my issue is really complicated but i will try my best to explain it,
so i created a google play developer account and paid the 25 dollars but it suddenly asked me to verify my identity by uploading a government issued document of a country i don't belong to.
Turns out a long time ago i created an adsense account and payment profile in which for some reason or by mistake (I don't even remember) I selected the wrong country and that payment profile is now linked with my developer account now.
I tried closing my payment profile but it said you have active subscriptions or services, you need to close them first.
And that active service is my adsense account that i mentioned earlier.
I tried closing my adsense account but it said "Your payments are on hold (Even though i have $0 earnings) clear them first".
And on my adsense account I am also getting the same popup to verify my identity.
I have no idea what to do now i have paid the $25 fee and i can't publish any apps before clearing this issue.
I have created another payment profile with my actual country selected but i don't know how to link this correct payment profile to my developer account and unlink the old one.
there must be a way i could fix this mess...
please help me
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I have created my developer console account like 6 months ago and I have uploaded several apps, so my account is verified long ago. But, I have noticed that if I go to "Account information" I have marked "website" as "I don´t have any website" and the following message is displayed:
By adding a website, you help us verify your account. If you don't
have a website yet, use a social media profile.
My question is, if my account is already verified, why that message is shown? Will it be better to add a website to let google verify my account better and have more installs in my apps or it is absolutely irrelevant and not important if I don´t add any website in "Account information"? Thanks.
Google play console is requesting to verify my identity.
The problem is that the verification form is asking for an organization info and docs while the account is for individual and that is provided in the account details screen.
So what am I missing? Where to go? Or how to contact google support?
I had this after emailing googleplay-developer-support#google.com. Solution: Your payment profile shouldn't be set as organization if your developer profile is set to individual and vice-versa.
Per checking, the payments profile associated with your account is set as an organization. You may choose to verify your account as an organization with the following documents that our system accepts: Certificate of Organization, and a valid ID of the organization's Official Representative.
If you would like to verify as an individual and change the entity type on your payments profile, you would have to create a new account in order to change from organization to individual. You may view your payments profile via pay.google.com
To change the entity type on your Payment Profile, it would need to be deleted and created again. Since a Play Console account can only be associated with one Payment Profile, it will need to be deleted and recreated as well.
To resolve the issue, we can close your Play Console account and refund the registration fee. Then, you can delete your payment profile at pay.google.com before you sign-up for a new Play Developer account. To proceed, please provide confirmation by responding with “I confirm to have my Play Console Developer account closed and have its registration fee refunded.” Also, please remove the existing draft app from the Developer account
I had this issue recently and it turned out it was because I had an old Payment Profile with Account Type of 'Organisation'.
You need to go here: https://pay.google.com/gp/w/u/0/home/settings
Personally, I had two payment profiles; one was for an Individual and one was for an Organisation. Maybe the Organisation one was the default or whatever.
In the end I managed to close that payment profile and create a new developer account after having the first one refunded.
There were a few emails to Google Support going back and forth but that solved it in the end and now I have an app on the Play Store.
My Heroku account was flagged automatically and locked due to suspicious activity, which is good security. I raised a ticket with Heroku at the time to unlock the account, they required some information from me, including identity verification, which I provided. Since this they have not responded to my ticket and it appears a bot has automatically closed the issue, with no resolution.
Now it asks me to log a new ticket but I can't actually log in with my account to create a ticket. So I made a new account, logged a ticket with reference to the initial ticket and have had no response. About a week later, it appears my second account must be locked as I am unable to log in with this account. Probably valid since I had to create a temporary email account to sign up so I could raise a ticket.
The Heroku help docs are pretty useless. It's essentially an endless loop of Create Ticket > Help Center > Search > Read Article > Create Ticket...repeat. Even if I get to a sign in page I can't get by it anymore due to yet another account disabled.
That account is linked to my official email address and is why I'd like either the account unlocked or the email address released. It seems as though creating a new account isn't a viable solution either, given that I have tried and that account is now locked too.
I have tried the actions described at What should I do if I can't log into my Heroku account?
There doesn't appear to be any way of getting in touch with a human short of calling an office or a sales rep for enterprise which I feel is the wrong approach. Perhaps this is where my journey ends with Heroku although that seems unfair.
So instead of creating a spamming cycle of new accounts and tickets all referencing each other, how do I go about restoring access to my main account and initial ticket?
I have implemented a login feature in my app where a user can pay for subscription and have that subscription tied to their in-app login account by using the setObfuscatedAccoundId() method. However, in a scenario where the current user(user_A) makes a purchase, logs out of the app and a different user_B logs in, user_B is unable to purchase the same subscription as it has already been bought by user_A (as they share the same underlying Google Play account) even though I DON'T want these in-app accounts to be related at all. Currently, what happens is user_B gets a responses that states "You already own this item". So that makes me wonder:
Can we actually possibly use a single/the same underlying Play Store account to purchase the same subscription while logging in to an app with different user accounts?
Also, what would be an ideal design approach for a problem like this considering the limitation?
I am still a beginner at this and would really appreciate your inputs!
I'm beginner at this like you and may I was wrong but I think you can not do that because the subscriptions are saved in your google account and you can not buy same subscription you owned already.
I'm not quite sure that this is the right place to ask my question, but I've searched all over and haven't been able to figure out my problem. Google Support told me to post in ththe AdWords API forum, and they sent me here. I have a developer account used for the Analytics API (520577192276#developer.gserviceaccount.com), which was set up several years ago by a colleague who is no longer with the company. I've looked for the password for this account all over the place, but I haven't been able to find it. I tried recovering the password, however the recovery email is the same as the email on the account (520577192276#developer.gserviceaccount.com), and since I can't get in to that account, I can't check the email.
We're very close to reaching the limit of 100 Google accounts for the 520577192276#developer.gserviceaccount.com account. I tried requesting an increase to 200, but I was told I needed to approve the request via email using the 520577192276#developer.gserviceaccount.com account, which as you see above, I'm not able to access.
It looks like this account is linked to another account we use (rioseo.ga#gmail.com) with Google Analytics and Google My Business. When I log into the Google Developer Console with the rioseo.ga#gmail.com account, I can see the API enabled for the 520577192276#developer.gserviceaccount.com, and all the other details related to the Analytics API. Is there any way I can recover or reset the password for 520577192276#developer.gserviceaccount.com so I can approve an increase in user accounts?