Seem to be having a session issue based on my research but none of the solutions that people say to try seem to change anything.
This problem is only happening in IE and Safari. I add an item to cart, then I Proceed to Checkout which then shows
Shopping Cart is Empty
You have no items in your shopping cart.
Click here to continue shopping.
So far I have set cookie lifetime to 86400. Use SID on frontend to Yes otherwise adding an item to cart will instantly say You have no items in your shopping cart. Validate HTTP_USER_AGENT to yes. I have also tried setting Cookie Lifetime to 0.
Deleting Var/Cache folder solved the problem. I first renamed it, which then created a new cache folder. After that I was able to proceed to checkout. I had a lot of folders inside the cache folder I believe it was mage-0 - mage-i so 0-9 then a-i.
I hope this helps someone else in the future it seems that the backend cache removal isn't removing this cache.
Related
I have a problem on magento backend that I am not sure what is happening. Shopping cart price rule was working completely fine, but suddenly the rule page look like this:
screenshoot of shopping rule page
The content of each tab is loaded inside the tab div itself instead of on the content area on the right. Content area is completely empty.
No code was touched in relation with promotions code, or admin/core code at all. I don't see any issue on console or not js code loaded. This is the only page affected (shopping cart price rule page), catalog rule works fine as well as any other with same structure (product page, customer page and such).
I was recently playing around with promotion too much, creating, deleting and editing. And solved a 500 issue on cart page increasing php memory limit. Not sure if related with this issue.
On apache logs it only displays the following when I access that page:
client denied by server configuration: /www/app/etc/local.xml
Could someone help me in where to look in order to solve this issue or have a hint about what could be the issue?
I am completely lost with this one. Magento version 1.7.
Thanks.
I finally found the issue. It was a extension related.
Recently I had some issues on cart page and at some point I disabled a promotion extension (Amasty shipping rules) though magento backend, on system/advanced extensions list.
Seems like the extension is disabled but still used on promotion page, adding the structure for the feature but not showing what is supposed to show (because is disabled) and breaking the layout.
Enabling again the extension or removing the extension on files avoid the issue.
1) clear the cache maybe you made a update and your cache is wrong. you can clear in the admin side clear all the types, or erase all inside /www/var/cache
2) clear the page history in your browser, all is fine but your machime show that weird.
3) after that check the browser console, because is a css problem, maybe a file is lost or change the permitions.
I seem to have a problem on my backend in magento, im running 1.7 and the shopping cart promotions work, however after i save it, it doesn't display it in the backend, and i cant edit it or anything.
any ideas what the problem might be?
My first advice would be to flush cache, perhaps clear /var and /session manually. log out and back in and try again. Usually works for me.
When I add a product to my cart, I get the "empty cart" page.
I run Magento 1.7.0.2.
I have a writable session dir (var/session/) and see sess_* files being created
I have the following cookie settings (System -> Configuration -> Web -> Session Cookie Management): Cookie Lifetime = 10800 (3 hours), Cookie Path = empty, Cookie Domain = empty, Use HTTP Only = Yes, Cookie Restriction Mode = No
I already tried: Use HTTP Only = No
The cart/checkout is set to go trough HTTPS, but I have the same base URL's for secure and unsecure. I tested this (HTTPS front end Yes and No) and it makes no difference...
I checked the addAction() on the Mage_Checkout_CartController and it gets the params and adds the product + saves the cart
I checked the chooseTemplate() method on Mage_Checkout_Block_Cart and this gets a cart's items count of NULL, when I manually/ (hard code) change this to 1, then the cart 'filled' template gets rendered (also rendered correctly, but 'of course' no items)
I cleared cache and session data in between testing and trying...
Anyone had this and fixed this somehow? Or any suggestions on what to try next?
The following solutions worked for us. This is a late answer and I still consider to post an answer to this question so that it may help other people who are still stuck and looking for more solutions to try.
First we switched our domain to www which caused this problem. We fixed that problem by removing the caches, sessions and cookies. But we started experiencing that problem again and we thought that it was complex situation for us since we changed some javascript, www and SSL. But finally we found out that some products had 0 quantity and we were unable to add to cart. The cart page was hiding the out of stock message as error since it was ajax cart page through another module and theme. Then We set correct quantities for those items and the empty cart page is gone.
A few hours ago everything just went fine on my store. Then for some reason I changed the settings for using SID in frontend to NO. After that I couldn't access the admin panel anymore. So I fixed that by setting the value for web/session/use_frontend_sid in core_config_data to 1. I cleared the cache manually by ftp and I was able to log into the admin panel.
Now the strange part. After all I can't add products to the cart. Everytime I try to add a product to my cart magento redirects me to the enable-cookies CMS page.
Ok, I solved the problem. I set the redirect when cookies are deactivated in the configuration panel to NO. Now it works like before.
Here's a quick step by step of what's been happening.
The user adds a product to their basket/cart and proceeds to the checkout. They may choose to Register, Checkout as Guest or Login with an existing account.
Customer Logs in with existing account.
They get taken to a page informing them that their shopping cart is now empty. Yet in the top right the link for My Cart still reads (1 item) next to it. Clicking this link just loads the same 'Shopping Cart is Empty' page.
Some other tests I did showed the following:
User logs in, adds 3 items to his cart, but logs out before going to checkout.
He comes back to the site at a later date and starts a fresh order for just 1 product, choosing to login at checkout.
Upon doing so his cart cart displays the 3 items from his previous session (his new product missing), yet the My Cart link reads (4 items) next to it.
Does anyone know what might be causing the items to vanish from the cart during this transition from not being logged in to being logged in?
I have seen this problem before on servers that are uhosin.session.encryptrunning the suhosin patch. I'm assuming that you are running a secure cart (if not you should) what is most likely happening here is that your session is being lost each time you change between http and https.
When you switch between the HTTP and HTTPS, your HTTP session is not being passed to the HTTPS session. This can be resolved by placing the following in your .htaccess or php.ini file:
php_value suhosin.session.encrypt Off
Let me know if it works or if you are still having the same problem, remember to restart your server once you have made the changes.
I solved it.
Turns out the ZetaPrints OrderApproval module was installed and was overriding part of the checkout page.
Apparantly it was something that had been added, decided it was no longer needed and then forgotten about.
I disabled it and flushed the cache and got my old checkout page back.
All working again.
For me, it was a matter of Cooke Session Control and setting my 'Cookie domain' value as such:
.mydomain.com
Yes, with a period in front.