I have configured a chat channel using the OMNI channel. There I have configured pre-chat survey questions and a power virtual agent configured for the workstream.
So when I initiate the chat using the chat widget, PVA questions are asked by chat but when it transfers the chat to an agent, Pre-chat Survey questions are not asked, they are directly assigned to the agent.
could anyone help if pre-chat survey questions can be asked also before assigning chat to the agent?
Related
I am trying to send initial message from power virtual agents, but i don't have any idea how can i do this. I just want after install app when bot load it will send a message to team channel
To make your bot start the conversation, you’ll need to deploy a custom canvas that includes arguments that cause the default system greeting topic to be displayed when the bot loads. Please follow this documentation(https://powervirtualagents.microsoft.com/en-us/blog/make-your-power-virtual-agents-bot-start-the-conversation-using-a-custom-canvas/) which explains how to send proactive message via Power virtual agent.
You can also refer this: https://dhina.org/2020/03/30/building-proactive-bot-with-power-virtual-agents/
I have created a Skype bot using the Microsoft Bot Framework and published it with Azure bot channel registration. I can chat with the bot and it works fine.
But I'm not able to add this bot to any group conversation.
I've made sure that Enable adding to a group option is selected for this bot in the Skype channel config section.
EDIT:
A day passed and now I can add bot to groups and see its avatar from Skype PC client. But I have the same issue when working from Mac / iPad client.
Per Skype tech support, the Bots support functionality will be discontinued.
But according to Azure channels documentation:
As of October 31, 2019 the Skype channel no longer accepts new Bot publishing requests. This means that you can continue to develop bots using the Skype channel, but your bot will be limited to 100 users. You will not be able to publish your bot to a larger audience. Current Skype bots will continue to run uninterrupted
I'm ok with my bot being limited to 100 users, I just want it to work and behave correctly on all platforms.
EDIT 2:
Now bot works fine on all the platforms I have. Not sure if this was a caching issue on Skype side or if recent app updates fixed that.
You might be interested in this answer: Add bot to existing Skype group chat
If you use the Add bots button in the group profile you will only be
able to look up published bots:
However, if you use the Add to Group button in the upper right corner
(not available in the mobile client), you can find your bots that are
still in preview:
As you can see, this currently only works in the desktop client. If you are getting undesired behavior in other clients, the only thing anyone can do on Stack Overflow is recommend workarounds or tell you to report the bug. Since Skype bots are mostly deprecated, I do not expect this bug to be fixed but you can try to report it anyway. My recommended workaround is to stop using deprecated channels if you would like a better experience. Microsoft Teams is great for corporate communications. If you want personal communication then you may have to use a third-party channel like Slack or Telegram.
I need to create a Skype bot, but registration of new bots was terminated.
In this regard, I have several questions:
Will an alternative technology for automatically sending messages to classic skype (No skype for business) be provided?
will registration of new bots be renewed, if so how soon?
is it possible to register a bot as an exception? Since it is extremely important for the further development of our software product.
As per the documentation
As of October 31, 2019 the Skype channel no longer accepts new Bot publishing requests. This means that you can continue to develop bots using the Skype channel, but your bot will be limited to 100 users. You will not be able to publish your bot to a larger audience. Current Skype bots will continue to run uninterrupted. Learn more
You are still able to develop Skype bot but they will be limited to 100 users.
I think they are more focusing on Microsoft Teams instead.
I'm working on a simple slack bot which is supposed to ask simple questions (yes/no) and based on answers perform some actions. AFAIU I should be using interactive messages for this. The problem is that it's supposed that slack will then call some external URL with the result, but for security reasons, I can't expose any service externally.
I was hoping I can just receive some event (using Events API) from Slack that user choose one of the options and simply read it directly using API. Unfortunately I can't find anything like that.
Is possible to use interactive messages without exposing external service to the world?
Yes. If you build a bot with the Real Time Messaging API you do not need to expose an endpoint to the public Internet.
With the RTM API you open a connection to Slack (which can be from behind a firewall) and maintain that connection. There is no call-back from Slack.
However, the RTM API will only enable you to create a chat bot that can react to events and message posts. The interactive message features like buttons and drop-down menus still require you to provide an endpoint.
I am writing Exchange ActiveSync client in C++. I use FolderSync command for synchronize list of folders and Sync command for synchronize emails from server.
In IMAP protocol I use command STATUS INBOX (UNSEEN) for getting unseen emails in inbox folder.
Is in Exchange ActiveSync some equivalent command ?
According to the Microsoft documentation only the following is part from ActiveSync:
Support for HTML messages
Support for follow-up flags
Conversation grouping of email messages
Ability to synchronize or not synchronize an entire conversation
Synchronization of Short Message Service (SMS) messages with a user's Exchange mailbox
Support for viewing message reply status
Support for fast message retrieval
Meeting attendee information
Enhanced Exchange Search
PIN reset
Enhanced device security through password policies
Autodiscover for over-the-air provisioning
Support for setting automatic replies when users are away, on vacation, or out of the office
Support for task synchronization
Direct Push
Support for availability information for contacts
But you might wish to implement something via EWS (see here some example).