I need some "light" to get a solution. Probably there are tons of things that cause this problem, but maybe somebody could help me.
Scenario: a Windows server running 24/7 a PostgreSQL database and others server applications (for processing tasks on database, etc...). There are differents servers scenarios (~30), with different hardware and windows versions (XP SP3/ WinServer, etc... all NT based). All aplications were written in Delphi7, and link to DLLs (in D7 also).
After some days (sometimes a week, sometimes a couple of months), Windows begins to act strange, like not opening start menu, some buttons are missing in dialogs. And soon some applications do not open, raising a event on eventviewer:
Faulting application x, version y, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb
In mean while, others applications open fine, like notepad, iexplore, etc... but SOME of my applications don't, with only event log described above. But if we do not restart system, in a few days even cmd.exe stops open, (and all other applications) with same error on eventlog.
I've tried to find 'what' can cause this, but with no sucess. So, and any advice will be welcome.
Thanks in advance.
I think you are running out of resource handles (Window handles). You can verify this by having a look at the system properties in Sysinternals Process Explorer (a better task manager). I think even the default task manager can help out to display a handle count. Then you can identify which application is causing the trouble.
Once you know the application leaking and if it is yours, you can use Rational purify or Boundschecker to drill down to the problem. If you do not have money for these tools you will have to reduce the problem manually a bit by deactivating some features for example and see if the handle count still increases...
Not sure if it is the problem you are experiencing maybe it is completely unrelated. But easy to check. The track is that some app is stealing some global resources as you experience trouble with other applications. Applications like notepad do not use much resources so appear to work fine, heavy apps are more likely to show up the trouble.
Hope it helps.
Related
I have a VB6 application that I provide support for. This application works on both Windows XP and Windows 7. Some users were migrated from Windows XP to Windows 7 using the User State Migration tool. These users now receive a generic "Application has crashed" Windows error message when they open certain screens (forms) in the application. My assumption is that there is a missing dll/ocx reference, but I'm having trouble tracking it down.
I've tried many/varied troubleshooting techniques:
Full uninstall and reinstall of my application
Manually re-registering all dll's and ocx's that I know are used
Running Process Monitor on a broken computer and a working computer to compare what dll's and ocx's are accessed. The answer might be here but even after filtering out most of the background noise the amount of data is overwhelming. At a minimum I reviewed all of the calls right before it crashes and all of the calls that were not successful. All of the non-successful calls match between working and non-working.
Installed the Windows Debugger Tools and captured a crash dump. Analyzed the crash dump with DebugDiag. DebugDiag says the exception is in msvbvm60.dll. I tried building a PDB file for my exe and loading it in DebugDiag to get more detail about where the exception is occuring but DebugDiag doesn't want to accept the PDB (might be doing something wrong here, but it just seems to ignore it. This same PDB file works fine when I do remote debugging, however.)
I recompiled my VB6 program without any optimizations in PCode. I've read online that sometimes building in PCode, while bad for performance, will tell you the real exception.
Used the above created PDB file to remote debug the VB6 application. The debugger says that the application crashes after the new window has been created, on a line that sets MousePointer = vbHourGlass... To me it seems unlikely that this is the real cause of the error. There are at least 20 other locations in the program where this same line is called and all work fine.
(Forgot about this one)
Used Dependency Walker and profiled the application on both a working and non-working computer. All errors found by dependency walker were the same between the two computers. There were no additional dependencies found on a working computer, and all missing dependencies on the non-working computer were also missing on the working one.
None of these actions changed my error message or showed me what the error is (unless it really is the mouse cursor issue)... There are no entries in the Windows Event Log related to the app crash.
The non-working and working computers all have the same base Windows 7 image, the only difference is whatever is being changed by USMT, which further convinces me that this is some kind of quirky configuration change or a missing dll/ocx or perhaps an unregistered dll/ocx.
Any ideas or thoughts on how I can track down the root cause of the issue would be greatly appreciated.
