I've been seeing this error for the last 24hrs when trying to re-publish my AddOn to my domain specific marketplace. When I first open the configuration tab, my version number seems to be missing. This was working previously. Now when I enter a version number and hit save I get this error.
Sorry, there’s a problem. If you entered information, check it and try again. Otherwise, the problem might clear up on its own, so check back later.
Tracking Number: xxxxxxxxxxxx
No idea how to troubleshoot this so any guidance would be helpful. Im not really sure how to use the tracking number that is returned.
I work in the G Suite Marketplace. The issue has been fixed and it's rolling out to production between today and tomorrow.
I have been facing this problem since yesterday. Although I have published an app in the play store before so I am aware of the policies. But I am trying to upload a new app in play store and it's saying me the following error,
Check these warnings before starting the rollout of this release. Addressing the warnings on this page will ensure your existing users are able to upgrade to the latest version of your app.
In addition, I have tried all the way like as
Removing unused code
Unused libraries and resources
Furthermore, I have tried some of the previously asked questions but none of them saved my problem.
I am adding the details of the apk in the following image,
So it would be great if someone can help me with this problem.
I have resolved this issue.
By going Analyze->Inspect Code
This process will provide you all the unnecessary code or resources.
I have an App that uses Admod and Firebase from Google. Since I am using Swift they want me to use frameworks when loading them from CocoaPods. When I try to archive/validate the App I get the error:
No suitable application records were found. Verify your bundle identifier 'org.cocoapods.GoogleToolboxForMac'
What is the correct way to provision an app that uses someone else's frameworks so it can be uploaded to iTunes Connect? I tried to find something in Apple's documentation but I haven't found anything.
UPDate:
I previously had answered my own question, since I had thought I had found a solution. My reply was:
Problem Solved. Turns out I was using an App-ID that I am having Apple look into as being corrupt. I had already created a new App-ID to prove the one I want to use is not working and retried with that and it Validates. This required a lot of help from the Google Ads Mobile SDK team. Thanks.
So the correct answer is: Now Incorrect
You should not get this error unless you are using a Bundle-ID that is not already registered on iTunes Connect, but, you should never be able to create an archive that does not have a Bundle-ID that is not already registered on iTunes Connect. So this is caused by an abnormal situation.
This is no longer true
I used my new working project and got 4 whole builds out of it and into iTunes Connect. In the process I was trying to clean up the mess caused by trying to solve this problem, like loosing my git history. I tried to modify my old App to get it to work and without modifying my new working project, But my new project started failing with the above error. I even used my time machine and went back to the directory as it was when I made the last build, but no help. So, any answers?
Further Update:
I pulled all the code related to Google Firebase and Admob out of the code and removed the cocoaPods and Archived/Validated and now I get the error:
You must supply a CFBundleIdentifer for this request.
Which is the error message I was getting with my other App-ID that tracked that App-ID in iTunesConnect. This time it does not track the App-ID so it must be something in my project. Will report what I find.
UpDate:
I think Apple has been modifying their code for validation at the same time I was trying different things. At one point it told me I was using CFBundleSignature instead of CFBundlePackageType set to APP and I fixed this and got the code to validate. Understand I am copying complete projects and renaming everything to debug this problem, so this must have come from the original program. I ended up with a project that was renamed from my original but archived/validated but when I went to compile for Test I got errors that I debugged until I got lots of Mach-O link errors. I decided to complete the loop and go back to my original code and try using the new Bundle-ID which points to the new App-ID, the one that works, and add all the knowledge I have learned. But when I get it done I have an project that can test but does not validate. The only difference is this project has the old identifier which has the same name as the suffix of the App-ID that has a bug.
Am I missing something?
Final UpDate?
On a whim I renamed the Scheme file to be the same as my Suffix to the Bundle-ID and I got my original Project to Validate! I have worked on this for over a month and you might not believe the astonishment I feel in this.
Back to Unit Test!
I have come to the conclusion that the Identity of the App, the name at the far top of the right side Utilities window, has something to do with the way iTunes Connect validates the App. This is the name in the left hand column of the Organizer window. It is like it overrides the suffix of the Bundle-ID and since I can't use that Identifier because the associated App-ID is corrupt. Or the name of the Scheme.
