PayPal Orders Cancelling Automatically In Magento - magento

I have this weird issue in Magento when someone places an order using PayPal Express Checkout. Every so often an order will come in and then the order gets canceled a few seconds later. The comment that is left is as follows:
Canceled order online. Amount: $59.23. Transaction ID: "XXXXXXXXXXXXXXXXX-void".
(ID blanked out just in case)
Now our customers are swearing they did not cancel their orders and when we ask PayPal they say it is a problem on our side.
Has anyone heard of this issue and do you know of a fix? I am running Magento Enterprise 1.8.

I've run into a similar issue. I tracked it down to those users who checked out with PayPal Express and do not have a PayPal account. The issue and the fix appear here:
http://www.magentocommerce.com/bug-tracking/issue/?issue=9894
The face that all users do not encounter the error may be related to the with/without a PayPal account status.
Integrating Magento with PayPal Express (not PayPal standard) the users can buy our store's products.
However, there are two different situations:
1) If the customer has got a Paypal account, he will be able to finish the buy process without issues.
2) However, if the customer hasn't got a Paypal account, or if he doesn't want to use it, and prefers to buy the products using his credit card without use the PayPal credentials, then the process will finish with the following error:
"This payment cannot be processed using your paypal account at this
time".
The problem is the seller will receive the money, but the customer will think just the opposite.
This issue has been discused and confirmed with PayPal support team.
The real issue is during the buy process, the "DoExpressCheckoutPayment" PayPal's function is called. However, when the buy process finish with this error, a parameter called "successpageredirectrequested" is set to "true". This flag indicates whether you need to redirect the customer to back to PayPal after completing the transaction. However, this is an obsolete PayPal's behavior, and should't be used.
As Magento is using this parameter's function, when he tries to redirect again to PayPal (that's what "successpageredirectrequested" set to true is doing) PayPal will return this error.
We can fix it making a little change in Magento's source code, at app/code/core/Mage/Paypal/Controller/Express/Abstract.php
Just changing the function "public function placeOrderAction()".
Look for the following code inside this function:
// redirect if PayPal specified some URL (for example, to Giropay bank)
$url = $this->_checkout->getRedirectUrl();
if ($url) {
$this->getResponse()->setRedirect($url);
return;
}
$this->_initToken(false); // no need in token anymore
$this->_redirect(?checkout/onepage/success?);
return;
}
We just need to comment the "if", just like this:
//if ($url) {
//$this->getResponse()->setRedirect($url);
// return;
//}
That's enough to fix the issue. However, this is not a current fix, and this should be reviewed by Magento's programmers just to fix it in the Magento's new versions.

Related

Joomla AEC issue with Paypal, possibly IPN

I installed the Joomla AEC Version 1.0, Revision 5149.
I have set up plans and everything in this matter, if user clicks on the create an account system will ask user to select the plan. Then user clicks on buy now, she goes through Paypal, Purchase get made (Subscription with 3 days free trial) then user get redirected back to the site which all works fine.
My problem is user will see the message that says "Thank you for your registration. Our system will now await your payment. You will receive an e-mail once our system has processed your request. ". site will never get the clearance from Paypal. I havent put any custom custom URL or anything like that.
Also site is in the staging. so the URL starts with http://staging.domainanme.com
Not sure if this will cause an issue.
Thanks
With AEC it is quite simple with a Paypal Subscriptions processor. You just need to put in the email address of your account at:
Processors -> Paypal Subscritions -> Business ID
Not sure if that will be the same with 1.0 as this is based on 1.2.
If you have a valid account that's all you need. Of course make sure you have assigned the processor to your plan.
So if this all checks out one other thing you can try. If you were using the paypal account before with some other domain then switch to staging.domainname.com then you might want to try adding the Alternate IPN Notification Domain. Find this at:
Processors -> Paypal Subscritions ->Alternate IPN Notification Domain
In here put exactly http://staging.domainname.com
UPDATE:
The problem is Paypal communication then. First remove the Alternate IPN Notification Domain setting in AEC that I suggested. That was just for testing.
Either Paypal email is not confirmed so the communication fails or the communication can't be established.
Assuming you are using Paypal Standard, go to Paypal and login. Check in this order:
Click on Profile. Does the email have "unconfirmed" beside the email? If it does then that's your problem.
Go to Profile -> My selling tools -> Instant payment notifications. Click update on the far right. Enable it and add a new notification url. It should look like: http://www.yoursite.com/index.php?option=com_acctexp&task=paypal_subscriptionnotification
Just another thought. Paypal doesn't enable Paypal subscriptions when you sign up for Paypal Standard. I can't remember exactly when/how that was done but I remember that a separate step was needed. That could also be the cause of this issue.

