USB Bluetooth dongle stop working - windows-7

Windows 7 32bit, Dell laptop.
I find my USB Bluetooth dongle stop working, I used it very rare. When I connected USB dongle, it show 'Unknown device' message, and driver not installed. In taskbar show notifications 'USB device not recognized'.
In Device Manager this USB Bluetooth dongle shown as "Unknown device". I tried right click on icon, 'Uninstall Driver Software', then Action > "Scan for hardware changes", it refreshes and show message driver installed successfully in windows taskbar. But, in Device Manager, this USB dongle still yellow "Unknown Device". When right click in icon, device status is "Windows has stopped this device because it has reported problems. (Code 43)' I tried to ininstall every item under "Universal Serial Bus controllers" menu in Device Manager, then rebooted PC, but this not help. I uninstalled all Bluetooth devices from Device Manager, include Bluetooth Radios and Network adapters:
But this not help, too. From MSDN Bluetooth FAQ I read that Windows 7 include in-box support for Bluetooth.
How to install built-in the system Bluetooth drivers in Windows 7 and enable Bluetooth? (I need only transfer files, not audio capabilities).

I find the problem: USB Bluetooth Adapter dongle is faulty. So this is hardware issue.

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What do I miss?
Thanks
SPRK+ communicates via BLE (Bluetooth Low Energy). BLE comes with concept of 'profiles'. There are public (documented, well-known, standard) profiles, like SPP (serial port profile), A2DP (audio profile), etc. If the device supports these profiles, you can see it in system BT preferences.
However, SPRK+ (Sphero) features it's own private communication profile, not known to Apple nor Google.
That's why the EDU application can 'see' the device, but you cannot find it in BT preferences.

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Using USB device on PC in Android Studio Emulator

I am developing an app that A dongle (USB) device must connect to Android OS supported device(mobile phones, tablets...) via OTG (On-The-Go) cable. The problem starts here. I need to do debug while the dongle is connected to the Mobile phone. Unfortunately, such situation makes connecting mobile phone to PC and debugging method impossible. ( Mobile phone has 1 socket but I need 2, one for connecting the dongle to mobile phone and other for connecting mobile phone to pc for debugging)
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...unfortunately both wireless keyboard and magic mouse stop working. Presumably because they use a previous version of Bluetooth.
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HTH!
Chris

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