Oracle Apex RAS is not supported on this system - oracle

one of my applications button stopped working on production, while it was working before, and it's still working on development server,
after enabling the debug mode I can see the following error, please support
RAS is not supported on this system
APEX Version=20.2.0.00.20
SID=1139
USER=APEX_PUBLIC_USER
INSTANCE=1
POST http://192.168.40.78:8010/ords
REMOTE_ADDR=192.168.235.18
REMOTE_USER=APEX_PUBLIC_USER
APEX_LISTENER_VERSION=19.2.0.r1991647
REFERER=http://192.168.40.78:8010/ords/apex_iha/r/store-employee-evaluation/login?session=3445169994675
CGI: PATH_INFO = /wwv_flow.accept
Notes:
My DB version is: 11.2.0.4.0
The code in the button working fine if I try to execute directly on
DB level
When login internal and checking instance security setting I can see
any parameter related to real application security
This button is doing the following: Button Code
Thanks ...

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at oracle.forms.diagnostics.Xlate.main(Unknown Source)
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http://imgur.com/JNKelPy
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