I have a store on Magento
Strange error on website at checkout. When people checkout, it says “Order not sent to Trustspot”. Trustspot is the service we use for our reviews. It says error, but not sure why because the orders are all being sent over. Just a strange error which makes customers panic sometimes and think their order isn’t going through.
Has anyone had such a problem? Where to start solving this problem?
Thanks
Related
I recently started to have the following error when trying to proceed a paypal payment on my magento store:
Cannot retrieve payment method instance.
I have read about it on various websites, and it seems to happened when you create/modify a payment method. However, in my case, it really started happening with no reason at all, as I have not made any changes to my website recently.
I have tried to manually force paypal_standard as method in the sales_flat_order_payment and sales_flat_quote_payment tables, but it did not work.
Paypal express checkout doesn't work anymore neither.
Does anyone have an idea of how to reinstall/reset or something the paypal payment module?
Or to further debug the issue?
(I am not a programmer so I would need quite detailed information)
For anyone having this issue, I have solved it by deleting the /app/code/core folder and replacing it with a vanilla magento one. Most likely the paypal payement system module got corrupted for no reason and replacing it with vanilla version solved the problem.
I have read and searched through site about the prototype error I am getting during checkout on our site.
What is happening is that when onepage goes to the shipping methods part the display is showing none. after reading through other questions usually the prototype error is from a jquery.no conflict issue. I have exhausted that option and don't believe it is the issue. I am hoping there is something else for me to try.
Our issue is here https://rmi-online.com/checkout/onepage/
Everything works fine until you click continue on billing info and it goes to shipping method. Then it is just blank. This is painful because noone can place an order with the site. The frustrating issue is that it was working correctly but now it doesn't for some reason. I can't figure out what changed.
Tried to follow magento's own paypal integration for payment pro. and everything seemed to work fine untill I tried to process an order . The I get an error (in the log file) saying:
"PayPal response hasn't required fields."
and since I followed the magento paypal integration thingy to the letter. I hope someone else have bumped into this problem before and could point me in the right direction.
Well solved it myself.. found out that this error is magentos way of saying: paypal says, that the api information is wrong. So if you bump into this one go check your api credentials. :)
Every order placed from the frontend of our Magento store logs a "Wrong order ID" exception even though all orders seem to be going through with no problems. Orders also seem to take a lot longer to complete than they should. If I place an order from the admin, it's virtually instantaneous and does not log any errors. What's different between frontend and backend orders? Why are these errors being logged every time even though no error really occurred? Any suggestions?
Thanks!
Per the change log for Magento 1.7.0.0 (which came out in April), they think they've fixed the problem:
Fixed: “Wrong order ID” exception in PayPal Express module under heavy load
Can anyone confirm that upgrading to Magento 1.7 does indeed fix the problem? Every time I've looked at it, it does seem to be a PayPal Express issue (our payments normally go through PayPal Pro and that doesn't seem to have errors).
So... we finally found a permanent solution to this for Magento 1.6. And we can confirm that this has been fixed in Magento 1.7.
Full explanation and code here:
Magento Paypal IPN Wrong Order ID – SOLVED
We had this same exception in Magento 1.6.1 showing up in exception.log. The problem for us was that the Order Number and Invoice Numbers were out of sync.
For some reason, when using PayPal Express, it causes the order to not be fully processed and logs the exception: “Wrong Order ID”. The worst part was that it was erratic… sometimes it would fail, other times it was fine.
THE SOLUTION:
http://www.magentocommerce.com/magento-connect/fooman-sameorderinvoicenumber.html
Thanks for a great extension from Fooman! Just install their “SameOrderInvoiceNumber” extension, remember to enable it in “Configuration | Sales | Order Numbers” and you’re all set!
Solved the problem for us on Magento 1.6.1… don’t mess with core code!
Ok... So my other solution didn't soIve the problem for us either. Spoke too soon. Although this helped it didn't get rid of the error completely.
We did however find a definite clear link between server load and this IPN error. Detailed analysis here:
http://www.bigdune.net/geek-blog/magento/60-magento-paypal-ipn-wrong-order-id.html
Sorry, but it doesn't seem like there's a quick "code fix" for this one.. not that we could find yet.
Whenever I add an item to the cart, then checkout, I choose register or checkout as guest. Then I enter the billing information and click continue. It always redirects back to the cart. I have not been able to figure out why.
Example is here: http://38.98.53.62
Thanks
Thank you for posting the address, it makes it a lot easier to see.
On clicking continue there is an AJAX request which comes back with an error. The checkout javascript jumps back to a predetermined failureUrl on a server error which is what you are seeing. The error message will most likely be stored in var/report so go look at the most recent file there and see what the problem is. Update your question with it if you're still stuck.
P.S.
You have the following in your theme:
$.noConflict();
jQuery.noConflict();
The first of the two lines causes an error and is superfluous anyway, it is not related to the checkout problem but it doesn't do to tempt fate.
Hope this works for you, basically have mcrypt installed. Apparently it’s needed for the password encryption to function. And when it doesn’t, the logic flow gets confused.
Use the Magento check php to see if your server has all the software,