Does anyone know how to get the information about user device that access the bot deployed in S4B channel and built using MS Bot Framework (C#).
I need to know about the options to detect the user device (Device type and OS) accessing the Skype For Business Bot. If there's a way to know whether user device is desktop or mobile. In bot framework the User-Agent header formatted similar to the string below:
SFBUserAgent (Microsoft-BotFramework/3.1+https://botframework.com/ua)
(The user agent from Connector returns the following:
fxversion/4.7.2563.0 osname/windowsserver2016datacenter osversion/6.3.14393 microsoft.bot.connector.connectorclient/3.14.1.1)
I want to know if UCWA can be used to detect the device type accessing Skype For Business bot.
UCWA is not able to do so, actually no client or client-facing api can provide such information. It's because User-Agent information is not part of the presence so the client doesn't publish it to other clients. The main purpose of this User-Agent information is for monitoring reporting purpose.
However there is still some space from server side to allow us to do something. If you have access to the Skype for Business server, you have several workarounds.
Get-CsConnections.ps1 is a well-known script to pull current logged in user from Lync server side. It was written in 2011 while we only had Lync 2010, but good news is it works fine with new version of Lync like Lync Server 2013, Skype for Business server 2015. This script needs to be run in Lync/Skype management shell or a Powershell session with Lync/Skype modules imported. It needs to run by using an Lync/Skype admin account.
To retrieve user agent for a particular user by using sip uri.
$UserHomePool = (Get-CsUser -Identity [sip address]).RegistrarPool
Get-CsConnections.ps1 -SipAddress [sip address] -Pool $UserHomePool
Connections.ps1 is the prototype script of the above Get-CsConnections.ps1, it's simpler but doesn't provide advanced features. You can look at it and decide which one you need.
Do it yourself. If you don't want to use 3rd party script or just want to do it in a simplest and pure way, it's possible to do it by querying it from server database. Lync/Skype server stores this user agent information in the dynamic database in Front End server. It's in the table dbo.RegistrarEndpoint of the database rtcdyn of the instance rtclocal.
Please notice that there is no public document about the database schema so you need to do a little guess and hacking yourself. Good news is all data in the database is strored in readable format so it shouldn't be a big issue.
In a very rare chance that you are not wanting this information in real-time, the monitoring report and database can be the best approach. It's not real-time data, the data is generated within 10 mins after a conversation is ended.
If you want to get it from monitoring database, you should look at SessionDetails view for P2P conversation and ConferenceSessionDetails for conference conversation. There are straighforward fields in the views called something like UserClientType to point out the user agent information for the certain session.
At last one thing I would like to remind is Skype allows user to logged in multiple clients simultaneously, so no matter how you make it work you still need to face the question which logged in client really matters to you if the user has multiple clients logged in.
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I have a Teams application (Tab). I am an ISV provider, and provide a multi-tenant application that is installed by customers via Teams App Store in their organizations.
How do I save settings for my application organization-wide for the customers? For example, CustomerA has installed the app and then CustomerB. I want some storage that would be unique for CustomerA and CustomerB and the app, and located in customer's environment. The settings I want to save are not per-user, but per-organization (tenant).
Somewhat similar to "App Data" folder you have in Windows Desktop for example.
Does such a storage exist? Does API for this storage exist?
A tab app is a simply a web application that you render inside of Teams. As a result, what the app does, and where and how it does it, is totally up to you. This includes any data storage you choose to have behind the scenes. For example, your tab could be built in PHP and use MySQL, or built in ASP.Net and use SQL Azure or CosmosDB. It's totally up to you, but you need to implement it yourself, as an ISV.
The important piece to differentiate clients, however, is being aware of the TenantId for each user, so you can look up which client's settings you need from the database. The most simple way to do this is simply the tid property on the Teams tab context. You can read more about that here. Unfortunately, because it's just accessed via Javascript, it's not entirely secure - for a more secure mechanism, you should be creating an Azure Application, and generating jwt tokens that you can authenticate against in your backend. It's a much more complex topic, but hopefully this answer at least gives the background you need. For more info on the security aspects (validating the token etc.), please see this question: How to restrict access to Azure Function to only allow requests from a custom Microsoft Teams App?.
I am quite new to Teams and to building bots for it.
Using NodeJS, I built a simple prototype one that can receive notifications and send requests to my software.
However, my software is installed on-premises, which means all users using it have a different domain name for it (xxx.com, abc.com…). To be able to use it, the app needs to know what is the endpoint of the requests.
I wonder how I can build my bot app in those conditions and have it in the Teams Marketplace.
My question is :
I assume I want a team admin to set the domain name in some app settings before installing it for a team and users to use.
Is that possible somehow? Is it even possible to build such an bot app?
I suppose it is possible to achieve that by having the users install a custom app, but then the app cannot be in the Marketplace.
I also suppose I can ask individual users to first enter the name of the domain, it sounds repetitive and the info would then be stored in some userData.
Isn't there some teamData instead? Could it mean having one user set those information and have them stored for everyone?
I am following this example for agent-handoff: https://ankitbko.github.io/2017/03/human-handover-bot/
The Agent handoff via webchat is working as intended with the perk of being enhanced to let 1 agent talk to multiple customers at a time.
Now I want to know if the Agent role can use Skype for Business instead. The end goal is to allow 1:many parallel conversations; Agent on Skype for Business able to communicate to multiple customers regardless of Channel.
I was hoping someone could tell me if that is at all possible before starting (I have no admin rights in Skype for Business, will need permission, they want other things done, etc. etc.)
When I tried out Slack (with a different example) an Agent was only able to talk to 1 customer at a time because there was no way to make the Agent available for anyone else. Because Agent can only connect to MyBot once.
I am afraid that it is the same with Skype for Business where an Agent will only be able to make himself available to the AgentPool by connecting to the Bot (probably sending an explicit message like 'I am available' since there is no back channel). And he can only have 1 Bot connection at a time, thus only 1 customer connection at a time.
So I want to create some sort of anonymous chat application. The model includes a single server (centralized) and multiple clients.
The server takes no records of the chat and also no records of who has connected amd such to maximise privacy the messages are also encrypted. You get the idea.
Now, my question was: say someone sent a link to a warez site or something deemed somewhat questionable or outright illegal. Who would get into trouble? The server owner or the client? Take into account that the server only provides a means to communicate between clients and holds no information other than the brief time it needs to receive and send.
Same thing with bots connecting to the server and using it for a communication portal for a botnet.
Thanks in advance.
I have a quick question...may sound a little straightforward but still want to throw it out there.
I am aware that typically a session is limited to a single browser and client instance.
With that said though say a user signs up on your mobile device and starts to do some shopping...maybe adds something to their cart and then decides that they want to complete the purchase on their desktop.
I have some people that want to call this a single session while technically its a new session.
Does this make any sense?
In theory this should work with Universal Analytics, at least for logged in users ( I assume that your users are logged in if they want to buy).
You can pass a client id as a parameter when you create the tracker. The client id is supposed to be formatted as UUID, so you'd have to store that along with your real client id in you backend system and pass it in to the tracker as a part of the confuguration json object (optional third parameter in ga create). Apparently this get retroactively applied to the running session (no written source for that but I recently attented a conference where a google employee said as much, so I assume this is legit).
So as far as it concerns data collection UA is ready for multidevice. I frankly do not know to what extent this already works in the Analytics Interface.
I recently had a glimpse at a Analytics Premium Account which already had some new multdevice reports. I don't know if the fact that those reports are, at least for the moment, absent from the free version means that multidevice tracking does not work yet on the free version (those reports are along the line of Venn diagramms for "How many users used more than one device" and the like).