When I tried to manually uninstall VMWare Workstation 14... It gives me this error...Windows installer Service Could Not Be Accessed .... I'm using corporate machine, could this possibly mean I have to contact my sys admins and have them remove it? Has anyone had this problem before and solved it?
I wasn't going to post this - I think I misunderstood your scenario - but here goes, maybe see if some ideas pop up:
A few questions:
Does this happen with other packages on the box as well?
Do you see the same problem with the VMWare package on other boxes?
Do co-workers - with similar login credentials and rights - see the same problem(s)?
Did you ask you system administrator what policies apply for the install / repair of MSI packages? Maybe group policy blocks them? Is this a package you downloaded yourself, or is it "blessed" by a sys-admin?
Do you know if this is a 32-bit or 64-bit package? Do you have a tool to open the MSI? If you got Orca - open the MSI and go to View => Summary Information... - what does the Platform field say?
When things like this happens, you should generally first hit the vendor site looking for user forums, knowledge bases, support contact information etc... Unless you have a service agreement, in which case you should obviously just call them and enjoy some nice waiting music.
A quick search:
https://kb.vmware.com/s/article/2004136
https://kb.vmware.com/s/article/1031032 (for installations inside virtuals)
https://kb.vmware.com/s/article/1004802 (for installations inside virtuals)
Maybe try msiexec /regserver first - it seems to be the most harmless option. My guess is that this is a policy thing which locks the whole Windows Installer service from running. What security software do you have installed on the box?
Related
A few customers have an MSI installed on their system (servers and desktop's, winxp, win7, server2k8r2, server2012r2).
The MSI is created by a default VS2010 "Visual Studio Installer Setup Project".
There are 2 reg keys created with the installation.
HKLM\Software\Microsoft\Silverlight\AllowElevatedTrustAppsInBrowser = 1
HKLM\Software\Wow6432Node\Microsoft\Silverlight\AllowElevatedTrustAppsInBrowser = 1
When uninstalling, on some system's, the whole Software\*\Microsoft node gets deleted.
Anyone got an idea how I can solve this, without crashing the systems.
(This already happened a few times, but there are still a lot of installations.)
The zip contains an exe that install's requirements + certificates + MSI.
The MSI itself is in the IG folder.
There is also an install.log & uninstall.log (from windows 7 virtual box)
https://www.dropbox.com/sh/ku3vqoajfxbnluq/AACQ6evVw4pzRJ6WTzqCHR8Ba?dl=0
This reminds me of a similar incident ( using InstallShield instead of VS but both create MSIs )
InstallShield 2008 HOTFIX: COM Extraction Causes System Corruption during Uninstall
Your question isn't directly answerable given the information. I would need to evaluate the .MSI looking for custom actions, registry table entries and any self registering DLLs. An uninstall log file would help also. You might have to boot from recovery media to get to it but it should be there if you log the uninstall.
You should treat this as an emergency before many more clients are impacted. Investigate root cause and issue a patch so that customers can safely uninstall.
The only thing I can see obviously wrong is that you think you are changing the Silverlight registry entries in the native 64 bit registry and the 32 bit Wow registry. Your install is x86 and you can't do that. If you're going to alter that key in the 32 bit world you just use the normal registry path and an x86 install maps it to WoW6432. So you have got two different components uninstalling the same thing, one of them incorrectly addressing the WoW6432 location directly. I don't know if this could screw things up but it's plainly wrong. You need an x64 setup for x64 systems, and as a matter of customer security I would not change those policy settings without making it clear to the customer.
The only other odd thing is that you seem to be installing the uninstall.bat file twice. What's in it? If it uninstalls the app, what's wronmg with using Control Panel? And hopefully that's not got anything that might be responsibe, if users are running that to do the uninstall.
I'm trying to use this Visual Studio extension for 2013, which recreates the built-in installer functionality from Visual Studio 2008/2010: http://blogs.msdn.com/b/visualstudio/archive/2014/04/17/visual-studio-installer-projects-extension.aspx?CommentPosted=true&PageIndex=2#comments
It works, allowing me to edit the project as before. It has the install and uninstall commands when right-clicking the install project, too. It installs fine.
When I try to uninstall, though, I get the following error and then the uninstall rolls back:
Could not open key: HKEY_LOCAL_MACHINE32\SOFTWARE\Wow6432Node\Microsoft\
EAPSIMMethods\18\FastReauthContext. Verify that you have sufficient
access to that key, or contact your support personnel.
I am not doing anything with that registry key, and there don't seem to be any relevant results on google-- at least not in the normal top 5 pages. Does anyone know what causes this or how I can fix it?
While I am not able to uninstall, I am able to increment the version of the package and allow it to remove the previous install and install the new version (all at once) successfully.
