When a new ticket is created then it sends a alert message to Admin Email, Department Manager and Department Members.
Enabling New Ticket Alert does not work for Organization Account Manager.
go to Admin panel -> Settings -> Alerts & Notices -> New Ticket Alert and check
go to Admin panel -> Staff -> Department -> YOUR DEPARTMENT and check
"New Ticket"
go to Admin panel -> Emails -> Template -> New Ticket Alert and check
Restart server. It works fine.
I found that "New ticket alerts" do not get sent out (except to admin email) if you are using Ticket Filters to auto-assign agents or teams.
We use the ticket filters, so we create an email group for example notifications#example.com, and apply that to the admin email.
Related
I want to create an application user in my Dynamics 365 Environment.
On the Security -> Users -> Application Users -> New User, the Application user form is not present.
I checked in Customize my System -> User Form. The Application user form was inactive.
I activated the form.
However, when I tried to publish all customizations, I was thrown an error:
Insufficient PermissionsPrincipal user (Id=<>, type=8, roleCount=2, privilegeCount=564, accessMode=1(Setup/Stub user with filtered privileges from associated roles. Consider changing user AccessMode to Full (without privilege filtering))), is missing prvReadAppModule privilege (Id=<>) on OTC=9006 for entity 'appmodule'. context.Caller=<>. Or identityUser.SystemUserId=<>, identityUser.Privileges.Count=3016, identityUser.Roles.Count=0 is missing prvReadAppModule privilege (Id=<>) on OTC=<>for entity 'appmodule'. If you contact support, please provide the technical details.
My user account has the "Dynamics 365 Customer Service Enterprise" License assigned.
Make sure, your CRM user profile has System Administrator or System Customizer before publishing any customizations.
Also, CAL Access mode should be either Administrative or Read-Write.
I am using Magento for my e-commerce website.
I have set my e-mail ID at
System -> Configuration -> Sales and Select the Sales Emails option.
Still I am not receiving any e-mail whenever there is new order placed on my site.
I have a trial Dynamics 365 Portal for Employee Self-Service. I am also seeing this issue in my real Office 365/Dynamics 365 instance.
For my first Admin user I was able to log into the Portal, add them to the Administrator web role, log in again and see the 'Content Editor Tool' floating in the top right corner. All good.
For a second Admin user I do exactly the same thing... but no 'Content Editor Tool' appears. I have tried to match both the first Admin account and the second Admin account exactly the same but nothing happens.
I have also Restarted the Portal from the Admin center and have turned the Portal off and on again.
Is there anyway I can diagnose why this second Admin is not working?
I worked it out. Web Roles and Security Roles are not the same.
Security Roles are set at User level and provide access to Dynamics 365.
Web Roles are set at Contact level and provide access to the Portal.
For the other Portals you just send an Invitation Workflow, and I still had to do this step even though the User had been created already by virtue of logging into the Employee Self Service (ESS) portal. I created the invite for the Contact, saved it, added the Administrator Web Role, and then selected 'Other Activities' (in the ... button) and then 'Invite Redemption'.
In the 'Invite Redemption' dialog, select the Contact again, provide any username, and click the 'Save' button.
This will complete the workflow to add the Web Role. Next time you log in as that user the tool will be visible.
I am facing an issue where in an email activity which is not related to my account is visible in social pane.
For eg. There is Account A and Account B
And an Email activity named Email A
So in Email Activity - 'Email A' i have selected Account A in the regarding field, However this email activity is visible in social pane in both the accounts - Account A and Account B.
Any help would be appreciated
The social pane shows activities (e.g. emails) from the current account as well as child accounts.
In your case Account B would be the parent account of Account A (or at least Account A would be an ancestor of Account B), since the email shows up in the social pane.
Found answer to my question posting it so that it might help others -
The email activity as explained in the example Email A had an contact mentioned in the 'CC' field of email activity.
And the Contact had its Parent Account set a 'Account B'. Hence it was visible in Account B also.
I have a user name and password to access Joomla website as a user not as a administrator. As a administrator I know it is e.g.
www.example.com/administrator
but what is the URL to login for other user.
You have to login to joomla administrator and publish the login module:
Extensions -> Module Manager -> New -> Login
You could also create a login item in your menu:
Menus -> Your Menu -> New -> Menu Item Type -> Users Manager -> Login Form
If you don't want to have your login visible in the site you could add after your domain:
index.php?option=com_users&view=login
Hope this helps