How to get outgoing call in in IVR? there are use HP OCMP-RM for call initiation request. I want to "Caller calls an 123 number and after some interaction with an IVR system places and outbound call to a friend". How I get it?
In VXML you have tag <transfer> which will transfer the call to route destination. Please note this will work only with full license Voice platform.
<transfer name="mycall" dest="tel:+1-555-123-4567"
transferaudio="music.wav" connecttimeout="60s" bridge="true">
</transfer>
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We are using Amazon Connect, Lex and Lambda to create a phone bot. One use case we have is that we need to put the user on hold while we find information in other systems. So the conversation will be something like this:
- bot: hi, what can I do for you?
- user: i want to make a reservation
- bot: wait a minute while I fetch information about available rooms
... after 5 seconds ...
- bot: I found a free room blah blah
I don't see a way to send the wait a minute... message and keep control of the conversation. How can we achieve that?
You can accomplish this inside a single Lex bot by setting the intent to be fulfilled by a lambda function, the response of the function would play a message saying “please wait” and then chain another internet to perform the search using the data from the original intent.
See this link for information about sharing data between intents.
You can chain or switch to the next intent by passing the confirmIntent dialog action back in the lambda response. See this link for more information on the lambda input and response format.
You can use wait block in aws connect https://docs.aws.amazon.com/connect/latest/adminguide/flow-control-actions-wait.html
By using this block you can set time to 5 secs . after time expired you can play prompt.
This is a very common problem typically when we want to do backend lookups in an IVR. The problem is lex does not provide any means to just play prompts.
One way to do it is:
Create a dummy slot in your intent (the reservation intent from your example above) with any type (e.g. AMAZON.NUMBER), we don't really care what the value is in this slot
From the lex code-hook for the intent, return ElicitSlot for this dummy slot with prompt as "Wait a minute while I fetch available rooms... "
If you do only this much, the problem you will face is that Lex will expect input from caller and will wait for around 4 seconds before passing control back to the Init and Validation Lambda, so there will be unnecessary delay. To overcome this, you need to set timeout properties as session attribute in "Get Customer Input" block from connect.
Property1:
Lex V2 Property name: x-amz-lex:audio:start-timeout-ms:[intentName]:[slotToElicit]
Lex Classic Property name x-amz-lex:start-silence-threshold-ms:[intentName]:[slotToElicit]
value: 10 (or any small number, this is in millseconds)
Property2:
Only available in Lex Classic, to disable barge-in on Lex V2, you can do it for required slot from lex console
Property name: x-amz-lex:barge-in-enabled:[intentName]:[slotToElicit]
Value: false
If barge-in is not disabled, there is a chance user may speak in middle of your "Please wait..." prompt and it will not be played completely.
Official documentation for these properties:
https://docs.aws.amazon.com/connect/latest/adminguide/get-customer-input.html
https://docs.aws.amazon.com/lexv2/latest/dg/session-attribs-speech.html
Another way:
Whenever such a prompt needs to be played, store the lex context temporarily either as a contact attribute after serialization, or if too big in size to be stored as contact attribute in a store like dynamodb.
Return control back to connect, play the prompt using 'Play prompt' module in connect. To give control back to bot, you will need invoke a lambda to re-initialize Lex with the full lex context again- using PostText API and then again passing control to same bot using 'Get Customer Input'
I have implemented option1 and it works well. You can even create cover-prompt which gets played if the backend lookup takes longer than expected. The actual lookup could be delegated to another lambda so that the code-hook lambda can continue doing customer interaction ever x (say 5) seconds to keep them informed that you are still looking up information.
I am using AI Thinker A7 GSM/GPRS/GPS Module demo v7.1.
I am trying to send and receive SMS through AI-Thinker Serial Tools V1.2.3.0
This module is working fine with making a call and receiving a call, sending and receiving an SMS. They work exactly fine.
The problem is that it does not store SMS in the memory?
I have done a lot of things to make it work, but there is no progress.
For instance, my AT commands and their responses are here,
AT+CPMS=?
+CPMS: ("ME","SM"),("ME","SM"),("ME","SM")
and
AT+CPMS="SM"
+CPMS: 0,35,0,35,0,25
and
AT+CPMS="ME"
+CPMS: 0,25,0,35,0,25
And I have tried CNMI settings like these,
AT+CNMI=1,1,0,0,0
OK
After these, I send msgs, and then tried to check through AT+CPMS and AT+CMGL, but there are no messages stored.
then I tried
AT +CNMI = 2,1,0,0,0
OK
and the same with
AT +CNMI = 2,2,0,0,0
OK
similarly
AT +CNMI = 0,1,0,0,0
OK
But still, I have not succeeded in getting message stored in memories.
Please help, if there are any other settings I need to do or my commands are wrong or my module doesn't support storing SMS (i highly doubt it since it has memory spaces which are showing that 25 SMS in SM, 35 in ME can be stored)??
If I understand your problem correctly, you are trying to read incoming SMS but can't list them.
Well, you need to understand that your GSM module doesn't store any incoming SMS by default. You have to command your GSM Module to store it. As you mentioned, you were very close to command for that. you need to command it this way:
AT+CPMS=mem1,mem2,mem3
AT+CPMS="SM","SM","SM"
As per documentation, you can mention three memories as the parameter for different operations like:
mem1 (in this example SM) - a memory from which messages are read and delete
mem2 (in this example SM; but could be ME) - a memory from which writing and sending operations are made
mem3 (in this example SM; but could be ME) - memory to which received messages are preferred to be stored
Now your GSM module will store all incoming messages into the SIM card and you'll be able to list all the messages with AT+CMGL=ALL
This way it worked for me.
