Cannot edit SiteMap in Dynamics CRM 365 - dynamics-crm

The user account I am using for a Dynamics CRM application contains roles for "System Admin" and "System Customizer". But when I try to edit the SiteMap via Settings->Customizations->Customize the System->Client Extensions and selecting SiteMap, I don't see the edit option. Even "My Apps" under Application is not displaying. Please help me point out what Role/Permission is missing.
I am beginner, so any help in this will be very useful.
The version I am using is
Microsoft Dynamics® CRM Online 2016 Update
(8.1.0.581) (DB 8.1.0.578)
Thanks

In-built sitemap editor is avaiable since version 8.2, so you will have to upgrade your organization first, to have this option. For now you still have to use some external tools like SiteMap Editor from XrmToolbox or simply edit XML manually.
To edit XML manually simply go to customizaitons -> solutions. Create a new solution and under "Client extensions" add "SiteMap". Now export the solution, unzip it and inside "customizations.xml" you will have your sitemap which you can edit. But be careful - editing XML by hand may lead to crashing whole CRM. I would not recommend that on Online - if anything goes wrong, you will not be able to open you CRM and the only way of restoring it would be through Microsoft Support. Simply use the SiteMapEditor from XrmToolbox, it's much better approach.

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you can use the XRMTOOLBOX whit this link https://xrmtoolbox.codeplex.com/
Whit this tool you can edit the sitemap of the CRM and is very friendly to use.
1- connect to your organization
2- on SiteMap Editor.
3- Click on Load Site Map and after that just select the area and you can customize your site map.
Cheers,
Jorge

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For easier editing of sitemap you will have to use some tool like XrmToolbox.
You can edit SiteMap in CRM either manually or using some tool.
On the url below microsoft has mentioned:
Using a sitemap editor can facilitate editing the sitemap.
A popular one is included in the Toolbox for Dynamics CRM 2011/2013 released by Microsoft CRM MVP Tanguy Touzard.
https://msdn.microsoft.com/en-us/library/gg309424.aspx#BKMK_SiteMapEditors
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http://mscrmtools.blogspot.com/2011/06/new-tool-sitemap-editor-for-microsoft.html
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Connect to an organisation if not already done:
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FYI i am new to CRM so must this question is very very basic.
This looks like a Security Role issue. Please check the Security Role(s) for the user in question.

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