I am using Windows 8.1 Pro 64 bit, the projects are compiled for <AnyCPU>, and the installer is configured for x86.
EDIT I am running Visual Studio as Admin. When uninstalling from the Control Panel, I am also clicking the 'allow' button in the UAC dialog window that pops up.
I know how to give myself access to a registry key (permissions). I want to know why this key is trying to be removed. I support this app on several machines and I don't want to have worry about remembering an uninstall hack in the future.
EDIT This only seems to be an issue for a 32x installer on a 64x OS or a Windows 8 issue. I was able to use the same 32x installer to successfully uninstall the app on a 32x Windows 7 machine.
This must be an environmental problem, that key doesn't have anything to do with installers. EAP-SIM is an authentication protocol for wireless networks. The FastReauthContext key almost surely was meant to avoid having to provide a username+password each time your machine reconnects to the network. Which makes the registry key content very sensitive of course, it can only be read by a service that runs with the System account.
So, something goofy going on with your networking setup. Verify that you can successfully reconnect to such a network. If you used a VPN before then make sure it is active again. Something like this. Update your question with anything that might be relevant to networking when you first installed the app.
I have had similar problem and what I found out this is caused by MSI attempting to delete whole "Software\Microsoft" section in the registry. Lucky you that it encounters this error and rolls everything back.
So the solution is the following:
Since you have installed your program whenever you try to uninstall it the system will run msi from cache that is usually located C:\Windows\Installer.
Find your package in the cache. Here is an article that may help you http://csi-windows.com/blog/all/27-csi-news-general/334-identifying-cached-msi-packages-in-cwindowsinstaller-without-opening-them
Open the package in Orca. You must do this as administrator.
Go to Registry table and find record with "Software\Microsoft" as a key. Most likely the Name column will contain either "-" or "*" value. This means that during uninstall MSI will try to delete whole "Software\Microsoft".
Either change the Name value to empty or "+" or try to change key to something like "Microsoft". The second option will cause that installer will not find the key to delete during uninstall, but it will skip this error and let you uninstall your program.
You installed an untested installer on your dev machine? Speaking from experience, don't do that! Snapshotted VM's are cheap and will save you from this sort of pain.
Visual Studio Deployment Projects (or VSI as it's now called ) is known for creating very poor quality installs. The combination of those two put you where you are today.
I would need to look at the full uninstall log and your MSI using ORCA to understand exactly what is going on. MSI Zap and a manual cleanup of resources is probably required at this point.
I have a freeware software, which i want to install on a network share. The reason is, if the software is installed on a network share, all users which has access to this network share folder should be able to use the program.
Now, I run the setup.exe on my machine and choose on the step "destination installation" my network share \sharename\TestFolder.
The software was installaing on this sharefolder and after the installation it was possible to run the program on my computer without any errors and use it..
After that I try to start the program on other client but there is always an error message, that it starts with a false operator.
Now my question is, is there a software, which can observe on which files the program want to access when I make double click on the (program.EXE).
Thank you, I hope you can help me.
Yes, there are several tools that can monitor or observe system changes performed by a setup.exe.
Many of these tools are quite old and may not operate correctly in new versions of Windows. The most recent one I found that looks acceptable was EMCO MSI Package Builder. I never tested the monitor feature, but it is at least an updated capture product.
In my experience these monitor tools capture way too much low-level system stuff, and you will need to spend quite a bit of time to sort out what is really needed for the software to operate. If you have experience with software development you may get just as much information from using a System Internals tool such as RegMon, FileMon or ProcMon. See Microsoft site: http://technet.microsoft.com/en-us/sysinternals/bb842062.aspx . These tools are exceptionally useful and known for their small size and great feature set. You can run a ProcMon on the launch of the application executable.
It is also possible that the setup.exe is a wrapper for an MSI file. These files can be viewed with free tools such as Orca and EMCO MSI Package Builder and you can basically see what registration settings are needed for the application to operate. Try opening a command prompt and write setup.exe /a and see if it offers to create an "administrative installation point" - or similar.
If I were to guess I'd say that the software needs to have COM servers registered locally, registry keys added to each local computer and possibly you need to install a couple of runtimes on each system - for example Microsoft C runtime of a particular version. This is just a wild guess. What is the name of the software? If it is a .NET application you may need assemblies installed to the Global Assembly Cache GAC.
I have a service installation that in order to get it to work on Win2k, I had to include instsrv.exe in the installer, since Win2k doesn't include sc.exe (which I use for XP and up) and instsrv.exe is not always installed...so I cannot count on it being there. (instsrv and sc are both used to create/install the service on the system).
I have not been able to find the license terms or distribution rights for instsrv however. Is there going to be a legal issue with me including this Microsoft exe in my own installer and therefore distributing it to the customers of the product? If you can point me to an actual license document for this exe it would be greatly appreciated.
