Installation of open km not successful - windows

OpenKM Installed on
OS: Windows Server 2016
VM: ESX 6.5
After the successful Installation, the Apache Service is not showing in Microsoft Services Console (MSC).
Find below the error generated after a login attempt :
http://192.168.0.28:8080/OpenKM/login.jsp
Application error
Class: org.apache.jasper.JasperException
Message: An exception occurred processing JSP page [/login_desktop.jsp] at line [230] 227:
Date: Wed Jul 22 15:59:10 PKT 2020
Regards,
Anwar

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Could you please mention clear steps to add Ubuntu/Windows slave in Jenkins using ec2 plugin?
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=======================================================================
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From Comments:
=================================
Since you are having problems with the public IP & DNS, can you make sure that routing for the public IP and DNS is allowed on your network. Just to be sure this is not a firewall issue. Are you on a corporate network? In that case, your corporate firewall may be blocking certain ports on all IP addresses.

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It has been started and the starting process took 470 ms.
That's what the message says.
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