I am using a customised Microsoft Bot Framework WebChat Client. My bot has the capability to hand to a live chat service with an Agent, when it is unable to provide a solution to the user.
I have the requirement to allow the agents to have a "sneak peek" at what is currently being typed into the Webchat Client.
I have enabled the sendTyping feature in chat.html (i.e. sendTyping: true):
BotChat.App({
bot: bot,
botConnection: botConnection,
locale: 'agent',
resize: 'window',
sendTyping: true, // defaults to false. set to true to send 'typing' activities to bot (and other users) when user is typing
user: user
}, document.getElementById('BotChatGoesHere')
);
When inspecting the outbound typing message, the typing event is sent (debounced about every three seconds or so), however it contains no text. I suspect this is not a feature, however I would kindly ask the community if anyone has done this previously and if so how to implement?
Thanks in advance.
This isn't supported indeed, the 'SendTyping' event doesn't contain any metadata about the state of the inputfield.
You could leverage the backchannel to send custom events. In your custom WebChat implementation, you can send a custom event on every keystroke or every x seconds. However, if you link to another agent service, maybe it can be smarter to call their / a custom API directly.
Make sure you have the consent of the user, since I don't think you can just send all keystrokes without consent.
Related
Is there a possibility to send a user message to specified user(s) in MS Teams?
Elaboration:
My current flow triggers a message to a user, but it is always sent via FlowBot and appears in the Power Automate chat of MS Teams.
Flow: (Outlook; Trigger) "When a new email arrives (V3)" → (MS Teams) "Post message in chat or channel" → (Outlook) "Mark as read or unread" (v3)
Can individual users be set as recipients of direct messages with the message sent in the already existing chat with the user?
If yes, is it possible without a value chain?
Thanks!
As I see it, there are kind of a few different questions in your post, so I'll try deal with each of them:
In order to send a message directly to a user, the user has to come "from" someone/something, and in Teams that basically means a Bot. The easiest way, therefore, to do this is to use the out-of-box FlowBot. If that's fine for you, you're good to go. If you want it to come from another Bot (i.e. one you own) then you need to create a Bot somehow. Two main options are:
Code it from scratch using Microsoft Bot Framework - code in a regular language (C#, Python, etc.) or using Bot Framework Composer
Use Power Virtual Agents - ala "Power" family, it's kind of a "Drag and Drop" bot capability. You don't need to actually have the bot DO anything though, if you don't want it to handle user responses (you can do most of that visually in your Power Automate flow. For this option, you'll be able to select the bot from within Power Automate designer as the "send from" bot
You can choose to have the bot send a message directly to the user (i.e. in a 1-1 chat, like what you're seeing with FlowBot) or you can choose to have it send to a particular Channel inside Teams - either is fine. Be aware that Channels have threaded conversations, if you want to use them, but 1-1 chats do not.
You can try these Power Automate steps to create the 1:1 chat between you and the user, then send a message to it.
My organization recently implemented Microsoft Teams and is experiencing issues with users tagging #General unnecessarily, posting in the wrong channel, and posting inappropriate content (not necessarily NSFW but off-topic).
Slack has third-party tools that allow you to set rules for a channel and, if a rule is triggered, the message is automatically deleted. For example, if a user inadvertently tapped their yubikey and sent it to the entire organization, there is a bot that will recognize the key and immediately delete the message. It's effectively the same concept as the AutoMod functionality in Reddit.
I've been looking all over the place but can't seem to find any articles about this type of feature. Does Microsoft Teams allow for any functionality like this?
Currently Teams have functionalities such as sending notification from external app to Teams channel via incoming webhook. And also using proactive message notifications.
https://learn.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/add-incoming-webhook
https://learn.microsoft.com/en-us/microsoftteams/platform/bots/how-to/conversations/send-proactive-messages?tabs=dotnet#get-the-user-id-or-teamchannel-id
I'm trying to include block kit interactive components such as textboxes and buttons in a slack message that is sent via the API.
The buttons work perfectly when the message is sent by the bot and not impersonates a real user. But when posting as a user (I.E. Setting set_user as true when calling the chat.postMessage API endpoint), the buttons show up but do not work.
It seems that slack does not make an HTTP request to the "Interactivity request URL" specified in the Slack App's configuration.
Has anyone managed to get it to work?
Thanks
Do you mean to say the interactivity is not working when you use the as_user parameter on chat.postMessage? If that's the case then the issue is that this parameter, as_user is not supported for newer apps. In other words it's a legacy parameter that shouldn't be used. If you want your app to post as another user you will have to add the chat:write.customize scope. See the documentation about authorship.
I'm planning to write a slack app, and I need to render messages depending on who read them.
I'm thinking something like: the App should have some options, and user's clients should render the messages depending on the options chosen by the user.
Is there a way to post a persistent message (I mean not an ephemeral message) which is shown only to a user (or a set of users)?
Or
Is it possible to post a message shown differently depending on the user who read it?
I don't need to send private or sensitive data, so if the solution to my problem is a message containing all the content for all the users in the channel, it is perfectly fine. It's just matter of user experience.
I have two constraints:
The user experience for those who don't use the App should not be impacted
I need the messages from the App to be rendered in reply to messages sent by the users, so solutions like "open a new channel" or "send direct messages" are not suitable for my needs.
Thank you all (but the Slack team which, in case let us doing that, it makes that not clear in the documentation :D )
This is not possible unless you create your own client to show/display the messages.
Custom slack apps usually augment to the existing functionality. How do you expect to override the functionality of Native Slack 'Desktop, Mobile & Web' Client.
I am happy to discuss this further, if you have some approach in mind.
I am using an Azure Function to send a Proactive message to the client. How do i "reset" a conversation when a Proactive message is sent.
Within the bot, a user might be prompted for something (ex. time of day). A proactive message may get sent to them before they respond. In this scenario, I would like to reset/cancel the previous dialog and start fresh.
I am already able to reset the dialog using CancelAllDialogsAsync which works fine for user-driven messages.
I am sending my proactive message using ConnectorClient, which bypasses the framework, and sends directly to the client, thus never hitting my middleware to reset the dialog.
How can I get the proactive message sent to the framework (i can send the response from the bot no problem)
I would highly recommend you solve this by having your function send your bot a backchannel event under the context of the ConversationReference via the ConnectorClient. This way the bot maintains ownership for all the details about state and what should happen when this event occurs rather than that responsibility leaking to the function. The bot then watches for this custom event and responds to it however it sees fit.
If you need any more details let me know and I'll update my answer.