I am using Xcode 8 and I am trying to submit a newer version of my app to iTunesConnect. However I could not select any build version even though I tried to change the build number. See screenshot
I also tried waiting for a couple of hours with no impact.
Surprisingly Apple started sending out emails which tells you why your build wasn't accepted. I didn't see this email until the next day.
Dear developer,
We have discovered one or more issues with your recent delivery for . To process your delivery, the following issues must be corrected:
This app attempts to access privacy-sensitive data without a usage description. The app's Info.plist must contain an NSContactsUsageDescription key with a string value explaining to the user how the app uses this data.
Once these issues have been corrected, you can then redeliver the corrected binary.
Regards,
The App Store team
Once I fixed the issues and re-submitted the binary, I didn't see my build instantly. However after 10min or so, I get an email from Apple
iTunes Connect: Version 5.2 has completed processing.
Now when I look at iTunes .. the plus symbol next to the 'Build' section appears.
Hope this post helps others who run into the same issue.
I am having some problems when trying to submit my iPhone app to store using Xcode 5 that my app is always failed validation with below errors:
Apple's web service operation was not successful
Unable to authenticate the package: [My app id, ex: 123456789].itmsp
ERROR ITEMS-9000: "The bundle [Bundle ID, ex: com.myapp.mobile] at bundle path 'Payload/[My App Name].app' is not signed using an Apple submission certificate." at SoftwareAssets/SoftwareAsset (MZItmspSoftwareAssetPackage)
I am quite sure about settings (bundle id, certificate, profile, entitlement) because this is not first time I submit app to store, jut don't know why these issues come up, I have tried to search and found some related article but they don't help.
I have this issue for 1 week.
I just selected Standard Architectures in both Project and Target, and it worked for me.
I had the exact the same error, after hours of trying, adjusting all the parameters like the bundle ID or display name, etc. None of them worked.
Finally I got it work. Here is what I did.
I started all over by deleting all the records in keychain, certificates and provision profiles. And just added one certificate and profile for app distribution. There was only one record to make no confusion. And then boom, it uploaded successfully.
I guess my mistake was to submit multiple times of certificates or provision profiles earlier (although I deleted multiple entries but I did see something strange) because I thought the creation process was stuck so I refreshed the browser. Being patient in each steps will eventually saves more time! :) Good luck!
I got the same error today with xCode 7. I resubmitted with no changes and it went through. Probably Apple bug. I am letting you know that sometimes it is not an issue with our project/target settings.
As far as I can tell, this specific error is intermittent and not caused by anything in the app package. I think many of the answers here are people that saw this error, changed something, and saw the error go away, and assumed that their change made it go away.
I would suggest, if you get this error, just try again (worked for me). If it fails in this exact way a second time, and you have some theory about what will fix it, do that and try again. If that works, undo your fix and see if the failure comes back. In this way you will have proven that there was an identified root cause and a fix.
I don't know the cause, but I had the same exact issue crop up this week and just got things to work. I had checked the build, distribution certificate, provisioning profile. I went through all of the troubleshooting steps in Technical Note TN2250 -- no luck! However, I just got it to upload successfully. I happened to have an old Mac Mini that had Application Loader 2.5.1 on it. I created a zip file from the .app within the Payload folder of the .ipa, put this on a USB drive, and watched as it finally uploaded after trying about 50 times with both Xcode organizer and Application Loader v2.9.
Other people have reccomended reverting to a previous Application Loader version. Perhaps the web service endpoint uses a different (and properly working) certificate validation method for older AL versions.
I too have had the same problem and after many hours I managed to solve.
I finally fixed the problem. You needed to download the "Apple Root Certificate Authority" (http://www.apple.com/certificateauthority/) and put it in your login keychain & system, I also put your iPhone disitrbution certified in your system and set all keychian trust values for all certificates to "system default". Finally went through!
For me the problem was in selecting the wrong iOS distribution code signing identity, where I was using a different team as the provisioning profile.
Probably make sure your Code Signing Identity is set to automatic, which will probably fix this issue.
In XCode 6.3, You have connect actual device and selected in the XCode.
I didn't see this listed on here, but I received this issue and realized that I already had a build for this specific Version # waiting for review on iTunes Connect. I rejected the build in ITC and then tried uploading the build again and it uploaded correctly after that. Just in case this could possibly help anyone else out there with this issue!