why the webmaster does not read our sitemaps? - joomla

There is an issue in the sitemap section which is not fixed contrary to our attempt.
the webmaster does not read our sitemaps, in spite the fact that are sitemaps are completely fine and they work properly. We tested our sitemaps in the other websites and they worked without any problems.
We have been in too trouble according to this issue and we have faced so many damages, we would be pleased if anyone can help us as soon as possible. what can we do in order to solve this problem?
With so many thanks in advance.
website: almasp.com

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I have a problem.
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I tried to restart the browser (google chrome), tried to clear browser cache, tried to restart PC. I even tried to use VPN (I do not know how this could help, but for the sake of luck I tried this too).
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