How to create a report that give me the list of all the changes and it's associated "Affected CIs". So for e.g. I have a change ticket created in servicenow CHG00001 with following values for Configuration Item and Affected CIs:
Change Number: CHG00001
Configuration Item: Server1
Affected CI:
Apache
JBoss
So when I create a report I need these information including all the affected CIs, but I don't see a way to pull that information.
You want to use the CIs Affected [task_ci] table. This is the table that contains the links between the Change Requests and the Configuration Item.
The Task field in this table contains the reference to the Change Request.
In your report, try something like this
Data: Table => CIs Affected [task_ci]
Type: List
Group by: Task
Selected columns
Task
Configuration Item
Filter
Task.Task type is Change Request
You can expand the Task reference in your selected columns to get more details on your Change Request if needed, or filter them deeper.
If you've filtered the Task type as Change Request, you can select the extended table Change Request and filter it that way
Filter
Task.Task type is Change Request
Task.Change Request.Planned start date at or after Last month
You can use Database Views to create a single table created from multiple tables. Then you can use that table to show the report from.
There is a great video about this here. There is also a possibility to have multiple data sets on the same report.
Related
I'd like to create a report in ServiceNow to list all incidents for a specified Assignment Group which do not have any Affected CIs.
I can create a report of incidents that do have Affected CIs using the task_ci table, but entries are only added to that table if a CI is affected. Is there a way to list incidents that do not appear in this table?
There is another way to do this directly on the List view if you have list v3 plugin enabled in your instance.
You can navigate to the incident list view and apply this filter on the related list
Make sure you specify the condition for Related list as Affected CIs Equal to 0
Using the Report Designer interface that was introduced in Jakarta, you can add filters on Relationships.
Simply add the relationship filter for no Affected CIs (you do not need any conditions) under the main filter on the Incident table. (refer screenshot below)
The ability to report on record relationships is not available without using the Report Designer.
For future ServiceNow questions, you're more likely to get an answer by creating a community account and posting there: https://community.servicenow.com
screenshot
Let me describe my problem:
I have a table for all my IT-Services. I reference to this table more than once, for different purposes. Most of the time I need to reference to the name of the service. That's why I keep the name as displayed value.
One Column of that table is a service_id (custom field) which is for example "Service_004". Now in a catalog request Item the User has to fill in the service_id in a reference field.
But since I have the name as displayed value, and I need it in other forms, I am unable to reference to the service_id.
Using the variable attributes field I managed to let the service be found using the autocomplete function. But in the reference field I still get the servicename. I know that I can change the display value in the dictionary, but this breaks other functions. So what I need is to change the display value just for one reference field.
Also I tried to create a new table called IT-Services2 with reference to my table IT-Services. Then I switched the display to true in the new table for my service_id, but this will even change it in the parent table.
Perhaps an onChange client script utilizing g_form.setLabelOf() ?
http://wiki.servicenow.com/index.php?title=GlideForm_(g_form)#setLabelOf
Maybe I'm not fully understanding your question...
I ran into this issue before, what you can do is create select box variable and use an on load client script to populate the list with the service_id(s) from the table you are referencing.
I would write a script include to pull the data from the table and call it from the client script via GlideAjax.
I'm new to Oracle WCC.
In Oracle WCC/UCM( Universal content management), I have one table named CreateStudent has 2 columns StudentID and StudentName.
One metadata custom field XXStudent_Info for which user will pass the value on Checkin page.
We need to validate the value of XXStudent_Info to database column StudentID, if it matches then checkin possible otherwise restrict on checkin itself.
How can i do this in WCC via out of the box functionality or will i have to create a custom service/query for this DB validation. Please give steps in detail
Is the custom metadata field XXStudent_Info based on an option list which uses a view which is based on the table? If so, you should be able to restrict it to only valid values.
I am trying to run some reports in TCR I imported from the 6.2.3-TIV-ITM_TMV-Agent-Reports-FP0001
Seeing that I get this error: UDA-SQL-0196 The table or view "KSY_SUMMARIZATION_CONFIG_DV" was not found in the dictionary.
I checked and the table is not in the database.
Seeing that regarding that table it says this:
The Summarization and Pruning configuration is shown in a specific query subject (Summarization and Pruning Configuration). The result is one row that represents the most recent entry in the KSY_SUMMARIZATION_CONFIG_DV view.
Maybe the WAREHOUS is lacking something? If the agents are running shouldn't there be a view named KSY_SUMMARIZATION_CONFIG_DV?
