Our organization recently obtained an EV code signing certificate. It did give us instant SmartScreen trust, but 2 things still happen:
A minor annoyance was Chrome that issued a warning file.exe is not commonly downloaded and may be dangerous to first few downloaders but it went away within a day without us doing anything.
A much greater problem is Windows Defender. Here is what it does:
When our users install the program, it flags and locks crucial components that are required. This happens to most users.
We scanned the program components locally before uploading them and found no issues. Our Virus & threat protection is up to date. We also do not trigger antivirus protection when we download the same file from the website and install it as a normal user would. Why does it act so inconsistent that it doesn’t flag files when we download it from internet on our internal PC’s but it happens to most external users?
So far, we have been collecting these generic threat names and file names from our users and submitting them to Microsoft for analysis: https://www.microsoft.com/en-us/wdsi/filesubmission
It is very admirable that MS analysts review those files within a day, but what is not good is that they seem to update their antivirus definitions only for the threat name that was detected and not mark whole file as harmless. This problem gets even more frustrating because we update our installer often since program is in active development.
I am also worried that these updates with MS threat definitions are not properly disseminated to Windows users across the world fast enough. What happens if users do not update their definitions or have them turned off?
Is there anything that we are not doing yet, but could do to reduce issues with these false positives?
EV code signing certificate was issued by DigiCert and it was very expensive. Will these issues go away after MS scans signed files several times and increases trust score of our certificate? By that I mean, will it reduce the false positives on future builds that were not yet submitted for analysis?
Related
We have Windows application (MSI install package), downloadable from our site. The problem is, that browsers and 3rd party antiviruses prevent some users from download an APP. Is there a way to make our MSI package more trustable for browsers and antivirus? Maybe it can be checked and uploaded in some other resource, and downloadable for users from here?
P.S. We use code signing certificate, and Windows store is not a variant for us now.
Reputable anti-virus vendors have a way you can send your installation packages to be "whitelisted". Browsers have their own heuristics and using an EV certificate (more expensive) is supposed to help. Edge also supposedly respects the Defender whitelist.
Ultimately, the more downloads you get, the better your URL's reputation, the better you pass the heuristics.
We've been building and releasing the same application for almost 20 years and AV false positives can still create problems. This is how we do it today:
After each release, we scan our new setup on https://www.virustotal.com/gui/home/upload and if we notice any AV vendors flagging it we reach out to each of them and submit a request for false positive removal. They all have some form or email address where you can contact them.
They usually process these requests in a few days, so no real big problem for our users and doesn't take a lot of time.
Now, with SmartScreen, there is another story. Even if our package was digitally signed for over a decade, 2 years ago when we renewed our certificate Windows flagged our installer for about 2-3 months.
This was an installer with hundreds of thousands if not millions of users in the last decade. In the end, its reputation system got back to normal and stopped flagging it but it was really annoying for our customers.
The solution to this is to buy an EV certificate (confirmed by some of our customers) and then you will get an instant reputation with SmartScreen. This Spring our normal certificate expires and we will go the EV route too.
You can read more about digital signing and EV certs in the following articles:
Why EV Code Signing? EV Code Signing vs. Regular Code Signing
How to avoid the "Windows Defender SmartScreen prevented an unrecognized app from starting" warning
Microsoft SmartScreen, well-known for its message:
Windows Defender SmartScreen prevented an unrecognized app from starting
is useful for end users to avoid malware, but can also harm indie developers because when they distribute binaries: the end users see frightening messages, and that is a problem for the developer's reputation (see someone's comment "My customers often think that I am purveying a virus, malware or something illegitimate and they tell their friends and I lose sales"):
Smart-Screen filter still complains, despite I signed the executable, why?
Even with a paid certificate, if software-release1.0.1.exe is finally whitelisted, when you release software-release1.0.2.exe update, the messages will come again:
Transferring Microsoft SmartScreen reputation to renewed certificate
The only solution seems to be Extended "EV code signing" which can be 300-500$ per year (this fixed fee makes the tax % higher for small indie developers).
Question: is there a way to get a .exe whitelisted immediately (or a few days) for all users - and not only on my own computer - by submitting it to Microsoft for analysis?
I have seen this link: https://www.microsoft.com/en-us/wdsi/filesubmission, has someone been able to use it successfully to avoid further SmartScreen alerts? (it seems that no).
Are there other methods? Such as automatically deploying 100 VMs via an automated script, and let each VM download and install the .exe automatically? But this would probably be from the same IP, then Microsoft will probably increase the reputation counter by +1 instead of +100?
As you said in your question, the first solution for having trusted software is code signing with EV certificate But, another tricky solution is increasing reputation of your software. As Microsoft said here :
Reputation-based URL and app protection
If a URL, a file, an app, or a certificate has an established
reputation, users won't see any warnings. If, however, there's no
reputation, the item is marked as a higher risk and presents a warning
to the user.
So in the last paragraph of your question, you mentioned about creating mass docker containers or virtual machines for increasing trust and reputation. I complete it with a solution for same IP address in each VM or container.
The solution is using TOR as a proxy in all of your VM's or containers.
