Windows Server 2012 can be remote by mstsc but failed to ping - windows

I setup a new server with windows server 2012 system to do a server migration. I can remote the server via mstsc. But failed to ping the server. The server can ping outside successfully. My computer and server are not in the same lan.
I started the echo recall ipv4-in service. But it didn't work.
I have no idea about how to enable the ping on my sever.
I would appreciate it if anyone can give some suggestion about how to make me ping the server successfully.
Thank you very much in advance.

If you are facing any issue with remote Desktop(MSTSC), first of all, you have to ensure that MSTSC is enabled in your client machine as well as server
If MSTSC is enabled in both then check in the server there is a policy on sever who can access via remote Desktop(This policy is about RDP version which version of MSTSc can access the server remotely select the lower version which is having in your client.
For getting ping first you have to ensure that both (Client machine & Server machine Should be in the same network it applicable when you are accessing the server locally )
Also once you check the firewall setting in your client machine if the firewall is enabled, then if possible then disable the firewall of the client machine if not possible then allow the ICMP Protocol in the firewall rule.
Once you have done all these steps your problem will be solved.

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