I've been given the requirement of having a UI action in ServiceNow that can schedule and create meetings within the Microsoft Teams Platform.
Has anyone been able to achieve this or have a good understanding of how much dev work would be involved?
I'm assuming it would be an API call from ServiceNow to Microsoft Teams but I'm not sure where to start.
Thanks.
Teams uses outlook and exchange calendars/meetings. So you should create a meeting for outlook, documented here:
https://learn.microsoft.com/en-us/previous-versions/office/office-365-api/api/version-2.0/calendar-rest-operations
Related
I need to integrate graph.microsoft API into my learning system. Is it possible to open teams scheduled meeting in teams with our domain name? please help me to integrate
It's not possible to open teams scheduled meeting in teams with your own domain name.
We are planning to develop a scheduling assistant bot. Could you please confirm if the below the scenario is possible?
O365 Tenant1user1#abc.com
O365 Tenant2user2#def.com
O365 Tenant3user3#ghi.com
user1#abc.com should be able to get the available calendar slots from user2#def.com & user3#ghi.com and block the calendar. The same thing should happen with other tenants also. Its basically a B2B collaboration.
If this scenario is not possible, what are the other possible solutions?
Thanks,
Madhan
I am developing a customer service chatbot, using Azure's Bot Framework in .NET, using the the Messenger channel. I wanted to know if anyone knows what the best way to handle the handoff to a human on Zendesk (which my platform already uses as its CRM platform). I'm not looking for when to do the handoff, but how to manage what happens next.
What I would love to be able to do would be that so when handoff is needed, a ticket on Zendesk would be created, sending for example a file (the transcript of the conversation so far). Then the agent would be able to solve the customer's problem in that ticket, having a conversation with him, having the bot sending messages back and forth between zendesk and messenger.
I don't know if this has been done before, or if it's at all possible. And I'm free to other solutions to the problem of handling this kind of handoff, without having to create a separate "chat" for the customer service agents to use, like it's explained on the azure documentation.
Thank you for your patience while I researched this. I found this resource that I believe will meet your needs. This functionality is built off of the Bot Framework utilizing .NET (it's also available for Nodejs). There are two available methods to connect a client to an agent.
The first (which should apply to you) aggregates different channels into one allowing an agent to pickup in the same channel where the bot handed off. The second opens a new channel when an agent joins the conversation.
Intermediator Bot
I was able to spin up a bot using this and confirmed the bot was listening for outside traffic.
Hope this helps.
Steve.
One thing that I'm about to try is this:
Bot conversation ends.
Bot service calls an Azure Function, passing the conversation content.
The Azure Function integrates with Trello API, creating an entry on a Kanban board.
So, instead of Trello as I want to do, you can make a call to the Zendesk API.
I'm writing a few articles about developing Azure bots. The next two actually are dealing with these very things. You can find out more here. sign up if you'd like to get notified over the next week or so when the new tutorials are online.
Hope that helps!
Tim
I have a desktop app to which I want to integrate Microsoft Teams.
Does Teams provides an API for the integration.I read few articles but they all explained how to create apps in Teams and use of Microsoft Graph API to get information about Teams/channel etc.
Could someone help me with this, if they had any solution.
few of my finding on the internet:
https://blog.thoughtstuff.co.uk/2017/04/microsoft-actively-working-on-a-teams-api/
https://developer.microsoft.com/en-us/graph/graph-explorer#
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/16972258-developer-api-to-read-create-teams-and-channels-in?page=2&per_page=20
There are two distinct ways of accomplishing this:
Using the Microsoft Graph API to create/read/write information. Currently the only thing we support is the ability to add a team to an existing Office 365 Group, the ability to create and read channels within a Team, and to post a message to a team/channel. We are adding more APIs, including the ability to read messages from a channel, but it's not available yet (and we don't have a public ETA). The ability to read and write channel messages from a channel should allow you do what you want.
Controls that you can embed in an application that read/write the data for you. That's a common developer request and we will deliver that eventually, but it's further out.
Looking for information on how to integrate VSTS to Office365: Outlook. Essentially looking for a method whereby a team member that does a great amount of fix-it tickets can drop them into the Azure DevOps Project from Outlook as many of those tickets get passed to her from users through email.
A right click >> add new task from Outlook to Azure DevOps would be ideal.
There is no built-in feature, but you can work miracles with Microsoft Flow, basically, the If This Then That from Microsoft. it comes with built-in tasks to trigger on Outlook/Office 365. Moving an email to a specific folder or tagging it with a specific tag would be enough for Flow to trigger a rule.
This template rule uses the "When an email is tagged" and this template rule creates a Bug work item based on a trigger. Combining these two should let you achieve what you're looking for.
If you want integration in the Outlook Windows client, then there are a couple of commercial options available: There are a couple of add-ins for Outlook. Team Companion, TeamLook and TFS Work Item from Outlook spring to mind.
An alternative option is to use an Azure Function which is triggered by Azure DevOps Service Hooks. Not sure if you can bind an Azure Function to an Office 365 mailbox. Flow could act as an intermediary here as well.
You might want to check this tool called TMO that will enable you to create and manage work items from Outlook. It also allows you to automatically create work items in Outlook using a rule based engine called Auto Pilot
I had the same issue and just downloaded the TMO tool, and it works great. It does what I expected, once I figured out how to find the URL to connect to my Azure Dev Ops (ADO) server. Note: ADO is the new name for TFS or VSTS.
There's also a PowerAutomate called Create an Azure DevOps work item when email arrives with 'Bug' in subject that does just what it says. If that doesn't work for you, try modifying this one or creating your own.
Linda