I'm using MS Bot Framework with Directline for webchat and our client has raised an issue about Data Protection i.e. the user is sending personal data via a Microsoft api.
I don't really know how to reply to this since (a) Pretty much every bot uses a cloud service if you want any sort of assistance and (b) I assume that Directline does nothing with the data and it is purely a conduit, but I don't know that for a fact.
Was going to post on bot builder github issues, but they say it's just for bugs and suggested that I come here. I am looking for some clarification (or a contact at MS) about the privacy and data protection of the conversations if you are using Microsoft's bot framework with any one of their connection services - particularly Directline.
Thanks,
Jarrod
Our official handling terms are listed under the Bot Framework Terms of Service and Privacy statement found on the Bot Framework portal. Are there specific questions your customer has?
-jim
Related
Can anyone offer guidance on how to call an external API from within MS Teams chat/posts initiated by an #mention or #hastag? The service I want to build would use the mention/hastag to call an API and return various types of meta data that would then be added to the chat, post, etc. Wondering if Flow or Yo Teams is the best way to go.
The best approach for this would be to create a bot, which gets a name that can be '#' mentioned (e.g. if you bot is called MyBot, you could mention #MyBot in a Teams channel, and it will get notified). Once it receives the notification, the bot can do anything you need it to do.
If you have development skills available (yourself or someone on your team), have a look at the Teams Bot development documentation to get started. If not, Power Virtual Agents could suit your needs (it's like a "drag and drop" bot creator.
I have a requirement that my bot should receive a notification from an external system and then it needs to send notification to Teams' logged in user's activity feed.
I followed https://github.com/microsoft/BotBuilder-Samples/tree/master/samples/csharp_dotnetcore/16.proactive-messages, it works on emulator. I deployed above app on on-premise IIS server (with https support) and then registered on https://dev.botframework.com/ by providing botid generated through MSTeams App builder. Now, when I sideloaded this bot in MS Teams, it does not send proactive message.
I am new to Bot framework hence steps by steps instructions and sample code will be much appreciated.
You haven't given a lot of detail in your question about your actual setup, or the code you're using, so it's hard to really answer, but I have posted a few time recently about pro-active messaging. Here's one with a bunch of detail, in C#, so hopefully it can help: Programmatically sending a message to a bot in Microsoft Teams - just see my answer in that page. If that doesn't help, please try describe your current scenario better, and what you've tried.
I'm looking for a solution where my bot can understand users request(may be with LUIS this can be achieved) and verifies/validates the user/requirement with master data. If all good, then connect to my native database(Siebel CRM via API) to perform the defined action and log a reference ticket(via API) and finally send an email to user using outlook. Is this achievable using azure service?
Yes, the Bot Framework can do all of those things:
my bot can understand users request
LUIS is perfect for this.
verifies/validates the user/requirement with master data
All of this can be done within Waterfall dialogs or Prompts. You can either store the master data in the bot code, or query it from an external source and have the bot validate against it.
Here's a good sample for prompts and validation.
connect to my native database(Siebel CRM via API) to perform the defined action and log a reference ticket(via API)
The bot runs on C#/Node, so anything (including calling your APIs) that you can do in C#/Node, you can do in your bot.
send an email to user using outlook
Bot Framework has a specific Email Channel for this or you can use the Graph API.
Recommended Resources
Docs and QuickStarts
Samples Repo
Reference Docs: C# / TypeScript
LUIS Docs
In Skype for Business Bot , User is pre-authenticated, need to get Microsoft graph access token , in order to perform Microsoft Graph operations (such as adding events to calendar) in programmatic way..
Please suggest how Microsoft Graph Apis can be integrated with Azure Bot for Skype for business channel.
We want Skype for Business bot to book the meeting just like described here
But instead of Teams need to use Skype for Business. but basically this code line will ask user to explicitly in this code sample
"await context.Forward(new AzureAuthDialog("
There is another sample that need Adminconsent to update the calendar of specific user
Swati
You cannot reuse anything from the pre-authentication. Like any other channel, you have to go through a specific authentication phase.
You have a great sample on the official repository to do this, here: https://github.com/Microsoft/BotBuilder-Samples/tree/master/samples/csharp_dotnetcore/24.bot-authentication-msgraph
I'm building a chatbot that will need to be launched on Kik, Facebook, and Slack. I'm unsure of where to start in terms of using a bot framework or whether I should create something custom myself.
I don't believe I will need any NLP. The user is going to be pushed down a very structured path, that will use buttons to guide the users to the next prompts and will also share with the user links and media.
Microsoft Bot Framework seems like the main framework I should look at, but its unclear to me how useful it will be if I end up wanting to deliver responses that are custom to each messaging platform. Meaning, on Facebook I may want to take advantage of a custom feature that they have like buttons or templates and on Kik I will want to take advantage of suggested keyboards.
Any suggestions or guidance is appreciated.
BotFramework will do the translation for you. Write to the BotFramework schema and it will using buttons for Facebook and keyboards for Kik.