In Feb I upload an app on play store but now I get some violation email and my app was removed from google play store. I thought it's a normal issue and i will fix it. After 1 day I got another mail from google play and my app was suspended. the reason was impersonation policy. They explain that the logo and title is copied but this is wrong I created logo and title myself. So the question is how to deal with it, my app has over 1m download.
Should I registered trademark ?
My appeal was rejected.
They ask me to show letter or some written permission. But from where I get this permission because there is no firm and company registered same as my app's name or logo.
If someone wants to help please suggest what could I do
Related
We have received a notice from Google Play that our app will be removed if we do not provide them with login credentials in our app. The problem is that our app is a second-screen game, where the primary screen is a desktop game which provides a four digit code for people to enter in our app and log on to the game. Our app has been in the Play Store for years and is quite popular.
Google Play has given us until Oct 4th to provide them with a code, otherwise our app "may be removed from the Play Store". We have set up a desktop computer running games in loop 24-7 until they have reviewed our app, and we have provided them with a link to a twitch stream where the game runs in loop.
It's now been seven days and we have not heard anything from Google Play. It's very frustrating that there is no personal contact, we only receive auto-generated bot/AI mails about policy violation.
Does anyone know what further action we can take to make sure our app is not removed? We have "contacted support", although contacting support in Google Play means just writing your app name and email address in a form and selecting a radio button of what the problem seems to be (none of them apply exactly). No response for days.
This is the original warning mail from Google Play:
Hi Developers at xxx, After a recent review, we’ve identified that we
need additional information about your app xxx in accordance with our
policies. Please resolve the issue described below by October 04, 2022
to avoid further action against your app. Reasons of violation Issue:
Need login credentials for app review In order for us to review your
app for compliance with Developer Program Policies, we will need you
to provide valid login credentials for your app. If users need
credentials to access your app, please provide all appropriate
credentials via Play Console. If you previously supplied credentials,
please ensure that they have not expired. If your app normally uses
2-Step Verification (e.g. SMS verification), biometrics (e.g. a
fingerprint or face scan) or a location-dependent password (e.g.
geo-gate), please provide valid demo credentials that we can use
instead.
in Google Play Console in app content > app access > Add new instructions
in password field write down the 4-digit code.
in Any other instructions Write a detailed step-by-step guide on how to walk through game until the 4-digit code entered, and provide them with a valid digit code (that always works) and write that this is a "Demo Digit code".
Also, provide them with a video just to the point of entering the code and logging in (the shorter the video the better)
And you will have to wait, it takes a lot of time do not worry.
I have a problem with the verification process of our Google App.
All requests from Google are done, (Domains verification, demo video). Still one thing which is Consistent Branding. Google are saying that our App name and logo must be displayed in the OAuth screen. And to do that I should put them in the OAuth setting, which is done.
But even after updating these details App name and logo are not showing.
The Google Cloud Trust & Safety Team, told me that this problem can't be fixed from their side, and send me this link https://support.google.com/googleapi/answer/7014572?hl=en , in where I find that I can ask a question here.
So, any help please.
You can't find below all the screen shot that can help.
So I have had an app in google play for almost 6 months now, the last two month I updated my apps screenshots and from there I begun to get an app rejection each time I update My app.
The last time I fired an appeal and it got accepted so I thought that after the appeal got accepted I won't have any issue when I update my app in the future.
But now I got a new update and it got rejected again with Not adhering to Unauthorized use of copyrighted content policy
Those are the screenshots that I created my self.
Now what is the problem, Why do the google auto validation bots not accept those images?
Since the appeal got accepted it means that there should not be any problem.
Is there any way I could validate those images online for google play? and see what's wrong?
Or do you see any problem here that I can't see?
Here is the link to my google app if someone would like to check it out and see if I violate any policy with the description or otherwise.
https://play.google.com/store/apps/details?id=com.novelmanager&gl=SE
Here is the rejection mail I got.
Hi Developers at Alen Toma,
After a recent review, we found that your app NovelManager (com.novelmanager) is not compliant with one or more of our Developer Program Policies. See below for more information about your app’s status and how to correct the issue.
Issue with your app
Your app contains content that doesn't comply with the Unauthorized Use of Copyrighted Content policy.
