How to use the intent inform in Rasa? - rasa-nlu

Question

I am trying to create a chatbot for banking. Flow is,
User: hi
Bot: Welcome to ABC bank services. Let me know your name?
User: Kabeer
Bot: Hi kabeer, how can i help you?
Buttons:
1: Loan (/inform{“service_type”:“Loan”})
2: Deposit (/inform{“service_type”:“Deposit”})
3: Account Types (/inform{“service_type”:“Account Types”})
4: Customer Support No (/inform{“service_type”:“Customer Support No”})
5: Service Request (/inform{“service_type”:“Service Request”})
6: Careers (/inform{“service_type”:“Careers”})
Type out your own message…
User: 1: Loan (/inform{“service_type”:“Loan”})
Bot:Please select the required Loan type from the list
Buttons:
1: Personal Loan (/inform{“loan_type”:“Personal Loan”})
2: Home Loan (/inform{“loan_type”:“Home Loan”})
3: Two-wheeler Loan (/inform{“loan_type”:“Two-wheeler Loan”})
4: Car Loan (/inform{“loan_type”:“Car Loan”})
5: Gold Loan (/inform{“loan_type”:“Gold Loan”})
Type out your own message…
User:Car Loan (/inform{“loan_type”:“Car Loan”})
Bot: Uttering home loan here.
Issue is the bot always utter home loan only. The bot is not recognise the stories for other loans using entity. How can i make this work? I used inform intent because of i thought it will cause similar intnent problem
Here is my code.
## say goodbye
* goodbye
- utter_goodbye
## bot challenge
* bot_challenge
- utter_iamabot
## happy_path_personal_loan_01
* greet
- utter_greet
* PERSON{"PERSON": "kabeer"}
- slot{"PERSON": "kabeer"}
- utter_ask_help
* inform{"service_type": "Loan"}
- slot{"service_type": "Loan"}
- utter_ask_loan_type
* inform{"loan_type": "Personal Loan"}
- slot{"loan_type": "Personal Loan"}
- utter_personal_loan
* goodbye
- utter_goodbye
## happy_path_home_loan_01
* greet
- utter_greet
* PERSON{"PERSON": "kabeer"}
- slot{"PERSON": "kabeer"}
- utter_ask_help
* inform{"service_type": "Loan"}
- slot{"service_type": "Loan"}
- utter_ask_loan_type
* inform{"loan_type": "Home Loan"}
- slot{"loan_type": "Home Loan"}
- utter_home_loan
* goodbye
- utter_goodbye
## happy_path_car_loan_01
* greet
- utter_greet
* PERSON{"PERSON": "kabeer"}
- slot{"PERSON": "kabeer"}
- utter_ask_help
* inform{"service_type": "Loan"}
- slot{"service_type": "Loan"}
- utter_ask_loan_type
* inform{"loan_type": "Car Loan"}
- slot{"loan_type": "Car Loan"}
- utter_car_loan
## interactive_story_1
* greet
- utter_greet
* PERSON{"PERSON": "kiran"}
- slot{"PERSON": "kiran"}
- utter_ask_help
* inform{"service_type": "Loan"}
- slot{"service_type": "Loan"}
- utter_ask_loan_type
* inform{"loan_type": "Home Loan"}
- slot{"loan_type": "Home Loan"}
- utter_home_loan
## interactive_story_2
* greet
- utter_greet
* PERSON{"PERSON": "kumar"}
- slot{"PERSON": "kumar"}
- utter_ask_help
* inform{"service_type": "Loan"}
- slot{"service_type": "Loan"}
- utter_ask_loan_type
* inform{"loan_type": "Personal Loan"}
- slot{"loan_type": "Personal Loan"}
- utter_personal_loan
- action_restart
## interactive_story_3
* greet
- utter_greet
* PERSON{"PERSON": "kiran"}
- slot{"PERSON": "kiran"}
- utter_ask_help
* inform{"service_type": "Loan"}
- slot{"service_type": "Loan"}
- utter_ask_loan_type
* inform{"loan_type": "Car Loan"}
- slot{"loan_type": "Car Loan"}
- utter_car_loan
- action_restart
## interactive_story_4
* greet
- utter_greet
* PERSON{"PERSON": "kiran"}
- slot{"PERSON": "kiran"}
- utter_ask_help
* inform{"service_type": "Loan"}
