Installing Canopy on Windows 8 - canopy

I am trying to install Canopy and I got this message throw the instalation process:
Acces is denied. Please change the permisions and restart Canopy.
When I click OK, I see another message:
Canopy was not able to install User Python Enviroment at 'C:\...'. Please submit a bug report.
When I finally open Editor in Canopy, I can see that "Python kernel has crashed", and I cant type anything.
What should I do? I tried three time everything from this page:
https://support.enthought.com/hc/en-us/articles/115001433803-Uninstalling-and-resetting-Canopy%20v2
But still nothing.
Can somebody help me please?

Submit a report from the Canopy help menu => Feedback / bugs. The report will include some detail about your setup and will allow Enthought Support to make specific suggestions.

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Sorry for my English.

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