I'm looking at the Field Service module of Dynamics 365. I'm trying to block out an employee's time on the schedule board by creating a time off request.
I can create the time off request, but as soon as the object is saved, the system automatically deactivates it.
The system will reported success when Approving a time off request but I can't see any changes in the data nor any records created in the audit summary. If I try to Active a time off request, the process fails due to a Business Process Error:
Microsoft.Xrm.Sdk.InvalidPluginExecutionException: Time off request records can't be reactivated.
To the best of my knowledge, there aren't any process changes to time off requests (but I'm unsure how to confirm this). From everything that I've read, this should be a fairly straight forward process so I'm not sure where to look next.
This page from the documentation is a good example of what I'm trying to do. It's failing on step 3 of "Approve a time-off request".
I've tried creating time off requests:
in the past
for tomorrow and more than 2 weeks future
of duration lengths from 2 hours through 2 weeks
for various user accounts
The time off requests are not conflicting with booked resources.
Any advice on what I could look into to determine if someone modified any processes / workflows associated with time off requests? Or is there something that I'm not doing that I should be?
I've learned that Microsoft's documentation is not complete and there was a bug.
Additional info on how Time Off Requests are used
There are two views of Time Off Requests (TOR) available to managers: Active and Inactive.
Active TORs: Lists TORs that a manager needs to approve
Inactive TORs: Lists TORs that have already been approved (i.e., the request itself has been dealt with)
Bookable Resources have a Time Off Approval Required property. When true, TORs created for the user are Active; when false, TORs created for the users are automatically moved to Inactive.
All Inactive TORs should appear as grayed-out boxes on the Schedule Board. If you attempt to Activate an Inactive TOR, the following error will correctly be reported:
Microsoft.Xrm.Sdk.InvalidPluginExecutionException: Time off request
records can't be reactivated.
Field Service Bug
Additionally, we experienced a bug that prevented Inactive TORs from being grayed out on the Schedule Board. I'm not sure if this was a process error or a client-side style issue.
We observed the bug in Field Service 6.1.0.1462. Upgrading to 6.2.1.38 resolved the issue and allowed Inactive TORs to show up on the Schedule Board.
Related
I have a flow that processes calendar updates as part of an Out of Office tracker, saving the items to a SharePoint list. The flows generally work well, until a time comes when someone updates recurring items, and the flow gets hammered with all the updates for that calendar event. With one update, it usually works ok, but if I get two or more, the flows stay in a running state and never finish. Will they ever complete? Is this a throttling issue?
I am experiencing a very frustrating issue with SagePay Direct when a card payment initiates a 3DSecure challenge.
Customers are reporting either a hanging iFrame, or payment declined response. Whats worse is that in some instances, Sage takes the payment but the user is unaware of this and tries to buy again
Looking at my logs my code is working as expected and is loading the iFrame with the returned ACSURL as the src.
After searching the web, it appears it is a known issue with a timeout occurring on the secure merchant issuer that i hand off to.
The trouble i have is that i have no control of the response(or lack of) from the issuer as its in an iFrame.
Sage have not been very helpful with this problem only going as far as to say "we have heard of customers who experience this issue"
Does anyone have any experience of this problem and know how to resolve it? I guess the bottom line is to turn off the 3DSecure checks but this seems counter productive to the new EU ruling coming into force at some point.
Worth pointing out that this is only affecting a small percentage of my customer base and a lot of transactions are processing successfully (even with the password challenge) but the customers who experience problems are rightly shouting loudly.
anyone any ideas?
Thanks
We process up to 1000-2000 transactions daily via SagePay, using the Direct protocol. They are very cheap but their service is in all honesty fairly terrible. We have a single digit quantity of transactions every day that fail in this way. We've also got another provider and don't experience the same issues.
We have a routine job that asks the SagePay Reporting API about transactions that failed, to see what the current status is (did SagePay get the transaction? was it successfully authorised? etc). This API is utterly, utterly terrible and was a nightmare to integrate with, but it's useful as at least we can refund customers without having to log into the SagePay dashboard.
One thing that we discovered (that isn't documented anywhere on the SagePay site as far as I can tell) is that you're limited to one transaction at a time, or around 20-30 transactions per minute by default. If you go over this (a temporary peak or whatever) your transactions queue up and are delayed. If it gets really busy it completely falls over, and takes a while to recover. We had to switch SagePay off entirely for a few hours due to this (we've got backups in place).
Anyway, so it turns out our transactions were all being processed on one TID (short for Terminal ID). This is akin to a physical card terminal in a shop which can only process one transaction at a time. We asked SagePay support for more and we now have 10-15.
I hope this helps you. I'd recommend implementing a fallback payment supplier in case SagePay fails. A year or two ago they had a 3 day(!!!!) outage which was fairly devastating for us. We now take this seriously!
We've recently had an increase in what I believe may be the same thing. Basically the customer would be sent off to the 3ds page, then returned to the callback page, but for reasons I can't explain the PHP session wouldn't reestablish. The POST response to the callback page was enough to identify the order and complete it (as we'd taken payment), but the customer would then subsequently be prompted to log in again - they'd then see their basket as still having products in and place a second order (that would go through successfully).
After many hours debugging and making changes I managed to replicate this on a development server whilst using mobile emulation...
Long story short, what I have done is to add:
session_regenerate_id();
When I perform the initial vsp register CURL (this is the CURL where you get given the ACSURL). So far, this seems to be enough to ensure that the session gets reestablished when the customer returns to the callback page.
