We have a ticketing system where all our outgoing emails contains "Ticket (xxxx) - email subject", where xxxx is the ticket number. Some emails from our customers comes back to us marked as spam, and is put in the "junk folder" in outlook.
Is it possible to make a rule or similar in Outlook that all incoming emails containing "Ticket (" should be marked as "not spam" and put in the inbox folder?
Thanks in advance.
Quick google search:
Try to;
Make a rule(Settings>Email>Rules) With a condition 'Subject Includes' "Ticket" and an action for 'Move to' 'Inbox' or 'Mark with importance' or similar
Related
meeting invite from someone else
get list of attendees
create your own meeting based on this list
How to do this quickly?
Best I have so far is:
open existing meeting (organised by someone else)
"reply all with email"
copy the list of names in the 'to:'
create new appointment
paste the list of names into the 'to' field
The answer outlined in the question is the quickest method I've found.
So I need to essentially create a PowerApp which would make appointments in Dynamics CRM. All data gets sent to CRM - except the case regarding the appointment.
Originally, I was using the normal SubmitForm() but switched over to the Patch() function. I have set the _regardingobjectid_value to a valid case GUID. The problem lies with _regardingobjectid_type - as for some reason, I cannot set the entity name. In this case, the entity name would be "incident", but it keeps throwing an error that states that it needs another GUID. I really don't know what to do anymore.
This is the code I am using:
Patch(
Appointments;
Defaults(Appointments);
{
Subject: txtSubject.Text;
'Start Time': DateTimeValue(_selectedStartTime);
'End Time': DateTimeValue(_selectedEndTime);
Description:txtDescription.Text;
_regardingobjectid_value: _regarding;
_regardingobjectid_type: incident
}
)
So to clarify, I would just really like to have my appointment have the specified case regarded to it.
At the moment I am getting an error stating that incident "name is invalid". If I remove the type, I get an ambigious error. And when I set the case id to the type, it does input my record into Dynamics, however with no case (understandably so).
This should work. Exact same problem is solved in this blog post.
You have to make sure to set this Use GUID data types instead of strings setting in App settings.
Patch(
Appointments;
Defaults(Appointments);
{
Subject: txtSubject.Text;
'Start Time': DateTimeValue(_selectedStartTime);
'End Time': DateTimeValue(_selectedEndTime);
Description:txtDescription.Text;
_regardingobjectid_value: GUID(_regarding);
_regardingobjectid_type: “incidents”
}
)
Edit:
Nick mentioned in his blog about this. Should be a known bug.
The only reason why I choose Flow as opposed to writing directly to
CDS from the PowerApp is that at this point you cannot set the
“regarding” when you write to a task in the Canvas based PowerApp, but
you can using Flow.
Is it possible to use apple script in mail to sort newsletter by updating a rule when I put a email for training in a specific mail folder?
in mail is a folder named "trainNewsletter"
in mail / rules is a rule "Newsletter" witch move mails into the folder "Newsletter" with
specific from-mail-address
if there is a mail in the inbox witch from-mail-address is not in the rule "Newsletter" the mail stays in the inbox
I move the mail to the folder "trainNewsletter" an the script add the from-mail-address to the rule
next time I get an mail with this from-mail-address it moves direkt to the folder "Newsletter"
I'm not sure if moving the mail to another folder will trigger the rule appended to this folder, but maybe you can trigger this rule manually if needed:
Save this as a new mail rule and connect it to your folder trainNewsletter, it should get the email's sender and add it as a from is equal to-rule condition to your rule Newsletter:
using terms from application "Mail"
on perform mail action with messages theMessages for rule theRule
tell application "Mail"
repeat with thisMessage in theMessages
-- getting the sender of the email
set theSender to sender of thisMessage
-- setting the sender as a rule condition of rule "Newsletter"
tell rule "Newsletter"
make new rule condition with properties {header:"", expression:theSender, rule type:from header, qualifier:equal to value}
end tell
end repeat
end tell
end perform mail action with messages
end using terms from
Enjoy, Michael / Hamburg
I have a problem in Magento 1.8
From Admin Panel, when I open an Order (whose invoice is generated), then I go to Comment History section, add new status (like, Processing : Making ) to that order, then I put some comments in the given TextArea.
Now, as I don't want the end customer to know about this comment of mine, the Notify Customer by Email checkbox is left unchecked. And then I submit the comment.
The customer gets a notification mail regarding this comment update.
Is this Magento Default behaviour or I am missing something. Any help on this will be highly appreciated.
for anyone running into this problem in future. We run into this "problem" as well and found out the following:
In the sendOrderUpdateEmail (Mage_Sales_Model_Order) I found this :
// Email copies are sent as separated emails if their copy method is
// 'copy' or a customer should not be notified
if ($copyTo && ($copyMethod == 'copy' || !$notifyCustomer)) {
foreach ($copyTo as $email) {
$emailInfo = Mage::getModel('core/email_info');
$emailInfo->addTo($email);
$mailer->addEmailInfo($emailInfo);
}
}
This set me thinking: We had System > Configuration > Sales > Sales Email > Order Comments enabled.
And we had a BCC send to us of every comment.
So we tested this: made a comment without customer notification and a BCC was send to us but no mail was send to the customer.
Made a second comment with customer notification and both the customer and we got a mail.
So this may seem a bug or a problem but it just the strange way it is coded in Magento:
If the customer is NOT notified but you have a BCC or Copy of notification emails YOU will get an email. This can be very confusing: it looks like the client gets the notification but that is not the case, only the copy or bcc is send...
I got a solution to this problem ::
If I disable Order Comments from System > Configuration > Sales > Sales Email, the customer is not notified any more.
I am doing a bit add-in development for outlook 2010 and I'm trying to get the ContactItems associated to an email (MailItem). I think the MailItem.Links collection should return what I want, but it's empty. Maybe I'm on the wrong path, but I'm out of ideas at the moment.
I have an Outlook.MailItem and I like to get the associated Outlook.ContactItem. When you open a mail with outlook and hover over the mail-adresses a contact-popup appears, so the link must be somewhere in the MailItem, but I don't know where.
For example, I tried using the MailItem.Links collection which says in tooltip that it represents the contacts to which the item is linked.
Explorer explorer = application.ActiveWindow() as Explorer;
MailItem mail = explorer.Selection as MailItem;
foreach (Link l in mail.Links)
{
System.Diagnostics.Debug.WriteLine("Link: " + l.Name);
}
The MailItem so far is correct, I can do whatever I want with it but
the MailItem.Links collection is empty.
You should try using the MailItem.Recipients collection which contains the addresses where the message will or has been be sent to (i.e. To, CC, BCC). You will have to check the Recipient.AddressEntry to see if the address exists in the Contacts Address Book (CAB) via GetContact, otherwise you will have to resolve it using ExchangeUser via GetExchangeUser.
The AddressEntry.AddressEntryUserType will tell you what type of recipient is included in the message - Exchange User or List, CAB, or basic SMTP address.