Unable to clone from GitHub enterprise in Jenkins - windows

Question

Jenkins build process fails with the following GIT error. And this seems to fail only for this GitHub Enterprise repository. If I try to do the same for GitHub repository, all ends well.
Building in workspace D:\Program Files(x86)\Jenkins\workspace\pullcodefromgithub
Cloning the remote Git repository
Cloning repository https://githubenterprise.grangeinsurance.com/hmb/sail-server.git
> git.exe init D:\Program Files (x86)\Jenkins\workspace\pullcodefromgithub # timeout=10
Fetching upstream changes from https://githubenterprise.grangeinsurance.com/hmb/sail-server.git
> git.exe --version # timeout=10
using GIT_ASKPASS to set credentials
> git.exe fetch --tags --progress https://githubenterprise.grangeinsurance.com/hmb/sail-server.git +refs/heads/*:refs/remotes/origin/*
ERROR: Timeout after 10 minutes
ERROR: Error cloning remote repo 'origin'
hudson.plugins.git.GitException: Command "git.exe fetch --tags --progress https://githubenterprise.grangeinsurance.com/hmb/sail-server.git +refs/heads/*:refs/remotes/origin/*" returned status code -1:
stdout:
stderr:
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.launchCommandIn(CliGitAPIImpl.java:1784)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.launchCommandWithCredentials(CliGitAPIImpl.java:1513)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.access$300(CliGitAPIImpl.java:64)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl$1.execute(CliGitAPIImpl.java:315)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl$2.execute(CliGitAPIImpl.java:512)
at hudson.plugins.git.GitSCM.retrieveChanges(GitSCM.java:1054)
at hudson.plugins.git.GitSCM.checkout(GitSCM.java:1094)
at hudson.scm.SCM.checkout(SCM.java:495)
at hudson.model.AbstractProject.checkout(AbstractProject.java:1278)
at hudson.model.AbstractBuild$AbstractBuildExecution.defaultCheckout(AbstractBuild.java:604)
at jenkins.scm.SCMCheckoutStrategy.checkout(SCMCheckoutStrategy.java:86)
at hudson.model.AbstractBuild$AbstractBuildExecution.run(AbstractBuild.java:529)
at hudson.model.Run.execute(Run.java:1728)
at hudson.model.FreeStyleBuild.run(FreeStyleBuild.java:43)
at hudson.model.ResourceController.execute(ResourceController.java:98)
at hudson.model.Executor.run(Executor.java:404)
ERROR: null
Finished: FAILURE
Note: This is not gitHub, but GitHub enterprise. Not sure how to fix it. No matter where I try - Mac or Windows, error is the same. Tried the same with SSH and that also fails
Started by user Ram
Building in workspace D:\Program Files (x86)\Jenkins\workspace\pullcodefromgithub
> git.exe rev-parse --is-inside-work-tree # timeout=10
Fetching changes from the remote Git repository
> git.exe config remote.origin.url https://githubenterprise.grangeinsurance.com/hmb/sail-server.git # timeout=10
Fetching upstream changes from https://githubenterprise.grangeinsurance.com/hmb/sail-server.git
> git.exe --version # timeout=10
using GIT_SSH to set credentials
> git.exe fetch --tags --progress https://githubenterprise.grangeinsurance.com/hmb/sail-server.git +refs/heads/*:refs/remotes/origin/*
ERROR: Timeout after 10 minutes
ERROR: Error fetching remote repo 'origin'
hudson.plugins.git.GitException: Failed to fetch from https://githubenterprise.grangeinsurance.com/hmb/sail-server.git
at hudson.plugins.git.GitSCM.fetchFrom(GitSCM.java:803)
at hudson.plugins.git.GitSCM.retrieveChanges(GitSCM.java:1063)
at hudson.plugins.git.GitSCM.checkout(GitSCM.java:1094)
at hudson.scm.SCM.checkout(SCM.java:495)
at hudson.model.AbstractProject.checkout(AbstractProject.java:1278)
at hudson.model.AbstractBuild$AbstractBuildExecution.defaultCheckout(AbstractBuild.java:604)
at jenkins.scm.SCMCheckoutStrategy.checkout(SCMCheckoutStrategy.java:86)
at hudson.model.AbstractBuild$AbstractBuildExecution.run(AbstractBuild.java:529)
at hudson.model.Run.execute(Run.java:1728)
at hudson.model.FreeStyleBuild.run(FreeStyleBuild.java:43)
at hudson.model.ResourceController.execute(ResourceController.java:98)
at hudson.model.Executor.run(Executor.java:404)
Caused by: hudson.plugins.git.GitException: Command "git.exe fetch --tags --progress https://githubenterprise.grangeinsurance.com/hmb/sail-server.git +refs/heads/*:refs/remotes/origin/*" returned status code -1:
stdout:
stderr:
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.launchCommandIn(CliGitAPIImpl.java:1784)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.launchCommandWithCredentials(CliGitAPIImpl.java:1513)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl.access$300(CliGitAPIImpl.java:64)
at org.jenkinsci.plugins.gitclient.CliGitAPIImpl$1.execute(CliGitAPIImpl.java:315)
at hudson.plugins.git.GitSCM.fetchFrom(GitSCM.java:801)
... 11 more
ERROR: null
Finished: FAILURE
If I try to pull the contents of the repository from terminal or command prompt or git shell, it seems to work without any issues.
I am clueless to what is going on here. Any help or advice would be greatly helpful.
Thanks

Answer 1

This issue happens because of jenkins using "git" in stead of "jgit". This change will bring the universe back to sanity. Here's how we do it
Manage Jenkins-> Global configuration tool
Proceed to "git" section and Tap on "Add Git" drop down button, select JGit
Save your changes
Manage Jenkins -> Browse into your project/item -> Configure
Go into the repository configuration section
Git executable - change from default to jgit
Save your changes and proceed to build
This time, build should succeed. Happy building.