The instsrv.exe program appears to come from the Windows 2003 Resource Kit, which you can download freely from Microsoft. The referenced page indicates that when you install it, you'll encounter the EULA (End User License Agreement), which would be where you'd read about the license terms regarding things like redistribution.
You should read that agreement yourself. The way I read it, you can't bundle the Kit with your installer, though you could certainly arrange to have it downloaded automatically and have its own installer invoked by yours, with your end user having to click to accept the Microsoft EULA at that time.
What about using a different approach? I believe for a simple service installation there are probably only a few registry keys or something to tweak. Maybe a simple script (Python or such?) could do the job as well.
I'm no legal expert, but is the issue the use of instsrv.exe or that it's lying on the PC until you uninstall your product?
Would it be redistribution if you craft your installer in such a way that you merely package instsrv.exe, unpackage during the install process, run it via a custom action, then let the installer cleanup process delete it from the temporary location?
As a big sidestep, you could change installers to WiX v3. They have standard custom actions to install services. You get the added Msi easily active directory integrated bonus. You could go with something else entirely but I assume this is a very last resort.
In the end, services are nothing more than registry entries in a specific format so you are not entirely limited to using those programs. You just get the bonus of blaming Microsoft if either instsrv or sc happen to blow up the registry.
I just noticed that Chromium was installed in AppData in both Vista and XP. If Google does that and if other applications does this, than is that becuase there is some form of protection? Should we write installers that does the same thing as Google?
Windows still lacks a convention for per-user installation.
When an installer asks whether to install for the current user or all users, it really only refers to shortcut placement (Start Menu; Desktop). The actual application files still go in the system-wide %PROGRAMFILES%.
Microsoft's own ClickOnce works around this by creating a completely non-standard %USERPROFILE%\Local Settings\Apps (%USERPROFILE%\AppData\Roaming on Vista / Server 2008) directory, with both program files and configuration data in there.
(I'm at a loss why Microsoft couldn't add a per-user Program Files directory in Vista. For example, in OS X, you can create a ~/Applications, and the Finder will give it an appropriate icon. Apps like CrossOver and Adobe AIR automatically use that, defaulting to per-user apps. Thus, no permissions issues.)
What you probably should do: if the user is not an admin, install in the user directory; if they do, give them both options.
One advantage nobody mentioned are silent auto-updates. Chrome has an updater process that runs all the time and immediately updates your chrome installation.
I think their use-case is non-standard. They need a way to fix vulnerability issues (since it's a browser) as soon as possible. Waiting for admins approving every single update company-wide, is simply not good enough.
As far as I can tell, the only reason why Chrome installs into the Application Data folder is so that non-admin users can install it.
The Chrome installer currently does not allow the user to pick where the application is to be installed. Don't do that – instead, give the user a choice between a per-user (somewhere like App Data) and computer-wide (Program Files) installation.
Windows 7 and Windows Installer 5.0 provide real per-user installation capabilities now.
http://msdn.microsoft.com/en-us/library/dd408068%28VS.85%29.aspx
You can sort of fudge it in Vista and XP by using ~/AppData/Local or the equivalent like Chrome does. Microsoft themselves use this for the ClickOnce installers.
So at least on Windows 7 and beyond the solution is simple.
Frankly, I have yet to see the first installer that really allows both per-user and per-machine installations. Many installers offer this option in their GUI, but the setting only affects where the shortcuts etc. go -- the binaries always fo to %ProgramFiles%.
In fact, it is pretty hard to create Windows Installer packages that allow both kinds of installs, to say the least. With the advent of UAC, I'd say its is impossible: Per user installations must not require elevation, per machine installations have to. But whether an MSI package requires elevation is controlled via a bit in the summary information stream -- there is no way to have user input have impact on that.
Whether per-user or per-machine is the better choice greatly deoends on the application. For small packages, however, I tend to prefer per-user installations. Besides being slightly more user-friendly by not requiring an UAC prompt or runas, they also signalize the user that the setup will not do much harm to the computer (assuming he is a non-admin).
The Chrome installer really ought to allow global installation (with elevation) in addition to per-user. I don't want to have to maintain an installation for every user; I want to be able to centrally manage upgrades and so on. Chrome doesn't allow that.
That said, the option to install per-user is quite nice, as it means no permissions issues.
Just so you people know, Google has created an MSI installer for global system installation and management. It's located here:
https://www.google.com/intl/en/chrome/business/browser/
I do not see anything in %PROGRAMFILES% on Win7. Looks like Chrome must be installed for each user on the machine.
Perhaps the true reason of doing this is faking number of Chrome installations by few times ! Thus making it first browser in the world !