I'm basically following the tutorial on https://www.sinch.com/docs/video/javascript/#groupcalling.
I'm able to get things working, however I am unable to end the call. Right now I have 2 browser tabs pretending to be different users joining the same group chat. "onGroupLocalMediaAdded" and "onGroupRemoteCallAdded" do get called, and I can display things fine. But I can't figure out how a user can leave the group chat and ultimately trigger a call to "onGroupRemoteCallRemoved"
The Call class has a "hangup" method, but GroupCall does not.
any ideas?
Use call conference, it will be with a media server, callgroup will try to set up media to each client and will most likely impact your callquality.
http://download.sinch.com.s3.amazonaws.com/docs/javascript/latest/reference/classes/CallClient.html#method_callConference
I think I figured it out. Group Calling is really peer to peer calling. So hanging up means iterating through each call object you received from a peer and calling hangup.
My terminate connection function now contains:
this.remoteCallsMap.forEach( (call) => {
call.hangup();
});
I'm going to play around with call conference as mentioned in the other responses, but figured I'd post the answer in case anyone else plays around with call group and can't figure out how to end the call.
I'm working on a YRS 2013 project and would like to use Twilio. I already have a Twilio account set up with over $100 worth of funds on it. I am working on a project which uses an external API and finds events near a location and date. The project is written in Ruby using Sinatra (which is going to be deployed to Heroku).
I am wondering whether you guys could guide me on how to approach this scenario: a user texts to the number of my Twilio account (the message would contain the location and date data), we process the body of that sms, and send back the results to the number that asked for them. I'm not sure where to start; for example if Twilio would handle some of that task or I would just use Twilio's API and do checking for smss and returning the results. I thinking about not using a database.
Could you guide me on how to approach this task?
I need to present the project on Friday; so I'm on a tight deadline! Thanks for our help.
They have some great documentation on how to do most of this.
When you receive a text you should parse it into the format you need
Put it into your existing project and when it returns the event or events in the area you need to check how long the string is due to a constraint that twilio has of restricting messages to 160 characters or less.
Ensure that you split the message elegantly and not in the middle of an event. If you were returned "Boston Celtics Game", "The Nut Cracker Play". you want to make sure that if both events cannot be put in one message that the first message says "Boston Celtics Game, Another text coming in 1 second" Or something similar.
In order to receive a text message from a mobile device, you'll have to expose an endpoint that is reachable by Twilio. Here is an example
class ReceiveTextController < ActionController
def index
# let's pretend that we've mapped this action to
# http://localhost:3000/sms in the routes.rb file
message_body = params["Body"]
from_number = params["From"]
SMSLogger.log_text_message from_number, message_body
end
end
In this example, the index action receives a POST from Twilio. It grabs the message body, and the phone number of the sender and logs it. Retrieving the information from the Twilio POST is as simple as looking at the params hash
{
"AccountSid"=>"asdf876a87f87a6sdf876876asd8f76a8sdf595asdD",
"Body"=> body,
"ToZip"=>"94949",
"FromState"=>"MI",
"ToCity"=>"NOVATO",
"SmsSid"=>"asd8676585a78sd5f548a64sd4f64a467sg4g858",
"ToState"=>"CA",
"To"=>"5555992673",
"ToCountry"=>"US",
"FromCountry"=>"US",
"SmsMessageSid"=>"hjk87h9j8k79hj8k7h97j7k9hj8k7",
"ApiVersion"=>"2008-08-01",
"FromCity"=>"GRAND RAPIDS",
"SmsStatus"=>"received",
"From"=>"5555992673",
"FromZip"=>"49507"
}
Source
Using Ruby, Sinatra, and the Twilio REST API, I'm coding a customer service line for my company. When an incoming call is received, the customer is put on hold in a < Conference > verb, while the application makes an outgoing call to an agent. If he accepts the call, they are then the calls bridged.
I currently have 3 conference rooms (Tech Supp, Sales, and Mobile Supp) created by my fairly linear program. But if a conference room is busy while another call comes in requesting the already occupied room, they can't reach an agent, which is problematic.
My question is : Can I/How do I create a thread in Ruby for each incoming call so that it has its own independent process?
My reasoning behind this is : Once each call has its thread, then I can create a room called "name of department" + "#process.id".
For example : (also adding a randomly generated 7-digit number to make each conference name to make it 100% unique.
#random = Random.rand(10_000_000 - 1_000_000) + 1_000_000
puts #random
< Dial >
< Conference > 'Tech Supp' + PROCESS_ID \ + #random < /Conference >
< /Dial >
Twilio evangelist here.
Two ideas here. Rather than getting into threads, which can get really messy, really quickly, why not just create a different conference room using the inbound callers CallSid. I've created systems similar to what you describe before using that technique. You system just catalogs each CallSid as it arrives so you can go back later and connect and agent to that conference.
Another option might be to use Queue. When a new call dials in, you could just drop them in a queue (or different queues if you want) and they can wait there until an agent is ready. The agent can then pick the next caller out of the queue to speak with.
This HowTo on using <Queue> might be helpful:
http://www.twilio.com/docs/howto/callqueue
Hope that helps.