We have uploaded our game app at Google Play successfully. When we tried to upload a second version, we noticed that our app has been restricted in our country. When we investigated we receieved a message from support team stating that the app indicates gambling and that it doesnt match the ranking of "All Ages". We have got a review from IARC stating that we are not having any issues or relation to gambling.
We contacted support again to resolve the issue, but they stated the following:
"The app contain simulated gambling, or games of chance or skill that are conducive to gambling are prohibited in the above locale"
We have done all necessary measures and took the extra mile and change UX to remove any indication to gambling though it doesnt have at the first place. We are suffering from poor communication with support team, and need a super fast fix. Any Recommendations?
Unfortunately this is nearly unsolvable problem, I've faced this and after more than 1 year of appeals with Google I couldn't convince them that my app does not contain any gambling.
Once they flag your app as a gambling app it is very hard to change it.
For some users in the US, my play store reviews are not visible. I've reached out to Google directly and am out of options for support, so I've come here.
Here's the official response from Google:
Please note, since it's based on Google play algorithms, we are not
able to modify in the rating&review section's result manually. Also
please understand that, since we don't have any information about
algorithms, we are not able to further investigate and provide any
information about your question at this time. I apologize for any
inconvenience this may cause.
If you have any other Console related question, please let us know.
We'll be happy to help.
Thanks for supporting Goolge Play.
Very sadly they've given me a generic response about some "algorithm" and are refusing to look into the issue further.
Again, I know this isn't a "standard" question, but I'm not sure where else to go at this point. I feel like I'm at the end of my wits. Any help is appreciated!
What are some reasons why certain users in the US wouldn't be able to see any app reviews, but other users in the US can view these reviews? And is there any reasonable way to "debug" this issue?
Edit: at least one user reports that they are using a Samsung Galaxy phone
Sometimes it takes time for new reviews to show up on google. They also have an algo to check for reviews that might be from "fake users" similar to reddit it may take a while for it to show up entirely and pass their checks.
You have no control on what they show on their App Store reviews section.
One idea to debug is by checking via different android phones using different networks. You can also check the web version App Store link to see if it shows.
I wonder if the community out there can help with this.
We are using Microsoft Dynamics 365 v8.2.2.112, on-premises (not cloud).
The problem is this: millions – yes, literally millions – of Contacts are being created for no apparent reason.
Our users access CRM via an intranet page, but also using the CRM Outlook Plugin.
Since upgrading to v8.2 in January, something in CRM is creating millions of CRM Contacts.
The same Contact is being repeatedly re-created hundreds and thousands of times for the same user. And this happens for multiple Contacts and for multiple users. The end result is that millions of Contacts are being generated. The contact gets created every 5 minutes (approx).
You can easily see the Contacts being created. If you run an “Advanced Search” on Contact order by “created_on” descending order, you can see the same new Contact being generated every five minutes or so, and whose details exactly match the one created 5 minutes ago.
We’ve got about 20 users who seem to be particularly prolific Contact creators. Possibly because of the nature of their role, they add lots (ie dozens) of Contacts to Outlook (but they definitely don’t add hundreds of thousands of the same person!)
I'm absolutely baffled as to why this should happen.
The prevailing view at my company is that CRM Outlook synchronisation is to blame. We use the Outlook plugin widely. We use version 8.2.3.8 of the Outlook CRM plugin. When users sync their Outlook Contacts, maybe it doesn't recognise that the Contact is already in CRM, so regenerates it? We think it's a bug of that nature.
We can’t turn off Outlook synchronisation, because users require it in order to do their jobs. They need to be able to sync Activities, Emails, Contacts and so on.
We've checked all our custom code (C# plugins) to ensure that no Contacts are being create anywhere. We've especially checked the "on create" of Contacts to ensure it’s not creating an additional Contact. No code generates Contacts.
I understand that I am able to turn off users' Outlook Synchronisation filters. But I don’t want to do so as they do need to be able to sync with Outlook. It’s one of the reasons we use Dynamics CRM.
Does anybody know what’s causing this? Has anybody come across this before? What’s the solution to stop this happening? I'm after a root-cause if possible!
Just wanted to keep this post up to date, for the benefit of any other poor souls who encounter this ghastly problem.
We were in touch with Microsoft who have been very helpful (although weren’t able to provide a “silver bullet” solution). The case is ongoing.
The first suggestion was that the problem was down to a customisation, integration or homemade plugin that had got itself into an endless loop, creating CRM Contacts ad infinitum. After searching absolutely every line of code and custom logic, I was able to confirm that the problem is not down to any of our customisations.