About Unauthorized Use of Copyrighted Content policy
We don’t allow apps that infringe copyright. Modifying copyrighted content may still lead to a violation. Developers may be required to provide evidence of their rights to use copyrighted content.
App status: Rejected
Your app has been rejected and wasn't published due to this policy issue. If you submitted an update, the previous version of your app is still available on Google Play.
Action required: Submit an updated app for review
Here’s what to do to help get your app on Google Play:
Please review the Developer Distribution Agreement and Unauthorized Use of Copyrighted Content policy.
Make appropriate changes to your app, and be sure to address the issue described above. Also check your app’s store listing for compliance, if applicable.
Double check that your app is compliant with all other Developer Program Policies.
Sign in to your Play Console and submit the update to your app.
Not adhering to Unauthorized use of copyrighted content policy
The copyrighted content includes the novels.
one of the cover images has copyrighted content that could be anything character or logo for example I can write a story that includes superman the story it self not copyrighted but the cover has superman image witch is copyrighted
you can try to blur the images something like this
Outlook iOS is showing avatar photos from external commercial senders in its list as shown by the attached screen shot. For Amazon it goes a step further and shows a button to track shipments in the shot as well.
I’m trying to figure out how to embed our enterprise logo into emails to achieve the same effect. An email with our logo and perhaps a “click or touch to respond to this support issue” button would help us to stand out. There is no doc I could find online.
Anyone have an idea of how or where to look?
Finally found it! BIMI is what causes this logo to work! Here are the links:
BIMI
https://mailchimp.com/marketing-glossary/bimi/
Check your domain for BIMI
https://bimigroup.org/bimi-generator/
Thanks!
John.
You can display your logo within Outlook by creating and customizing a Bing Pages profile.
Bing Pages lets users manage their own brand on Microsoft products, such as Outlook. It's free and only requires a Twitter account, plus an Instagram, Facebook, YouTube, Pinterest, Twitch, or TickTock account with 100+ followers that’s made at least one post within the past 30 days.
The Gmail requirement for a Verified Mark Certificate (VMC) can be avoided with these steps:
Create a Google account with your company's email address.
Change the profile picture to your company's logo.
Wait up to 48 hours for the logo to become visible in the inbox.
Do not create the Google account using the "To manage my business" option. This account type isn't able to change its profile picture, and the account type can't be changed after its created.
For everyone else:
First, you will need complete the BIMI specification. Then, you will need to complete any additional requirements that each email service provider may have to display the logo in their inbox. This tutorial walks you through the process and explains everything you need to know.
Recently, I have received a message from Google Play Developer saying that one app was removed:
This app has been removed from Google Play for a violation of the
Google Play Developer Program Policy regarding Ad Walls and
Interstitial Ads. For additional information, please review the
interstitial ads help article, then correct your app's ads and
resubmit. Additional details have been sent to your account owner's
email address.
So I've heard that if I get 3 strikes like this one, my account will be terminated. Is that true?
Also, I am only using Admob ads.
Google's policy here states that
Removals
Don’t impact the standing of your Google Play Developer account.
Once your app is removed, the published version of your app won’t be available on Google Play until a compliant updated is submitted.
The message you quoted says that your app was removed, so you don't have much to worry. You just have to be more careful about following the Ads guidelines. They don't want you to keep publishing many apps that don't follow the rules.
Also, they don't define exactly how many Suspensions you can have:
Suspensions
Count as strikes against the good standing of your Google Play Developer account.
Egregious or multiple policy violations can result in suspension, as can repeated app rejections or removals.
But 3, as you mentioned, seems a fair number in a short period. Remeber: your apps won't be suspended for nothing, so take care to follow correctly the instructions.
It says right there that "Additional details have been sent to your account owner's email address". So that would be the place to look to get the specifics.
There are a variety of reasons that your app may have been reported. For instance, you should probably let people know that there are ads at all. Is your app rated as "kid friendly" but the ads are not?
I'm going to guess that it has something to do with placement. For instance, if people are clicking your ad accidentally because it's too close to another actionable item, that will get you in trouble.
It could also be because someone is clicking the ad repeatedly, during testing, or to be a joker. And it's raising a flag.
You really need to do your own research to find out what the problem is.
Once you've done with that, correct the problem and try again.