- slot{"service_type": "Loan"}
- utter_ask_loan_type
* inform{"loan_type": "Personal Loan"}
- slot{"loan_type": "Personal Loan"}
- utter_personal_loan
- action_restart
domain.yml
actions:
- utter_ask_help
- utter_ask_loan_type
- utter_car_loan
- utter_cheer_up
- utter_did_that_help
- utter_goodbye
- utter_greet
- utter_happy
- utter_home_loan
- utter_iamabot
- utter_personal_loan
entities:
- PERSON
- loan_type
- service_type
intents:
- greet
- inform
- PERSON
- goodbye
- affirm
- deny
- bot_challenge
slots:
PERSON:
type: text
loan_type:
type: text
service_type:
type: text
templates:
utter_ask_help:
- buttons:
- payload: /inform{"service_type":"Loan"}
title: Loan
- payload: /inform{"service_type":"Deposit"}
title: Deposit
- payload: /inform{"service_type":"Account Types"}
title: Account Types
- payload: /inform{"service_type":"Customer Support No"}
title: Customer Support No
- payload: /inform{"service_type":"Service Request"}
title: Service Request
- payload: /inform{"service_type":"Careers"}
title: Careers
text: Hi {PERSON}, how can i help you?
utter_ask_loan_type:
- buttons:
- payload: /inform{"loan_type":"Personal Loan"}
title: Personal Loan
- payload: /inform{"loan_type":"Home Loan"}
title: Home Loan
- payload: /inform{"loan_type":"Two-wheeler Loan"}
title: Two-wheeler Loan
- payload: /inform{"loan_type":"Car Loan"}
title: Car Loan
- payload: /inform{"loan_type":"Gold Loan"}
title: Gold Loan
text: Please select the required Loan type from the list
utter_car_loan:
- text: LTV up to 100% on select models, faster processing of loans, easy documentation.
utter_cheer_up:
- image: https://i.imgur.com/nGF1K8f.jpg
text: 'Here is something to cheer you up:'
utter_did_that_help:
- text: Did that help you?
utter_goodbye:
- text: Bye
utter_greet:
- text: Welcome to Voxtron bank services. Let me know your name?
utter_happy:
- text: Great, carry on!
utter_home_loan:
- text: Loans from 25,000 to 50 lakhs. Attractive interest rates, zero prepayment
charges, affordable EMIs.
utter_iamabot:
- text: I am a bot, powered by Rasa.
utter_personal_loan:
- text: Loans up to 20 lakhs at attractive interest, no collateral & flexible repayment.
Documents Required to apply, KYC and Income Documents are mandatory for applying
a Personal Loan. Additional documents may be requested on a case to case basis.
nlu.md
## intent:inform
- How can i apply for a [loan](service_type)
- i want to get a [car loan](loan_type)
- i want to apply for [personal loan](loan_type)
- please let me know how can i apply for a [loan](service_type)
- [gold loan](loan_type) details please
- how to get a [home loan](loan_type)
- I would like to know about the [gold loan](loan_type)
- what are the conditions to get a [home loan](loan_type)
- please send me the details about [vehicle loans](loan_type)
- I would like to take a [housing loan](loan_type)
- How am I supposed to apply for a [two wheeler loans](loan_type)
- [car loan](loan_type)
- [personal loan](loan_type)
- [gold loan](loan_type)
- [home loan](loan_type)
- [vehicle loan](loan_type)
- [housing loan](loan_type)
- [loan](service_type)
- [loans](service_type)

Answer 1

slots of type text are featurized in a way that it only affects the story flow if they are set or not (docs for it here)
I think in your case you rather want to use a categorical slot. In this case the stories will go down different paths depending on the slot value (docs for it here)