What we then did was to examine the Contacts being created on mass. We identified one Contact that was being generated over and over again. We checked its owner, let’s call this owner “John Smith”, and found that John Smith was the one creating this contact over and over. So we checked John Smith’s “Appointments, Contacts, and Tasks” syncing. We did this by “Settings -> Email Configuration -> Mailboxes”, then searched for John Smith’s mailbox. From John Smith’s mailbox, under the “Synchronization Method”, we set “Appointments, Contacts, and Tasks” from “Server-Side Synchronization” to “None”.
After doing this, the mass Contact generation immediately stopped. I’m not suggestion this is the solution to the problem (because we need to use syncing), but I am suggesting that this proves that the problem is down to a CRM bug in synchronisation (and not caused one of our customisations).
So if you’re getting this issue, and you want to rule out your customisations, I would follow these steps (above) to prove that it’s not your code that is responsible. If you turn off syncing for a user, and it stops generating millions of the same contacts owned by that user, I’d say you’ve got the same bug as me.
I think this bug is described in 2 possible places:
“Duplicate contacts are created if the rebuild of ID mapping fails after a test and enable.”: https://support.microsoft.com/en-in/help/4046463/service-update-9-for-microsoft-dynamics-365-8-2-1
OR
“Contact synchronization that uses server-side synchronization causes infinite updates.”: https://support.microsoft.com/en-us/help/3203310/update-0-1-for-microsoft-dynamics-crm-2016-service-pack-1
The suggestion is that we’re getting this problem because we’ve not installed cumulative updates before installing a major version. I can’t agree that we were meant to. We installed the latest version as directed on-line. Obviously we can’t now install the updates which allegedly fix this bug, because we’re on a later version. We went from CRM 8.1.1.1005 to 8.2.2.0112 by skipping 2 cumulative versions (i.e. 8.2.0.0749 and 8.2.1.0176). It is alleged that these skipped versions had a bug fix for this issue in it (see link above), and by not installing them, this issue happened. I can’t really agree that it says anywhere to do this (install cumulative updates before installing a major version). Anyway, that’s the suggested cause of the issue.
Anyway, we’re still busy with the Microsoft guys. I’ll get back to you when there’s a definite course of action we can take. So it’s still work in progress.
We’re planning on deleting the millions of instances of that Contact from the user’s Outlook, then deleting the millions of that Contact from CRM (which has taken a week in a bulk delete), then we’re going to turn on “platform traces” (requiring a registry change), then we’re going to reactivate syncing, and gather the logs, and send them to Microsoft.
I’ll be back when there’s a definite solution.
Updated with a definite solution:
For the sake of completeness and in order to help anybody else who experiences this...
This nightmare was resolved by installing CRM patch v8.2.13.21. [NB We had been on v8.2.2.112] As soon as the patch was installed, the system ceased generated all these Contacts. They stopped being generated to the second!
We're still cleaning up the mess of the unwanted 20 million Contacts which shouldn't be there. But at least the issue is fixed.
I think the lesson is to keep your CRM system up to date in terms of patching!
I faced similar issue in OnLine when we enabled outlook synchronization for Dynamics.
Even we had contacts been created randomly. If you look in advanced find for contacts Created randomly it should be created by System user.
There is user setting in CRM as below and I think in your case Automatically create records in Microsoft Dynamics 365 is set to YES
You will have to change this to No.
For other users you can use XRMToolBox plugin called User Setting Utility and there in you can see every user's personal setting as below
with the same XRM Tool Plugin you can bulk edit user personal setting as well
Can someone PLEASE help me to install or point me in the right direction to figure out google anaytics tracking within Virtuemart and Joomla!?!?!
I have the Artio plugin installed and it sends the most inconsistent data you could imagine. So much so that I can't seem to figure out where the problem is occurring. It will report a certain product purchase and then I will attempt to emulate the transaction and it sends nothing. It reports maybe 1 transaction out of 5 or more.
This isn't really the right site for this question, but since you asked, I use this -
http://extensions.joomla.org/extensions/extension-specific/virtuemart-extensions/virtuemart-stats/13732
A few days ago I reset the index (following instructions from help) on a client's Google Mini Appliance after a complete site redesign. Of course at first there were no search results. But at this point the crawl stats seems to be similar to their previous counts (50k pages indexed). However the search still yields no results.
I have been trying to diagnose the issue. Unfortunately I didn't setup the appliance and am not that familiar with its administration. Any help or suggestions would be appreciated.
I have tried:
Restarting the system
Switching back to the default collection
Switching back to the default front-end
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