Heroku app custom domain points to empty root - heroku

I've set up my app on Heroku. Everything loads fine when I access the herokuapp.com domain.
I've added my own domain to the app and added the CNAME as instructed but when I go to the subdomain it's just showing an empty root.
I'm not sure what I am doing wrong here!
I've checked the domain is added to the app running heroku domains in terminal and it's there.
This is the first time I've published an app on Heroku but I've followed the instructions and I can't see what the problem is.
Any help is much appreciated.
Thanks

I managed to resolve this issue by adding another CNAME record in the domain provider account and creating the subdomain in there, rather than from the server.

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I then deployed my first version of the app to heroku and tried to access it via the custom domain, but still got the message "Theres nothing here, yet".
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