No payment methods when manually creating a Magento order in the backend?

I use PayPal Web Payments (Standard) as my payment gateway, but when I try and create an order manually (so I can apply discounts for specific people etc), there are no payment methods in the list on the form. I'm experiencing the same problem as described in this thread in 2008 (except we're now in 2012 and I'm using the latest stable release of Magento.
Any ideas? Are there any quick code fixes to make the payment methods appear? Ideally I'd have the sales order be sent to the email address specified upon creating the order, whilst also receiving a copy (as per normal orders) to my sales email address.
Has anyone else experienced (and overcome) this problem?
Make sure that these variables are according to your choice
protected $_canUseInternal = true;
protected $_canUseCheckout = false;
The first variable allows the payment method to be used in the backend if set to true. The second blocks it from being used in the frontend if set to false.
I had the same problem with shipping methods on admin side. I enabled free shipping method, it appeared in the admin.
May be try enabling Check/MoneyOrder method for payments. If that appears on the admin side, you can atleast proceed with creating the order.

How do I turn off PayPal IPN in Magento?

When people make a successful payment with PAyPal in my Magento webshop it automatically creates an invoice with unique invoice number. For bookkeeping reasons, I have to disable it.
I've been searching for a few weeks now but I still haven't found the solution for this problem. What I know so far is that this is caused by IPN. The problem is I don't know how to turn this off without damaging my shop or paypal payments.
Some more specs:
- Version: Magento 1.6.2.0
- Standard paypal
Files containing IPN:
www/app/code/core/Mage/Paypal/controllers
"Turning it Off" is sort of vague, but there's no configuration setting on the Magento side that will allow you to accept PayPal standard payments using the IPN system but not create invoices. You're looking at writing custom code to do this. Here are some starting points.
PayPal IPN works with a callback URL. That is, once PayPal has processed a payment, it fetches a specific URL from Magento with a specific set of data in the post field. Then, based on this information, appropriate action is taken (an invoice is created, a credit is issued, etc.). So the quickest way to achieve your goal would be to change the IPN URL in your PayPal configuration. This means PayPal is still notifying a URL, but not the Magento URL, and an invoice never gets created.
If that doesn't work or has unacceptable side effects, here's the code points you're interested in. Assuming you're using a standard Magento PayPal setup with an IPN URL configured at
http://yourstore.example.com/paypal/ipn/
Magento will handles this request with the indexAction method in
#File: app/code/core/Mage/Paypal/controllers/IpnController.php
public function indexAction()
{
if (!$this->getRequest()->isPost()) {
return;
}
try {
$data = $this->getRequest()->getPost();
Mage::getModel('paypal/ipn')->processIpnRequest($data, new Varien_Http_Adapter_Curl());
} catch (Exception $e) {
Mage::logException($e);
}
}
The business logic for this method (including your invoice creation) starts in the paypal/ipn model. In a standard system this resolves to the class at
#File: app/code/core/Mage/Paypal/Model/Ipn.php
class Mage_Paypal_Model_Ipn
{
....
}
Trace the code from here to find the method you'll want to rewrite and implement your desired functionality changes (not creating an invoice). Your best bet will be setting up a PayPal developer sandbox account so you can repeatedly hit the URL until you've traced your code to the right spot.
Good luck!
instead of hacking your core Magento files, just turn off IPN within PayPal.
By default, there are three states for PayPal IPN:
On
Off
Disabled
The first option will let you specify an IPN URL within your PayPal Profile, and you'll have access to 'IPN History' under the 'History' tab. All IPN data for your account will be sent to the URL you specified, unless you override it with notify_url / NOTFIFYURL on a per-transaction basis.
The second option will turn IPN off on your account, but you can still use it by setting notify_url / NOTIFYURL on a per-transaction basis. This is what Magento uses.
The third option will stop generating IPN messages for your account, even if your shopping cart (Magento, in this case) specifically asks for IPN messages by sending notify_url / NOTIFYURL. No IPN messages will be delivered whatsoever.
To set IPN to 'Disabled', first set it to 'On' in your PayPal account and provde a URL to an IPN address (though this can be any address, just enter http://www.google.com/ for example).
Once enabled, look for the option stating 'Stop receiving IPN messages (Disable)'. Use this to disable IPN altogether.
Source:-https://lastdropofink.co.uk/tools/magento/magento-paypal-ipn/
If I got you right, you should change Payment Action to Authorization for your paypal payment method. See more info there:
http://www.magentocommerce.com/knowledge-base/entry/setting-up-paypal-for-your-magento-store#1.1
Or, instead of hacking your core Magento files, just turn off IPN within PayPal.
By default, there are three states for PayPal IPN:
On
Off
Disabled
The first option will let you specify an IPN URL within your PayPal Profile, and you'll have access to 'IPN History' under the 'History' tab. All IPN data for your account will be sent to the URL you specified, unless you override it with notify_url / NOTFIFYURL on a per-transaction basis.
The second option will turn IPN off on your account, but you can still use it by setting notify_url / NOTIFYURL on a per-transaction basis. This is what Magento uses.
The third option will stop generating IPN messages for your account, even if your shopping cart (Magento, in this case) specifically asks for IPN messages by sending notify_url / NOTIFYURL. No IPN messages will be delivered whatsoever.
To set IPN to 'Disabled', first set it to 'On' in your PayPal account and provde a URL to an IPN address (though this can be any address, just enter http://www.google.com/ for example).
Once enabled, look for the option stating 'Stop receiving IPN messages (Disable)'. Use this to disable IPN altogether.
What I’ve been really surprised by over the past few weeks is the number of sites that don’t actually have this turned on and it’s just not limited to self-builds even the really expensive Magento builds are missing this out this as a step.
Turning on the PayPal Instant Payment Notification (IPN for short) is an excellent idea as means that when a customer pays for an item using PayPal then the payment information will be updated on the Magento order details in the administration panel.
It only takes a few moments to enable and I’ll show you how to enable IPN for your Magento site below. This will mean that when you receive an order via PayPal Express for example, you can actually see the transaction details in Magento and if you’re using eSellerPro and have the eSellerPro Connector enabled for sales order processing, your order & payment details will match up automatically.
Setting this up won’t take more than a few moments and here are 6 simple steps to do this:
1 Login to PayPal
2 Hover on “Profile” and select “My Selling Preferences”
3 Halfway down the page, click on “Update” next to “Instant payment notifications”
Now enter the following details:
Notification URL – This is simply http://your-magento-store.com/paypal/ipn/ replacing “your-magento-store.com” with your website address. <= This is the part that normally trips everyone up as they’re not sure what to enter here.
IPN messages – Set this to “Receive IPN messages (Enabled)”
Press Save
That’s it job done.
To test whether IPN is working or not is dead simple, just make a test transaction through your website (you will need a secondary PayPal account for this) and a few minutes later, check on the order in your Magento admin panel has been updated with the PayPal transaction details.
To help you, I have put to images below, the image on the left has no IPN details, the image on the right does.