I don't seem to find other tables like: KLZ_CPU_HV, KLZ_CPU_DV, KLZ_CPU_WV, KLZ_CPU_MV,
KLZ_CPU_QV, KLZ_CPU_YV
Thanks for your help
You have to configure historical collection for the appropriate agent attribute groups for those tables to show up in your TDW. For instance create a historical collection for the "Linux CPU" attribute group to get the KLZ_CPU table. For tables ending in _D, _H, etc, configure hourly, daily, etc, summarization for those attribute groups.
Depending on collection intervals eventually the warehouse proxy agent will create the necessary tables.
I'm trying to build a FileMaker Pro 11 layout that excludes records containing a certain value. The relevant data is in table Invoice. I want to filter so that Invoice records whose "Invoice Check Grouping" field is blank are not displayed on the layout.
I've added a global field to the invoice table called "Blank Invoice Check Grouping" to use as my filter criteria. I've created a self-join relationship to the Invoice table, joining "Invoice ID" to "Invoice ID" and joining "Invoice Check Grouping" to "Blank Invoice Check Grouping". The resulting table is named "Invoice Check Groupings".
The layout which I build based on table "Invoice Check Groupings" shows all records in Invoice--it does not filter out those with blank values. What am I doing incorrectly?
Thanks,
Ben
Layouts show records in a table (or more accurately, a table occurrence) and don't directly deal with related data. As mentioned by #pft221, you can use relationships for filtering, but only when viewing data through a portal.
If you always want a particular layout to show data based on a particular find, you can do so with a script and a script trigger. First set up a script to do the following:
Enter Find Mode[]
Set Field["Invoice Check Grouping"; "*" // Find all records with any data in this field
Perform Find[]
Note that you can also embed the find request within the Perform Find script step, but I tend to script finds in the above manner as it's easier to see what the find request is in the script and variables can be used in the find request.
Now you need to set your layout to execute this script whenever it's loaded. Go to the layout and enter Layout Mode. Select Layouts>Layout Setup from the menu bar. Click the Script Triggers tab and check the box for OnLayoutEnter and select the script you wrote above. Now whenever the layout is entered, that script will run and exclude the records that have that particular field being empty.
There are many ways to filter records, depending on what you are trying to do and what you are trying to display for your users.
The most common and simple way you can filter records is through a simple Find in a list view. I'm unclear from your question, but my best guess is that you're already using a list view and misunderstanding how FileMaker's relationships and Table Occurrences (TO's) work.
To Filter with the "Find Records" method:
Create a new List View layout of any Table Occurrence of your Invoice Table -- most likely you will want to use the default Table Occurrence that FileMaker created for you when you created the table.
Place the fields that you would like to display on that layout, including the "Invoice Check Grouping" field.
Switch into Find Mode
Put a '*' character into the "Invoice Check Grouping" field
Perform the Find
You should now see a list of all Invoices where the "Invoice Check Grouping" field is not blank. (You can find additional interesting search criteria in the "Insert: Operators" drop down of the title bar.)
Now you may actually be looking to filter related records through a portal but, given that you've set up a self-join on the Invoice index on the Invoice table my guess is that, at best, this would show either 0 or 1 record for each Invoice record you display in your main layout.
To Filter Records with the "Portal Filter" method:
Let's assume, though, that you have a Client table where you'd like to see only the records with a non-blank "Invoice Check Grouping" value. The table set-up would be as follows:
Client
Client ID
[... other client info ...]
Invoice
Invoice ID
Client ID
Invoice Check Grouping
[... other invoice info ...]
With a relationship in the relationships graph:
Client::Client ID ------< Invoice::Client ID
From there you would set up a Form layout on the Client TO and create a portal showing records from the Invoice TO. From the options for the portal you would select "Filter Portal Records" and use a formula similar to:
not IsEmpty(Invoice::Invoice Check Grouping)
Finally, it's worth noting that a portal filter isn't appropriate for all display situations or calculations. You can set up a similar filter completely through your relationships graph (as I believe you have already tried to do.) This will work, once again, for viewing records through a portal but not for the records displayed by a layout itself.
The answers above don't actually help Ben with his question. They are workarounds.
I have the same problem as Ben, and I don't think there is a solution, even now in Filemaker 12. There is I think no way to define a relationship that will omit the related records where the match fields are empty.
Two options come to mind:
On a specific layout, you have more fine-grained control in the portal definition itself, and can use this to exclude the records
You can now use SQL queries to achieve this result within Filemkaer.