I'm implementing some basic usage statistics for the first time in an Android/iOS app using Firebase Analytics, but the docs seem a little ambiguous to me on how exactly session durations are calculated and how sessions are timed out, and the 24-hour cycle for seeing results does not help in understanding by trial-and-error.
I'm only interested in a very simple statistic for now - the time users spend in the app. What exactly happens when the app is "minimised"/"in the background" - does that count as active usage or the same as the app being closed - is not so important right now, but if you have something to add in this regard in the context of the question, please do.
From what I understand such an easy statistic should probably be available out-of-the-box with Firebase Analytics, so I'm currently not using any custom events or anything fancier than simply linking Firebase Analytics into the projects, adding the configuration files, and calling FirebaseAnalytics.getInstance(this); on Android and [FIRApp configure]; on iOS.
I'm seeing first_open, session_start and app_remove events show up in the console as expected, some aggregate session data in the dashboard, etc, and I also know there is a configurable session timeout available.
But what is unclear to me is, when exactly does a user session expire - does Firebase automatically keep it open as long as the app is open, or do I need to make sure to post some artificial "keep-alive" events to prevent user sessions from expiring while a user is still actually using the app.
Assuming the following:
I send no explicit custom events using Firebase, as this is not
explicitly required by the app.
I only touch Firebase once during a single run of the app - initialising it on startup.
The user stays in the app for a long time (let's say 2 hours - much longer than the default 30 minute session timeout), without interacting with it - e.g. reading something, watching a video, etc, none of this generates any events that Firebase can see, but the app prevents the screen from locking, the app remains in foreground.
Will that count as a single 2 hour session for the user? Will it only count as a 30 minute session since the session expires after 30 minutes and no events are generated to keep it alive? Will something else happen?
Bonus question: what happens if the user exits the app for a time shorter/longer than the session timeout?
Bonus bonus question: does something change if instead of exiting from the app, it is simply put into background?
Thanks!
Quick answer: The scenario you describe will result in a single 2-hour session.
Sessions are based on the time that an app's activity is the current activity. There is no need to send events; the period from the time an activity resumes to the time it is suspended is counted as engagement time. At the end of an hour of continuous engagement an engagement event will be logged but this does not end the session. A session expires when there is a continuous period (30 minutes by default) that none of the app's activities is the current activity.
If the user exits the app for a shorter period than the session timeout and then restarts it, the session continues. If the user exits the app for longer than the session timeout, then the session ends. No change between exiting the app and putting it in the background. If it's not the thing the user is looking at, it doesn't count as engagement for the app to be running.
Use a StackOverflow Q&A thread as an example - when you vote up, vote down, or favorite a question, you can see the UI quickly respond to that action with changes in the # of up-votes on the side.
How can we achieve that effect? If send every of such action to back-end for processing and use the returned response to update UI, you will see a slow update and feel the glitches. But if put some of the logic on the front-end, you will also need to take care of the fraud/abuse etc before reflecting the action on UI, i.e - before changing the # of up-votes, don't you need to make sure that's a valid click by an valid user first?
You make sure that a valid user is using the app before a user clicks on anything. This is done through authentication, and it must include various protection mechanisms against malicious users.
When a user clicks, a call is made to a server. In a properly architected app this call is lightweight, and the server responds very quickly. I don't know why you believe that "you will see a slow update and feel the glitches". Adding an upvote to the database should take a few hundred milliseconds at most (including the roundtrip from the client), especially if the commit is asynchronous or a memcache is used.
If a database update results in a need to do some complex operations, typically these operations are not done right away. For example, a cron job may run periodically to compute new rankings, etc., precisely because you do not want every user to wait. Alternatively, a task is created and put in a task queue to be executed when resources are available - again to make sure that a user does not wait.
In some apps a UI is updated immediately after the call to the server is made, before any response from a server arrives. You can do it when the consequences of a failed call are negligible. For example, if an upvote fails to be saved in the database, it's not a disaster, especially if it happens once in a million tries. Again, in a properly architected app calls fail extremely rarely.
This is a decision that an app developer needs to make. I would not update a UI before a server response if such an update may lead a user to believe that some other action is now possible. For example, if a user uploads a new photo, I would not show icons to edit or share this photo until I know that the photo is safely saved.
I want to increase the 'session timeout', which currently is set to 20 minutes. How can I increase or decrease it by one hour, or in other terms, 60 minutes?
There are a few ways to accomplish what you need, as we ran into the same issue when doing our NetSuite integration.
You can make a dummy search event every couple of min. We searched for a bogus transaction that we knew would never be created, and limited to a date in the distant past and only that date. That way the search would return very quickly with zero results.
Implement SingleSignOn. This is the preferred method. Once you initiate the single sign on, if the session has timed out on you previously you can quickly make a new session using tokens and do not need to ask the user for their username/password again.
We had a service that needed consumed at two different points in the application that did not know about each other. So the way we got around this but still using one service was saving the cookies from the service in a shared location. Then when the service is needed by one of the application they would recreate the service from the cookies. If the service had timed out we would recreate the service and update the cookies. This method became outdated once we implimented SingleSignOn, as then we could just create the service from the tokens as needed, and the tokens were stored in a shared location.
Hope this helped.
There is no standard way that I know of in NetSuite, you could though use a browser plugin to refresh the page or click the home button every 19 mins. Would work if for example the person is AFK.
There is no way to change the web service request timeout period (for sync operations it lasts approx 15 min, then the operation gets terminated on the server side). The general practice for long running operations that takes more than 15 mins is to use async requests.