For certain orders I can't seem to create a credit memo.
I think the only thing these products have in common is that they have a "Fixed product tax" for their disposal fee.
When I disabled 'FPT' in System>configuration>Tax>"fixed product tax" it did change the display of the product in the order but not the fixed price.
For example, the product per unit price is 1640 including regular taxes.
The additional fee is 5 (so the total amount is 1645) but when I disable the FPT the subtotal excludes the fee but in the total the fee is still added.
Since they all where test orders they all need to be credited, but I get the following message when I try "Can not save credit memo".
We are running Magento version 1.4.0.1
In the Mage_Adminhtml_Sales_Order_CreditmemoController::saveAction method is written that if you have the 'Cannot save the credit memo.' error message, you should check the exception log file. Check it and maybe you will solve the problem. Otherwise come back to us with the error message.
Related
When attempting a full refund in Magento 1.7.0.2 (there is no Adjustment Refund or Adjustment Fee being applied) but we are receiving the following message
This Refund would exceed the amount of the original transaction.
As a test, we have a staging site setup where we have replicated and refunded the order without any issues.
Below are the order totals in Magento
Subtotal £7.49
Discount £1.12 (15% off)
Tax £2.07
Shipping £4.95
Grand Total £11.32
Logging into the Payment Provider system, show the grand total as £11.31
Any ideas about what might be happening and what we can look into would be greatly appreciated?
Refunds can only be performed if the amount is equal to or less then the original purchased amount. If it does not meet this criteria you cannot issue that refund.
I'm using Expresso-Store to process product orders for a non-profit. In addition to selling a range of handmade products we are offering visitors an option to donate.
I have most of the donation stuff working just fine. I used Justin Long's advice posted here: http://iamjustinlong.com/blog/single/accepting_donations_with_expresso_store/
As suggested I have created a channel for all the products and then a separate channel which holds a single "Donation" product with a cost of $1.00. The visitor adjusts the quantity of this item which results in a donation amount of $1.00 * qty.
The specific problem I'm running into is displaying the total quantity of items in the cart when there's also a "Donation" product added. Since the donation amount is determined by quantity * $1.00 but in reality it represents a single donation, my {order_qty} is way off since it includes the many multiples of Donation products.
I have a small cart icon that is displaying a number above and next to it with the {order_qty} but I need to exclude the donation product from this calculation. How might I go about this?
This would be fairly difficult to do using the current version. The best I can suggest is not to display the {order_qty} on your checkout page (most sites only display the total anyway).
However, in saying that, the next version of Store has first-class donations support, so it will soon be possible.
I have a website made with Magento, and a theme by me. The problem is:
The simple product with low stock is associated to a configurable product, and when i try to add a higher quantity of that simple product, it allows, and then, after the checkout proccess, we receive a e-mail from the store that there is a failure in the proccess like:
Payment operation failed:
Reason:
Not all products are available in the requested quantity
It occurs in bundle products that have a default quanity more than 1 too.
Someone can help me?
Thanks.
EDIT:
Found this solution but i can't truncate my sales tables on database. I have all my sales records there, and there are a lot of them. I can't loose it. Magento: After ordering configurable product, its canceled because its out of stock
How many orders do you need to remove? If you got a handful that you can count by hand, you can try this solution to remove unwanted orders.
how can i delete test order from magento
It looks like it should work, but, as always, review the code and try it on one order first..
We are using Magento EE 1.12. We have associated fees with individual products that cannot be taxed, however the product itself can be. The desired solution will be similar to a custom option where the fee is included on the same line item as the product and included in the product's price and therefore in the order subtotal. The only problem with a custom option is that the fee is taxed along with the product.
We've gone through several scenarios but I think the most likely solution is to use a custom option, but after the tax has been calculated we will reduce the tax to the correct amount. We tax on the subtotal and shipping. We will have access to the amount of fees so we can get the tax on that total and reduce the order tax amount.
Does this seem like a good solution? Does anyone have other ideas?
Make it a bundle product, and put in a product which is not taxable.
I hope someone can help me out.
I want : The product isn't taken out of stock until the payment transaction is complete.
Suppose I have one product and someone(customer) is checkout this product but before payment transaction process this product taken 'out of stock'.
I would try turning off the Magento stock management functionality (System->Configuration->Catalog->Inventory). Then you can write an extension that listens for the sales_order_invoice_save_after event and adjust stock quantities yourself. You'll also want to handle returns/credit memos using the same type of event observer code. Keep in mind, however, that if you get 2 orders for the same item and you only have 1 in stock you'll end up in a backorder scenario. As long as you're okay with that, this should work.