Magento, PayPal, and PayPal IPN - no event fired when an order is successfully placed

My module needs to know when a success checkout has occurred. So, in accordance with what I have read in various places, I listen out for the events checkout_onepage_controller_success_action and checkout_multipage_controller_success_action. That's fine, when I pay with a dummy credit card on my dev site, one of the above events is fired. But I wondered what happens if I pay with PayPal, so I said up a PayPal dev sandbox to test it out. Examining the http traffic, I saw that a notify_url was sent to PayPal when the order was placed. That was promising - when the paypal/ipn action is called from PayPal, the PayPal module will, if a 'completed' status is received, fire the checkout _xxx_controller_success_action - right? Wrong.
My module relies on knowing when an order is successfully placed, so I am looking for advice on the best way to tackle this issue please.
I'll just add a little bit about my environment here in case it is relevant.
I am running Magento 1.4.2.0 on my laptop. When using PayPal Standard, a notify_url is sent to PayPal which overrides any set up in the PayPal account. I am testing from my laptop, so the notify URL passed to PayPal is not accessible from the PayPal sandbox. So I changed the notify_url to point to an accessible JSP that just printed out the notification it received. I then give that parameter string to a little Java program I run on my machine which posts it to the original notify_url (.../index.php/paypal/ipn).
Thank you.
This is an old post but still a relevant question. We successfully used event checkout_onepage_controller_success_action (which is used by Magento core GoogleAnalytics extension) to observe successful PayPal Express orders (and also checkout onepage orders). Event sales_order_payment_pay did NOT fire for new orders.
I was having the same trouble - try using the sales_order_payment_pay event instead - it worked nicely for me

Paypal orders not going through to Magento

We have noticed that some customer orders never made it through to magento, but they did go through Paypal. This used to happen when an order would go through a payment review, the payment would be cleared by Paypal after the review was completed, but Magento would never clear it. Is there a reason why some orders are completed on Paypal?s end, but never make it through to Magento?
Sounds like your missing the Callback IPN Url within Paypal itself.
http://www.magentocommerce.com/wiki/3_-_store_setup_and_management/payment/paypal_standard_payments_setup_with_ipn
http://www.magentocommerce.com/knowledge-base/entry/setting-up-paypal-for-your-magento-store

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