I can't for the life of me get a response from Google Play support. I have 2 apps that were removed because they have the same code base even though they are branded differently and this is on purpose and there is nothing we can do about it, it's how the two companies want it. Anyway, I'm trying to make my appeal and it's been almost a month and not a word from anyone at Google. I first responded to their emails where they notified me the apps were removed and provided links to make an appeal which I used but heard nothing back over a week. So I went to the Google Play Console help and made an appeal there, waited over a week and heard nothing back. Then I went to Google General help and told them the same story I'm telling you but still haven't heard anything. I've been watching my email and spam filters like a hawk and I've made sure I'm using the email on the Google Play account but still nothing. I also keep checking for messages or alerts within Google Play Console website.
What can I do to get help from Google?
I guess as Pierre said (give him the points), use chat support. Here is the response from chat if you are interested:
Phil 11:52 AM
You are now connected to Phil . Please type your message and hit 'Enter' to send.
Phil 11:52 AM
Hi there, thanks for contacting Google Play Developer Support!
There will be a short survey at the end of our chat so you can provide feedback on the service I'm providing.
Please give me a moment while I review your issue.
Me 11:52 AM
ok
Phil 11:53 AM
May I please have the package name of the app you're referring to? Package names generally look like "com.package.example"
Me 11:53 AM
<REDACTED> and <REDACTED>
Phil 11:54 AM
Thanks, Please give me a second as I check this! Be right back
Me 11:54 AM
...both were removed
Phil 11:55 AM
I apologize, policy support is beyond my scope of assistance
Phil 11:55 AM
I see that your case has been routed to the appropriate team and they will get back to you through email
Me 11:56 AM
Oh
Me 11:56 AM
Well they asked for 72 hours
Me 11:56 AM
it's been a couple weeks now
Me 11:56 AM
!!!!
Phil 11:56 AM
I apologize for the inconvenience
Phil 11:56 AM
The appropriate team will get back to you through email
Me 11:57 AM
Do you know what email address they'll respond to by any chance, that way I know which one to watch like a hawk?
Me 11:57 AM
it could be <REDACTED> or it could be <REDACTED>
Me 11:57 AM
I have no idea
Phil 11:58 AM
Please let me know which is a good email to reach you and I will add a note to reach you in that email
Me 11:58 AM
<REDACTED> is the best
Phil 11:58 AM
Great, I will add this email to the response
Phil 11:59 AM
Is there anything else I can help you with today?
Me 11:59 AM
Yes
Me 11:59 AM
Who can I contact to get some sort of time-table?
Me 11:59 AM
This is pretty important, lol
Phil 12:00 PM
I apologize, the appropriate team will have to get back to you through email
Me 12:00 PM
Any idea how long my company has to wait?
Phil 12:01 PM
Because my team and I are not involved in this, I cannot give you an estimated time . Let me know if you have questions using play console and I'm happy to help
Me 12:01 PM
Is there someone on that team I can contact to get a status?
Phil 12:02 PM
The appropriate team will get back to you through email and you can follow up with them
Me 12:02 PM
The bigger the company, the worse the support
Phil 12:02 PM
I apologize for the inconvenience
Me 12:03 PM
Thanks anyway, you are doing what you are told
Me 12:03 PM
Have a great day!
Related
I've completed the OAuth Developer Verification form today. However, I received no response or an e-mail with a tracking number. For the moment, there is no place to track the application. Anyone knows if they planned to develop a tracking ? Is there any email, telephone to contact the Developers team ?
Many thanks in advance!
Sorry, there is no tracker. But we are resolving these requests in 2 to 5 business days. If you don't hear back, let me know.
I have been tracking the analytics data for quite some time now, I have to websites registered with GA it was working fine, but yesterday when I was checking the sessions and real time traffic it was showing 0 sessions all of a sudden, I use to check the data every hour but yesterday suddenly the sessions nosedived to 0 sessions but not only yesterdays sessions but the day before that which was showing 35 sessions have also come 0.
tracking code for 17th and 18th dec
I have not made any changes to the site in terms of designing and code of the website and the same thing is happening with my other website registered in google analytics. Any one having suggestions and solutions for this issue, Please help!! Thanks in advance
You can try this chrome extension -https://chrome.google.com/webstore/detail/tag-assistant-by-google/kejbdjndbnbjgmefkgdddjlbokphdefk?hl=en
I hope it helps you to find out what's wrong with your Google Analytics tag.
I have submitted our app last week and we are yet to hear from Google. Can someone from Google give us an idea of the time frame?
Thanks.
There is no approval delay. It may take some time to list and be available in search results. Typically this would happen in 15 minutes.
After creating both a Chrome Web Store listing as well as a duplicate listing tuned for the Google Apps Marketplace, I have filled out the Marketplace Listing Review Request. I've had to edit the second listing several times as I've uncovered issues like not including the app member in the manifest, and I have no idea of the overall status of the request. Is there a way to find out?
My big concern is that something is still not right or that I might have missed a step or done something else wrong in the process of submitting the listing. Since there's no obvious validation around the Marketplace Listing Review request, I'm not 100% sure if I'm doing it perfectly. This is my first listing. Help?
First step would be to provide your Chrome Web Store Item ID as jonathanberi mentioned. Once you do that I can take a look at the application for you.
The reality is that we don't check and test new GAM applications every single day. It's more accurate to say that your application will be checked within 1-2 weeks from publication. If there are any issues, I or someone else on the curation team, will reach out to you to let you know of the problem and it's severity. Most of the time the issues aren't serious enough to warrant immediate removal from the Google Apps Marketplace and simply need to be fixed within a 30 day time frame.
So, long story short, no news is good news for GAM publications. If you don't hear anything from us within 2-3 weeks of your publication date, you can safely assume that your application has met all of our listing requirements.
I had the same problems and spoke to some very helpful folks at Google. Here is a summary of what they said:
Time taken to hear back: For new submissions their SLA for reviewing is 8 business days, but they usually do better than that.
Time taken for your app to show up on Google Apps Marketplace: 12-24 hours. When they approve an item it is automatically send to the public store, however it takes time to be shown in the Google Apps Marketplace search results due to cache propagation as time is taken for their robots to find it, index it and get it ready. (as of Jan 2017)
Any reason why ESPN Now API and Sports API work a little differently?
Now API:
mma = League
ufc = Team
Sports API:
mma = Sport
ufc = League
For example, as you can see "mma" saves as "Sport" in one and "League" in the other.
Just wondering because I'm trying to make the two work in concert if Favorites are saved?
Let me know if you have any questions, thanks!
EDIT:
Just so everyone knows, as of December 7, the ESPN API is closed to the public.
I'm going to take a guess and then probably open up a ticket for this. The NOW API was built before we had MMA support in our core API offerings. After working with our MMA data, we standardized on the format in our core sports API.
I'll add a ticket for this issue so we can get it resolved. I'll try to reply here when that has been completed. Also, we're looking into other methods of messaging out our routine changes to the API.
Regards,
Roger