Update 1 - Response to questions
#MarkHall I have tried running it as admin, though not with UAC off. The application runs fine on a Windows 7 box as a non-admin with full UAC. Windows XP was 32-bit, Windows 7 is 64-bit, but again it works just fine on a like for like box where the user was not migrated from Windows XP.
#Beaner It's possible that it stores settings somewhere that have been corrupted, but the remote debugging leads me to think that it's more likely something else since it seems to die on a step related to the UI, which then makes me think it's probably a missing dll/ocx reference.
#Bob77 The application is installed into Program Files (x86). While many of the libraries do reside in the same folder, they are all registered.
Peter, often I've noticed that the debugger will indicate a line of code that is actually incorrect, depending on WHERE in the actual assembly language the fault occurs. You should look REAL close around your statement that sets the cursor to vbHourGlass. Your exception is PROBABLY happening BEFORE that line of code, but that line is what the debugger thinks is the actual faulted line of code.
Since you said it happens when a window OPENS, I'd look real close at any ocx's you may have referenced on the form, but perhaps NOT actually being used, or called. You might have one there that you don't intend to be there, that could be causing security issues, or something on Win7? Edit the .frm file by hand if you have to, and look at all the GUIDs the form references.
It is possible that one machine is using PER-USER registration, and the other is using PER-SYSTEM registration?? I don't know...
I would take a much closer look at the form that you are trying to open, and be VERY cautious of everything you are doing in the form load events, and so on. This sounds like it could be something as stupid as Windows Aero being enabled on one system, and not another, or some other sort of "Theme" setting that is throwing the VB Form Rendering routine into a hissyfit... Perhaps even something as stupid as a transparent color index in the icon you selected for that from?
If you are still developing this app, (or at least maintaining it), create an entirely NEW form, and re-create all the controls, etc, on the form (resist the temptation to copy/paste them from the old one...), and then see if THAT does the trick. Then, copy all the event code to the new form one event at a time, with at LEAST enough event code to make the form function, even if it's just a "dead form", that loads no data, or whatever the form is supposed to do. Check and debug after each change, and you WILL find it eventually. Of course, make sure you isolate one of the defunct systems to have a platform that you can duplicate the issue on, or then it's just guessing. I find that using something like Acronis w/ Universal Restore is a great option to then take the image file into a good HV, like VirtualBox, and then restore that image as a VM, so you can debug without interfering with your actual users. This sounds like a lot of work, but then again, so is re-writing an application that already exists, right? :)
Failing THAT... /* and */ are your friends!! (Well, we're dealing with VB, so ' would be your best friend! heh... But I'd start commenting out all the code on the form until that sucker opens. Then once it opens, start putting one line back at a time, and re-running it... That's called "VooDoo Debugging", but sometimes, you gotta do what you gotta do...
THANKS A LOT PETER! :) Now you got ME so involved in this, I feel like I'M the one debugging this sucker! Like if it was MY code I was trying to fix! :)
Let me know if any of this helps... I am actually quite interested in what you discover.
We just released a new version of one of our applications, and are hearing early reports that it won't run on a few customer's computers. This is a 32-bit Win32/MFC application that we have been shipping for about 5 or 6 years, so there is a history that the thing works. The problem I have is trying to get it running on the two computers. I can't reproduce the problem in-house, nor do I have any real access to the two computers in question. This much I do know - the InitInstance method is never called. I've checked it out in dependencywalker and everything looks OK (except for missing IEShims and wer.dll - but this is common, even in-house). What other tools do I have at my disposal to diagnose this problem?
Thanks for your help.
When a program crashes during initialization, it will usually leave an entry in the windows application error log. (Control Panel -> Administrative Tools -> Event Viewer)
There should be something along the lines to "AppCrash" or perhaps "SideBySide"
We've been plagued for several years by occasional reports from customers about a non-descript error message "Cannot set allocations" that appears on startup of our app. We have never been able to reproduce the problem in our own test environments so far. I have now run out of ideas for attempting to track this down. Here's a collection of observations that have accumulated over time:
Error message text reads "Cannot set allocations" (note absence of punctuation).
