Using Bot Framework Composer with Audiocodes Voice AI Gateway - botframework

I created a simple Bot with Bot Framework Composer and connected it to the Direct Line API
Via Web Chat I can receive the Welcome message as expected
Now I want to use the Audiocodes Voice AI Gateway to create a Voicebot. The integration is described here:
https://www.audiocodes.com/media/14549/voiceai-gateway-integration-guide.pdf
My problem is, that the call is not answered. I can see the ActivityEvent coming in, but it seems that the response send by the bot is not working.
Could it be the case, that the standard send response which is build via LG-format is conflicting with the json format that the Voice AI-Gateway is expecting:
{
"type": "message",
"text": "Hi, how may I assist you?"
}
Is there a chance to override the LG Format and send a custom JSON ?
Additionally I would like to understand, if it is possible to get access to the plain json data that is coming from the Audiocodes Gateway to post it in a body to an external HTTP Server.
Any hints would be appreciated

Related

Sending a message to users as a bot in bot channel of Microsoft Teams using the Graph API

I have created a bot by following the steps mentioned in the doc.I have authenticated user using oauth 2.0 (auth code grant) as mentioned in the doc and in reverse I got a access token. But when I send message to channel in the teams using (/teams/{id}/channels/{id}/messages) API the message was sent on behalf of me. But I want my bot as the sender of message. Here is the image of the message that I have sent using the above API. and is there any way to send direct message to user as a bot?
Instead of using the Graph, there's another approach using the Bot Framework itself, to send a message to a team channel, a group chat, or a 1-1 conversation. The code doesn't even need to live inside the bot itself, it just needs to leverage the bot framework under the covers (for example, I have several Azure Functions that pro-actively message users). This idea is called "Proactive messaging" and you can read more about it in the docs here.
You do need to get certain fields when the user first installs the bot though, or any time the bot receives a message. I've described that more at Programmatically sending a message to a bot in Microsoft Teams. You haven't said what language you're using, but there are examples for a bunch of them - I can send you links if you let me know what you're using.

Post message to MS Teams channel using Graph API

I'm trying to send a message to MS Teams using Graph API. I'm passing access token (AAD token) with it but still, it's giving me below error. I have given all the required permissions in Azure API permissions.
error:
{
"error": {
"code": "UnknownError",
"message": "",
"innerError": {
"request-id": "53a5aaff-3d39-42ce-bdc6-74d02a756be2",
"date": "2019-12-23T06:42:27"
}
}
}
API: https://graph.microsoft.com/beta/teams/{group-id-for-Teams}/channels/{channel-id}/messages/{message-id}/replies
Oh, if this is from a bot (not clear from the original question, but clarified in your later comment) then you don't need to use the Graph API at all - there's another way to send the message using the Bot Framework tools instead. You can do this either from within your bot, or from a different application altogether. I've got a few bots where the user schedules something, like when they want a message sent, where the bot saves it to a database and I have another application (mostly I use Azure Functions right now) to send the item on that schedule.
There are some important pieces of information you need to store though, which you can get any time the users sends your bot a message - it's the information you need to store so that you know how to connect directly to that user and that conversation. It's called Pro-active Messaging, and to see how to do this, see the answer I posted at Programmtically sending a message to a bot in Microsoft Teams
If you DON'T have any conversation history with the user ever (as in they have never spoken with your bot before, and you're trying to send the first message) then it gets more complicated... Let me know if that's the case though.
Sending message to a channel using graph api is a protected api and it needs access permission from Microsoft.
Access can be requested from Microsoft access reuqest form.
Once access is given from Microsoft add graph api in api permissions of your web app, and bingo you can get the response.

Bot Framework SDK4 C# - send proactive message to a user in Teams / REST response timeout

