Not sure how to approach this.
The flow kind of goes like this:
1. The client initiates a conversation with the chatbot asking for support.
2. Eventually the chatbot creates a message such as this on a team channel where support agents are available. From my understanding I can create links that would open group dialogues like so ? https://teams.microsoft.com/l/chat/0/0?users=user#email.com,user2#email.com or using the id ?
How can I do this for creating a group chat with the user AND the chatbot ? I tried adding it's ID and it didn't work for some reason but adding real users separated by comma worked.
If anything is there a way to use the Graph API to detect if a conversation was started between someone on the channel and the client ?
Related
Is there a possibility to send a user message to specified user(s) in MS Teams?
Elaboration:
My current flow triggers a message to a user, but it is always sent via FlowBot and appears in the Power Automate chat of MS Teams.
Flow: (Outlook; Trigger) "When a new email arrives (V3)" → (MS Teams) "Post message in chat or channel" → (Outlook) "Mark as read or unread" (v3)
Can individual users be set as recipients of direct messages with the message sent in the already existing chat with the user?
If yes, is it possible without a value chain?
Thanks!
As I see it, there are kind of a few different questions in your post, so I'll try deal with each of them:
In order to send a message directly to a user, the user has to come "from" someone/something, and in Teams that basically means a Bot. The easiest way, therefore, to do this is to use the out-of-box FlowBot. If that's fine for you, you're good to go. If you want it to come from another Bot (i.e. one you own) then you need to create a Bot somehow. Two main options are:
Code it from scratch using Microsoft Bot Framework - code in a regular language (C#, Python, etc.) or using Bot Framework Composer
Use Power Virtual Agents - ala "Power" family, it's kind of a "Drag and Drop" bot capability. You don't need to actually have the bot DO anything though, if you don't want it to handle user responses (you can do most of that visually in your Power Automate flow. For this option, you'll be able to select the bot from within Power Automate designer as the "send from" bot
You can choose to have the bot send a message directly to the user (i.e. in a 1-1 chat, like what you're seeing with FlowBot) or you can choose to have it send to a particular Channel inside Teams - either is fine. Be aware that Channels have threaded conversations, if you want to use them, but 1-1 chats do not.
You can try these Power Automate steps to create the 1:1 chat between you and the user, then send a message to it.
I'm building my first Teams app which will have two primary functions:
Proactively send a message to the channel (the bot is installed into) when a specific event occurs on my backend.
Members of the channel reacts to the message via actions.
I finally have a pretty good idea of how to set this up (I think) - but one part I'm missing is that in order to identify the specific app installation as belonging to one of my customers, I need to be able to allow the installing user to supply extra information like e.g. an API-key so that I can associate the specific channel with my specific customer.
Is there any way of doing this with a bot app? I've found examples for creating a configuration page, but they all seem to be associated with tab apps?
I could of cource have the bot ask the user for the information - but maybe there's a "cleaner" way?
Any examples or tutorials would be greatly appreciated as I find it rather hard to get stuff working using Microsoft's own examples etc. :)
Thanks a lot!
When you receive any message from the user, either by typing to your bot, or even installing it into a channel, group chat, or personal context (where you get the conversationUpdate event), you are able to get specific details off of the activity object. If the user sends a message, for instance, then the text property on the activity object will have a value. Incidentally, this is the same activity you will use to get the conversation details you need for the Proactive message.
With regards your question, the activity class also includes a tenantId property, hanging off the conversation property. This is the unique Microsoft 365 Id for the tenant, which would be what I'd suggest to uniquely identify them for your API, or licensing, or similar.
When someone add my bot to their groupchat I am receiving a ConversationUpdate event and I am storing it for future reference. But storing all conversationUpdate events(which I will get when someone add my bot to their chat) of all groupChats has become a problematic. Is their any function for getting the Information about all groupChats that my bot has added to. Like we have a function for listing all Teams channels ex:- TeamsInfo.getChannels(context)
I would be thankful for any help
I'm not aware of any way to do this - the best I could suggest is something like listing conversation members of existing chats, on the graph beta endpoint (https://learn.microsoft.com/en-us/graph/api/conversationmember-list?view=graph-rest-beta&tabs=http). However, that would mean (a) it needs to returns bots as members of the chat, which I'm not sure it does (b) you'd need to basically query EVERY possible group chat in the organisation and (c) you'd need access rights to do that (e.g. application access). So, it certainly sounds like just storing the conversation id upfront on your own would be a better bet.
Recall that you can get the conversation id (if that's what you're looking for) from any event, not just conversationUpdate - even a regular message to your bot from a user in the chat will have the conversation id attached. Also, you've haven't stated what you need the conversation id for. Presumably it's for pro-active messaging, but in that case remember to store the service url as well.
I'm building a Skype bot using Microsoft's framework and I want to recognize the users.
can anyone give suggestions on how to do it? The users should be recognized in order to give them authorization for tasks the bot preforms so it must be something that never changes and can be stored on a database.
The only thing I saw was "ServiceUrl".
thanks!
You can get the unique user id like below:
var userId = Context.Activity.From.Id;
This will always give you the user ID of the channel they reside on. In your case it will be their Skype ID.
Let's think of the following example:
1) I have a certain bot deployed on Azure
2) Bot can be talked via Facebook Messenger and via Skype
3) A certain user talks to the bot via Facebook Messenger and then he leaves.
4)A couple of minutes ago the same user resumes the conversation with the bot, but via Skype.
Is this possible? I assume Bot Framework doesn't have anything included for this, hence, that this isn't posible (as conversations are independent and state changes depending on the channel). Is there any way to identify a user (via some authentication method maybe), and then making this logic again?
Do any of you know any workaround for this?
Thanks in advance!
The Bot Framework Connector service is a component which provides a single API for your bot to communicate across multiple client services such as Skype, Email, Slack. Every bot and user has an account within each channel.
The channel account contains an identifier (id) and other informative bot non-structural data, like an optional name.
And there us unique conversation ID created for each conversation of each user for each channel. And you can customize your channel capabilities as described here.
Regards,
Jyo