The window title simply reads "Error" (or the localized equivalent).
The "Cannot set allocations" text is always in English regardless of OS locale.
I have so far not been able to locate the DLL or EXE containing the message text.
Google is chock full of reports of this error for a variety of different products - but no solutions.
The only unifying aspect between the affected products I could make out so far was that they all appear to come in the form of DLLs that load into third-party processes (such as addins for Visual Studio or Windows Explorer shell extensions).
Our app is actually a shareware COM-addin for MS Outlook, written in Delphi (i.e. native code - no .NET).
The prime suspect in our case is the third-party licensing wrapper that we're using which decrypts and uncompresses our DLL into memory on the fly. Obviously I couldn't simply give an unprotected version of our app to the affected customers to verify this suspicion. Maybe the other vendors that this has been reported against are using similar products.
Debug versions of the protection wrapper supplied to us by the licensing vendor yielded no results: The log files looked exactly the same as from sessions where the error did not occur. Apparently the "inner" DLL gets decrypted and uncompressed all right but for some reason still fails to get loaded by the host process.
By creating an unprotected "loader" DLL we have been able to pinpoint the occurrence of the error somewhere behind the LoadLibrary call that is supposed to load our DLL into memory.
Extensive logging and global exception hooks in our own code (both the unprotected loader and the protected "core"-DLL) yielded no results at all. The error is obviously raised somewhere else.
The problem described in this earlier question of mine was very probably prompted by the same issue. This was before we created the unprotected loader stub.
The error only occurs at about 1-2% of our customers - whereas typically all installations at any affected customer's site are affected the same.
Sometimes the error goes away after we release a new version but often it will come back again after a couple of weeks or months.
Once the error has started to occur on a machine it does so consistently.
The error never occurs while connected to the affected machine via remote access (e.g. VNC, RDP, TeamViewer, etc.) and none of the affected customers are within travel distance from us so all we have to go by is log files and "eye-witness reports".
One customer reported that the error message dialog apparently was non-modal, i.e. he was able to simply move the dialog box to the side and continue working with the application (minus the functionality that our DLL would have provided). Not sure whether this is universally true in all other occurrences, too.
In some cases customers have been able to permanently rid themselves of the error by disabling or uninstalling other addins from other vendors that were sharing the host application with our own product.
The error has so far been observed on Windows XP, Vista and 7.
During the last few weeks we had a surge of reports from Outlook 2003 / Windows 7 users. Could the situation have been made worse by a recent Windows/Office-update?
Does anyone have any experience with this error at all?
Or any more ideas for investigating this?
I have only recently had this happen, which prompted my search and I ended up here. I can tell you that with me for sure it is in windows 7 home premium BUT ONLY WITH IE9 (which I hate by the way) it reduces the user back to the dummy stage and assumes that we have to be repeated flagged about everything.It will keep asking you if you want to disable add ons to speed up load times but usually on things that aren't really the things slowing the browser down in the first place,it is there is too much garbage loading in the first place.But back to the "Cannot set allocations", I for one have never expirianced it in any other browser which is not to say it doesn't happen with them.
This is going to be pure guess-work, but it sounds like maybe your third-party licensing software is trying to load your DLL at a particular location in memory, which - on these failing systems - happens to already be occupied by something else, perhaps a global hook DLL.
If you have a customer who is willing to work with you a bit, it might shed some light on the situation to get a crash dump (e.g., with ADPlus or maybe simpler with Sysinternals' ProcDump) when the error message is showing. That would show what modules are loaded and possibly the callstack (if it is from a message box at the time of the error as opposed to one that is catching an exception after the problem).
I also have experienced the "Cannot set allocations" issue. Royal pain. I had disabled Java, since I did not seem to need it, I used add/remove programs to remove Java from my system. Then I stated to get those errors. I have reinstalled, but disabled Java in IE explorer. Now I do not get the error anymore. Not a programmer, don't know why this happened. Maybe a clue for someone.
