TeeChart OCX still showing "Evaluation" after purchasing product - teechart

I recently purchased TeeChart ActiveX. Everything worked great. I recently registered the .OCX file at my client's site. When I run my app on my development workstation, it's fine. When I run the app on my client's site I'm getting the "Evaluation" script across the charts. Actually, 3 out of the 4 charts show the text, one does not. What do I need to do to address this?
I've tried deleting the 3 charts and copying the one that's ok to replace them, but they still show the the text.

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When the application is initially installed, we prompt the user to ask if they want it moved to the default Applications directory. They do not have to move it as it will work the same from pretty much anywhere but we do this for convenience. For the users having this problem, we noticed that they all had the app installed in the Applications folder. By sheer luck, one user accidentally chose to not move the app after reinstalling it per our support team. When the app was installed in his default Downloads directory, the problem vanished and the app worked as expected.
After testing various other directory locations(Downloads, Documents, etc.) we found that the issue only seemed to exist if the app was installed in the Applications directory. Furthermore, if the app was installed in the Applications directory, we could simply move it or copy/paste it to another directory outside Applications and when launching it from that new location the issue was resolved.
Seems like there is something specific to the default Applications directory that is causing this to happen(as odd as that sounds). Keep in mind that even when the app is installed in the Applications directory, this issue only happens to 7 people out of over 4,000.
Any ideas as to what might be special about that directory that could explain what we're seeing?

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I am running a live Magento CE 1.4.0.1 site. It sells downloadable files (only).
At the moment it's not possible for a customer to download two purchased files simultaneously. By this I mean clicking the first product's link, and, while it is downloading, click the second, and have both downloading at the same time.
Instead, when a customer downloads the first file, it freezes the browser. No areas of the site will accept clicked input while the sound is downloading. After the download completes, browser activity returns to normal.
This problem also occurs on CE 1.7. There's a report on the forums, but no solution yet:
http://www.magentocommerce.com/boards/viewthread/69428/
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Many thanks in advance for your thoughts.

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