Based on a GitHub sample, I created a dialog bot in Teams that collects information from a user and sends that to a Flow (Microsoft Flow/Power Automate) with a HTTP POST call.
After that the Bot waits for a response and sends it back to the user. This generally would be sufficient if the timeout for the call wasn't limited to 2 minutes - sometimes it takes longer to get the complete actions in Flow and get the response.
My question is how I could accomplish the same without getting the timeout. REST seemed the easiest as I'm not a programmer..
I checked the GitHub sample for proactive messaging (https://github.com/microsoft/BotBuilder-Samples/tree/master/samples/csharp_dotnetcore/16.proactive-messages), and that worked in the Emulator when I enter http://localhost:3978/api/notify, but I have no idea how to use it published to Azure. What would be the endpoint and how I could pass the message text?
Thanks
You should do some code modify if you want to send an message based on proactive-messages demo .
You can refer to my previous post which will meet your requirement.
After you modify the NotifyController.cs file , you can use send messages to a specific user with steps below :
Connect to your bot get current user ID :
Send message to this user by rest client tool or post man :
Result :
If you publish your bot to Azure , lets assume your Azure App service host is :https://xxxxxx.azurewebsites.net , then your bot message endpoint will be :https://xxxxxx.azurewebsites.net/api/messages and your /notify function endpoint will be : https://xxxxxx.azurewebsites.net/api/notify . In brief , just use your Azure App service endpoint to replace http://localhost:3978 will be fine .
Hope it helps . If there is anything unclear pls feel free to let me know .

Automated/Bot message posting to Microsoft-Teams chat room

How can I automatically post messages to chat rooms in Microsoft-Teams? This is for one-way messaging: i.e. posting messages, not reading messages.
The big picture here is we are evaluating different Group Chat solutions, and one requirement is to post error messages to chat rooms from various services & programs.
A sensible approach seems to be to build a Bot using the REST API however just the authentication seems crazy complex, even then I can't work out how to just post a message. We're looking for a general solution that can be used simply in different scripting languages (Perl, Python, shell scripts, etc), so we don't want to use the .NET SDK or Node.js SDK.
We've already looked at Slack and Cisco Spark. Posting messages in both of these is super simple, so I'm hoping there's a similarly simple solution for Microsoft-Teams?!
For example:
In Slack you can use incoming webhooks to post messages. You use the web interface to get a unique webhook URL for each chat room, and then do simple HTTP POST to that URL (with a JSON message payload) to post to that chat room as the Bot. I had it working in 10 minutes.
In Cisco Spark you create a Bot which gives you a unique Access Token. You then get a room_id for the chat room and use those together to do an HTTP POST (again with a JSON payload) to create a message in the chat room.
So how do you programmatically post/create/send messages to a chat room in Microsoft-Teams?
The simplest way to do what you want is to post a message to a channel using an "Incoming Webhook" connector. For more information, see here: https://msdn.microsoft.com/en-us/microsoft-teams/connectors?f=255&MSPPError=-2147217396#setting-up-a-custom-incoming-webhook
What you're describing is precisely how the Office 365 Connectors work. A Connector allows you to post messages into a Group or Team using web-hooks and a simple JSON payload.
There is a playground for playing with these that is super helpful. One note however, there is a bug in the playground's webhook implementation, so for testing purposes, I would stick to the Send via Email option. This doesn't affect how these work in production, the bug is isolated to the Playground app itself.

creating a slack bot using slack-api ruby gem not responding back as a DM

I have set up a slack bot using slack-api and the real-time-messaging api.
Here is the abbreviated setup:
client.on :message do |data|
d {data}
bot_response = BotResponse.get_bot_response(data['text'], "session_slack")
Slack.chat_postMessage channel: data['user'], text: "#{bot_response}"
end
client.start
With this version of the postMessage, the response comes from Slackbot, not my bot (named kaya).
Goal: I want to respond to come as a DM from the bot it was sent to.
When I change the channel to data['channel'], the response comes as DM from my bot kaya, but gets into an endless loop.
How do I have a non-endless loop DM response?
NOTE:
I think I see how it is happening: by selecting the bot as the "channel" the bot is responding to it's own response back to me, as if it were another user talking into the "bot's" channel. But I can't tell how else to have the response come from my bot, not slackbot.
I believe you need to include the username parameter set to the bot name per the api: https://api.slack.com/methods/chat.postMessage, or you need the as_user option.
This mixes the Web and the RealTime Messaging API. You get a message from the RealTime Messaging API then you are using the Web API to post back. The answer of including as_user: true is correct, but you should instead use the RTM API to send the message back.
Try https://github.com/dblock/slack-ruby-client instead that cleanly separates the two. Sending a message back as the bot looks like this:
client.message channel: data['channel'], text: "Hi <##{data['user']}>!"
To avoid DM loops, make sure you're not responding to commands that you emit. There're other ways, like ignoring bot messages, but it's not as reliable.

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