I try to create Power Virtual Agent chatbot for Teams who should manage scrum daily meeting, so chatbot should start the conversation each day at the same time (for example 8:30) except the weekend.
Is it possible to set up Power Virtual Agent to start conversation with trigger based on time?
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I am looking for example or guidence to use MS Bot Framework for service desk agents who is answering chat coming from MS Bot Framework too. Exist some example for ver 3 and ver 4 but they are not complete and outdated. I think MS Bot WebChat control can be used successfully for agent to talk to customer same as customer using it. Needs to implement some kind of real-time dashboard with current customer's chats and provide functionality to agent to join/disconnect live customer's chats.
Thanks
I need to integrate graph.microsoft API into my learning system. Is it possible to open teams scheduled meeting in teams with our domain name? please help me to integrate
It's not possible to open teams scheduled meeting in teams with your own domain name.
I have a very strange issue with Teams and Skype for Business.
I have a customer (outside of my company), who was using Skype For Business. He was using an SFB self-hosted server.
I was also using Skype For Business with my Office 365 tenant at this time because Teams was not yet created. And we have set the federation between my customer's domain and mine, so we were able to chat on Skype For Business.
A few years ago, I migrated to Teams. I was able to see my customer (who was still in Skype For Business) in my Teams and I was able to chat with him. I was not able to share my desktop with him except in Teams meeting, but I know that this is a limitation due to the cohabitation between Teams and SFB.
Now my customer moved to Teams. When we chat in Teams, I have two separate discussions:
One discussion where I can talk with him, marked with a small Skype logo -> my customer can only read this conversation, he can't respond;
One discussion where I receive the response from my customer and where I can't respond...
This means that I have two separate discussions in Teams for each member of the customer crew... And I don't know how to merge or remove one.
The customer has the exact same situation on its side.
I am following this example for agent-handoff: https://ankitbko.github.io/2017/03/human-handover-bot/
The Agent handoff via webchat is working as intended with the perk of being enhanced to let 1 agent talk to multiple customers at a time.
Now I want to know if the Agent role can use Skype for Business instead. The end goal is to allow 1:many parallel conversations; Agent on Skype for Business able to communicate to multiple customers regardless of Channel.
I was hoping someone could tell me if that is at all possible before starting (I have no admin rights in Skype for Business, will need permission, they want other things done, etc. etc.)
When I tried out Slack (with a different example) an Agent was only able to talk to 1 customer at a time because there was no way to make the Agent available for anyone else. Because Agent can only connect to MyBot once.
I am afraid that it is the same with Skype for Business where an Agent will only be able to make himself available to the AgentPool by connecting to the Bot (probably sending an explicit message like 'I am available' since there is no back channel). And he can only have 1 Bot connection at a time, thus only 1 customer connection at a time.
I have a problem that I have been trying to solve and have been hitting Google most of the day with no joy.
I have a Microsoft Dynamics CRM 2013 system and the business is looking to allocate tasks to the sales reps by Account.
So for example we may create a task for "Check product XYZ pricing is correct for Feb promotion" This task would then be assigned to the Accounts that it applied to, via say an Advanced Find.
I can do this with a workflow but that requires a workflow per task when I will have a number of these tasks, each with a separate list of target Accounts. I thought maybe use a dialog but those are limited to single account usage. Set up a Marketing Campaign for a single task looked like too much overhead to be the right way.
So in the ideal world I would select a group of Accounts that meet a specific set of requirements, then create a task (Activity), which would be cloned across the selected Accounts.
Any ideas here? Or have I missed some basic functionality in the system.
Thanks
Dave