With using tor you can create proxy which is connected inside TOR network and hide your real IP address in your virtual machines or containers. Tor is free for use and you can connect your nodes to it's network as many as you want and change your IP address frequently. Also it is better to have different version of windows in some of your VM's. Remember before that you must submit your software for malware analysis,
One person on my team found their VB6 IDE was no longer working. We eventually realized that the file VB6.EXE (from C:\Program Files (x86)\Microsoft Visual Studio\VB98) was missing and that this was because Symantec Endpoint Protection (14) had removed it due to WS.Reputation.1 (noted in Symantec logs).
I tried copying back the EXE from another PC and you could literally watch the file disappear from Explorer within a couple of seconds of being copied. Fail.
This only occurred on this single PC. Everyone here is using VB6 and has the same antivirus, so it is confounding why it happened only to a single person.
Could there be some factor unique to this one PC that caused this? If so (or if not...) how can we work around this?**
Other details:
New-ish PC, in use for about 2 weeks
VB6 had previously been working
Windows 10
Symantec Endpoint ver 14, corporate environment / centrally administered
Symantec's docs for WS.Reputation.1:
WS.Reputation.1 is a detection for files that have a low reputation
score based on analyzing data from Symantec’s community of users and
therefore are likely to be security risks. Detections of this type are
based on Symantec’s reputation-based security technology. Because this
detection is based on a reputation score, it does not represent a
specific class of threat like adware or spyware, but instead applies
to all threat categories.
The reputation-based system uses "the wisdom of crowds" (Symantec’s
tens of millions of end users) connected to cloud-based intelligence
to compute a reputation score for an application, and in the process
identify malicious software in an entirely new way beyond traditional
signatures and behavior-based detection techniques.
Report this false positive to Symantec to have it properly resolved:
https://submit.symantec.com/false_positive/
I submitted to Symantec and after 1-2 days I received the following reply:
Upon further analysis and investigation we have verified your
submission and, as such, the detection(s) for the following file(s)
will be removed from our products:
File name: VB6.EXE
MD5: 8AC4F5C29334B3C1B667B92EF860023A
SHA256: 971F73C9AC27EF3D50C1AC36D154674AB3A9957F967BFF6A62D5D18A75CFD910
Note: Whitelisting may take up to 24 hours to take effect via Live Update
Since I assume this is a truly global change, perhaps if this works it will work for other people also. However as noted above they may be taking action only for this exact version of the VB6 executable. If other editions of VB6 or various service packs changed this EXE I'm not sure if this will have an effect or not.
The info above pertains to VB6 with SP6 which is labelled "Version 9782" in Help > About.
Note: this did appear to work.
I am new to python. I managed to write my code for logging versions and generated executable using cx_freeze. It is working fine in my machine, but when I take it to other machines, I'm getting Windows smart screen error.
Any idea how to get rid of this?
Quick help required.
Thanks in advance.enter image description here
That is how SmartScreen works, it blocks "unpopular" executables. Depending on the system configuration the user might be able to click on "More Info" and run it anyway.
If enough people download and run your .exe then the SmartScreen block will go away. Microsoft does not specify how many downloads are required in their FAQ:
When you download a program from the Internet, SmartScreen Filter will check the program against a list of programs that are downloaded by a significant number of other Internet Explorer users and a list of programs that are known to be unsafe. If the program you're downloading isn't on either list, SmartScreen Filter will display a warning that the file isn't "commonly downloaded."
SmartScreen checks files that you download from the web against a list of reported malicious software sites and programs known to be unsafe. If it finds a match, SmartScreen will warn you that the download has been blocked for your safety. SmartScreen also checks the files that you download against a list of files that are well known and downloaded by many people who use Internet Explorer. If the file that you're downloading isn't on that list, SmartScreen will warn you.
Microsoft SmartScreen & Extended Validation (EV) Code Signing Certificates:
Code signing is important
to our reputation intelligence because this higher level identity allows us to build
reputation across multiple programs signed by a publisher. It is also important
for publishers because signed programs inherit the reputation of the certificate
with which they are signed; this means every program a publisher distributes doesn’t
need to build reputation individually.
...
Programs signed by an EV code signing certificate can immediately establish reputation
with SmartScreen reputation services even if no prior reputation exists for that
file or publisher.
Removing the "Mark of the Web" by unblocking it in the files properties should also prevent the SmartScreen message.
I understand the code signing.
But when I try to download some application, it doesn't even have code signing.
And it can still open without the Windows Defender blue screen.
Example: http://www.eainstall.com/download
How do I do that?
The Windows SmartScreen alert will go away after enough people download it.
If your software is not that popular then the warning will never go away and there is not much you can do about it.
SmartScreen checks files that you download from the web against a list of reported malicious software sites and programs known to be unsafe. If it finds a match, SmartScreen will warn you that the download has been blocked for your safety. SmartScreen also checks the files that you download against a list of files that are well known and downloaded by many people who use Internet Explorer. If the file that you're downloading isn't on that list, SmartScreen will warn you.
Microsoft SmartScreen & Extended Validation (EV) Code Signing Certificates:
Code signing is important
to our reputation intelligence because this higher level identity allows us to build
reputation across multiple programs signed by a publisher. It is also important
for publishers because signed programs inherit the reputation of the certificate
with which they are signed; this means every program a publisher distributes doesn’t
need to build reputation individually.
...
Programs signed by an EV code signing certificate can immediately establish reputation
with SmartScreen reputation services even if no prior reputation exists for that
file or publisher.