Win 7 - 64bit OS IE Explorer 10. Hope this helps someone figure this out. John
I've seen this happen. In my case a global hook dll created a large memory file mapping, perhaps to the memory the licensing dll was counting on.
I see "Cannot set Allocations" when I open google chrome only. Also after that, chrome closes with a msg saying "Whoa chrome has crashed..."
Still no solution :(
Also not a programmer, but it always happens when I open Chrome. It opens second window with error message 'cannot set allocation'. I usually close it and go on my way. if i don't it usually causes a crash. doesnt happen on any other browsers.
I'm stuck trying to debug a problem which only occurs on my machine. It doesn't exhibit on any of the other devs' systems, nor on our production test server. I've tried pretty much everything I can think of short of completely wiping my hard disk and starting from scratch, or sneaking into the office in the middle of the night to swap my computer with someone else's.
This brings to mind the titular question, then: short of those drastic measures, what do you do when trying to resolve issues that no one else has? I'm open to advice that's general or specific.
[Not sure if this should be CW or not.]
Have you attached a debugger to the program to find the exact point of failure? That is what I would do first.
Sometimes third party software can be the root cause of these sorts of issues. Things like Anti-virus software install low-level filesystem and network drivers that can cause random intermittent failures. You can try killing all processes that aren't base OS services and your app.
Depending on your OS there are different tools that you can use to see what's going on under the covers. E.g. on Windows you can use Process Monitor to see what Registry keys it opens, what DLLs get loaded, etc. You can run this on your machine and on the success machines and compare to see if perhaps some required module is missing .
But seriously, use a debugger. That's what they are there for.
Two things:
I start with the obvious: What's different on your box? More memory? Odball PCI card? Different Microsoft APIs or service packs?
For oddball random software and/or OS crashes:
Check your system for heat issues.
Check your RAM for bad bits.
In this situation, I would try to check out the code and cleanly rebuild it from a different directory to make sure that there are no miscellaneous files in your working directory that are causing a problem.
If you are doing work against a database, I would also try tearing down the database and reconstructing it, possibly using a dump from another developer's machine.
Check the versions of any external third party software - database version, OS version, even software patches.
Look at the configuration on someone else's machine who doesn't have the problem and compare.
Get another developer to sit at your workstation and try to reproduce the problem and also go to their workstation and try it. True story - a fellow developer had a bug that he could only reproduce on his machine...it turns out that he was doing something slightly different in the GUI that no one else was doing (tabbing to a button and then hitting enter, everyone else just hit enter). It never occurred to him that other people might just hit enter to submit, because that "didn't make sense" to him.
An application is hanging occasionally, and I would like to see the dump at the time to figure it out. I had written an application that the user can run to automatically create a dump that I can look at. However I can't seem to get the users to remember to run it when it hangs, no matter what I try. They always end up closing the program, which invokes Windows Error Reporting.
WER will create dumps in the temp directory, but unfortunately they are deleted as soon as the dialog for sending the info to Microsoft or not is closed.
Becoming an ISV and getting this info from Microsoft's error reporting servers is one solution.. but not one that is realistic at the moment.
I can't imagine that I am the only one faced with this issue. The software is used concurrently by dozens upon dozens of staff, so reaching them all and getting them to run an application or not click close on that dialog until running some other application or etc has not been working out.
The app is running on Windows Server 2003. Too bad, since I know Server 2008 has some LocalDumps options that will let me retain them.
Any ideas for somehow keeping these dumps around so I can analyze them? The obstacle is the user, in the sense that I've accepted to their stubbornness and do not expect them to run any other application or do anything special.
Thanks for any advice!
You could opt for an automatic solution. I believe there're multiple options at your disposal for detecting if you're hung.
One would be the use of SendMessageTimeout (also pay attention to SMTO_ABORTIFHUNG as one of the fuFlags values) from a separate thread in your app. Once you have determined the main thread is not responding you can save a dump file wherever you want.
There's also a IsHungAppWindow() (user32.dll) available since w2k.